Corporate Finance Institute
Account Manager
🇺🇸 Remote - US
🕑 Full-Time
💰 $150K
💻 Sales
🗓️ January 7th, 2025
Edtech.com's Summary
Macabacus is hiring an Account Manager. The role involves managing a portfolio of enterprise customers, enhancing customer relationships, supporting the onboarding and renewal phases, and being a point of contact for customer support.
Highlights
- Grow strategic business, prevent account issues, and establish customer relationships.
- Facilitate product adoption, user engagement, and manage account renewals.
- Expand relationships with key accounts to drive revenue.
- Handle customer issues and consolidate multiple-license accounts.
- Identify sales expansion opportunities and support educational training.
- Conduct live demos and webinars with customers.
- Compensation: $150,000 annual salary.
- Skills required: organization, efficiency, communication, client focus, critical thinking, and negotiation.
- Success measured through active user metrics, growth and retention KPIs, and renewals.
Account Manager Full Description
Account Manager, Macabacus
Purpose
The Account Manager is dynamic, and entrepreneurial in nature with an aptitude for high performance.
Responsible for growing a strategic book of business, preventing account issues with a proactive approach, and establishing relationships within the organization, is vital not only for the customer post-sale journey but also the voice of the customer within our business.
Responsible for proactively supporting the onboarding, engagement and renewal phases of the customer lifecycle. Ensuring continued usage, growth, and satisfaction are key aspects of the AM role to promote stability in renewal leading indicators.
As an Enterprise Account Manager, you will be the trusted advisor of Macabacus for a portfolio of Enterprise customers.
Job description
- Interface with customers daily to facilitate product adoption, user engagement, and customer retention.
- Own the renewal process.
- Effectively manage business reviews to multiple stakeholders.
- Establish, nurture and expand relationships with key accounts that have the potential to drive significant revenue.
- Handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.
- Responsible for proactively consolidating single-license accounts into multi-license accounts.
- Identify and support sales expansion opportunities within the existing customer base while determining future licensing requirements in partnership with the customer.
- Support customer education and training, responding promptly to customers’ product training requests.
- Support live demos and webinar-style training sessions.
- Be a product expert
- As a Senior member of the team, support the onboarding and ramping of new team members
Success in this role is measured by
- Utilization and Active User Metrics
- Growth and Retention KPIs
- Renewals
Skills and Competencies
- Organized
- Efficiency
- Communication
- Data Diligence
- Resourcefulness
- Client Focus
- Critical Thinking
- Business oriented
- Leads with solutions
- Owns results
- Naturally curious
- Effective negotiation
