Edtech.com's Summary

College of Charleston is hiring an Academic Applications Administrator (Re-announcement)* to be the primary technical expert for the enterprise systems and integrations behind teaching and learning. The administrator supports faculty, staff, and students on academic applications, with the learning management system at the center, and keeps those systems in line with IT architecture standards. The role is on campus in IT Training and Support.

Highlights

Act as technical expert for all academic systems and applications, and handle day-to-day system administration (about 50% of the role)
Track work in the internal ticketing system and review performance indicators to confirm enterprise systems run efficiently
Work with vendor support and run one-on-one consultations to resolve issues for faculty, staff, and students (about 20%)
Plan system management, including monitoring system and error logs and disk space, and write support and training documentation (about 15%)
Research and recommend new technologies for the academic community
Build and manage third-party integrations and upgrades on on-prem and vendor-hosted systems, and debug and test vendor software (about 10%)
Help write policies and procedures and lead or join project teams that deliver complex technical solutions
Expertise managing and supporting an LMS and its integrations, including LMS architecture, configuration, user hierarchies, and learning analytics
Working knowledge of Active Directory and user provisioning, SCORM, xAPI, and LTI, plus the ability to read HTML, CSS, and simple JavaScript to troubleshoot formatting
Associate's degree in an IT field and 2 years of IT experience in higher education; a bachelor's in computer science is preferred; salary of $67,728 to $90,300 a year; after-hours support may be needed during outages

Academic Applications Administrator (Re-announcement)* Full Description

Job Purpose

The Academic Applications Administrator serves as the primary technical expert for all enterprise systems and integrations related to teaching and learning. Provides operational support to faculty and students on academic applications and systems. Ensures that existing and future applications align with the architectural and infrastructural standards and strategies set by Information Technology and in the institution.

Minimum Requirements

Associate's degree in an IT-related field and 2 years of IT-related experience in higher education is required. A Bachelor's degree in Computer Science or a related field is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply. Must have expertise with the management and support of Learning Management Systems (LMS) and integrations into the LMS. Candidates must also possess a deep understanding of LMS architecture, including system configuration and user hierarchies, as well as proficiency in learning analytics to track user data, measure the effectiveness of training and knowledge base articles, and generate detailed system-usage reports. Additionally, a foundational grasp of adult learning theory and UX/UI principles is required to design logical, engaging learning pathways. Finally, the successful candidate must demonstrate competence in accessibility compliance, specifically in testing system content against Web Content Accessibility Guidelines (WCAG 2.1) to ensure full regulatory alignment.

Required Knowledge, Skills and Abilities

Extensive working knowledge of systems architecture, systems planning and design, network operating systems, and systems management. Must possess extensive analytical, technical troubleshooting, and root-cause analysis skills to efficiently resolve system errors. Familiarity with project management methodology, Identity and Access Management (including Active Directory and user provisioning), and digital content standards such as SCORM, xAPI (Tin Can), and LTI is required. Candidates must demonstrate capability with basic coding and web technologies, specifically reading HTML, CSS, and simple JavaScript to troubleshoot formatting issues and embed web components. Expertise in integrating third-party tools into an LMS via APIs, alongside a strong attention to detail regarding quality assurance, such as course uploads, role management, and content testing, is essential. Finally, the role requires excellent customer support and communication skills to work well with others (colleagues, stakeholders, vendors), resolve learner tickets, write clear technical documentation, and translate complex technical issues into user-focused language for end-user training.

Job Duties

Serves as technical expert and provides technical support to primary stakeholders (faculty, staff, and students) for all academic systems and applications. Coordinates with stakeholders, vendors, and other technical IT groups to resolve system and application related problems. Performs day-to-day application system administration, manages and tracks work through the internal ticketing system, and analyzes performance indicators to ensure enterprise systems operate efficiently (50%).
Collaborates directly with vendor support to solve system issues for stakeholders, stays in constant communication with stakeholders, schedules and conducts one-on-one consultations, and consults with vendor experts, other analysts, and management on proactive systems management (20%).
Develops systems management plans and strategies, such as monitoring system and error logs and disk space. Prepares and maintains documentation for systems support and training. Researches and recommends new technologies for the academic community and campus systems (15%).
Performs and manages third-party integrations and upgrades on-prem and vendor-hosted systems. Debugs and tests systems software and vendor packages. Analyzes system design and develops methods to improve efficiency and performance (10%).
Participates in development of policies and procedures. Leads, or participates in, medium to large project teams that implement complex technical solutions to meet campus requirements (5%).

Additional Comments

Work Location: This position is an on-campus position. *Applicants who previously applied for this position must submit a new application for consideration. After hours support may be required to troubleshoot system/application outages. Some occasional travel for professional development, conferences and meetings may be required.

Salary

$67,728 - $90,300 (commensurate with education/experience which exceeds the minimum requirements).

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Offers of employment are contingent upon a successful background check.

EEO Statement

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws.

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Academic Applications Administrator (Re-announcement)*

Edtech.com's Summary

Academic Applications Administrator (Re-announcement)* Full Description

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