Edtech.com's Summary

University of California, Davis is hiring an AES Proctor Coordinator for Accommodated Exam Services, the unit within the Student Disability Center that administers exams with the accommodations students with disabilities are entitled to. The coordinator schedules about 26,000 testing appointments a year, safeguards exam security and confidential accommodation records, and leads the back office. The role reports to the SDC/AES supervisors and oversees roughly 60 student workers.

Highlights

Schedule and coordinate testing appointments, about 26,000 a year, confirming that each student's accommodation requirements are met.
Lead the back office, which takes up half the role, and oversee unit operations and AES professional staff when the supervisor is absent.
Supervise approximately 60 student workers and run a structured training program for student staff, especially new hires.
Manage sensitive disability and accommodation information, keep accurate confidential electronic and paper records, and protect exam security and integrity.
Communicate diplomatically with students, faculty, staff, and administrators, and handle in-person and community inquiries.
Requires a high school diploma and/or relevant experience working in a testing center, plus experience providing complex administrative support in a Director-level office and handling confidential information.
Proficiency with Microsoft Office Suite, electronic scheduling, email, and web tools is required; preferred candidates have four years in higher education and extensive experience with the student accommodation process.
Full-time, on-site schedule Monday to Friday, 8am to 5pm, with occasional evenings during peak periods, at $30.87 to $44.25 per hour.

AES Proctor Coordinator Full Description

Job Summary

Under the general direction of SDC/AES Supervisor(s), coordinates student exams and administrative Accommodated Exam Services (AES) functions. In the absence of the Supervisor, oversees unit operations and serves as the lead to AES professional staff, supervises approximately 60 student workers. Manages sensitive disability and accommodation information, ensures exam security, communicates diplomatically with diverse groups such as students, faculty, staff, and administrators. Coordinate and schedules testing appointments (appx 26,000 annually) verifying that accommodation requirements are met. Maintain confidentiality and discretion in all areas. Manage and direct client/community traffic and inquiries. Creates and maintain essential confidential electronic and paper records ensuring accuracy and exam integrity.

Minimum Qualifications

High school diploma and/or relevant experience working in a testing center.
Experience working independently and as a team member exercising independent good judgment, problem-solving and decision-making skills in consultation with team members as appropriate.
Experience providing complex administrative support in a Director-level office environment.
Experience handling difficult, sensitive, and/or confidential information.
Knowledge and experience with a variety of computer programs including Microsoft Office Suite, electronic scheduling, electronic mail, and web tools.
Interpersonal and communication skills to tactfully and diplomatically engage with a diverse community including students with disabilities, faculty, staff, parents, prospective students, and others to provide excellent customer service.
Organizational skills to set goals, plan and prioritize workload; and to manage several ongoing projects simultaneously in a complex work environment.
Leadership/training skills to run/modify a structured training program aimed towards student staff and especially new student staff hires.

Preferred Qualifications

Four years' experience working within higher education/academic setting.
Extensive experience with student accommodation process, procedures, and services for students with disabilities.
Experience developing policy recommendations to department management.
Ability to work with frequent interruptions in a high paced, student-centered environment and multitask and prioritize multiple demands and requests.
Knowledge of and ability to interpret and apply SDC departmental and university policy and procedures and applicable federal laws for providing academic accommodations to students with disabilities.

Key Responsibilities

50% - Back Office Lead
40% - Proctor coordination
10% - Administrative Support

Department Overview

Accommodated Exam Services under the umbrella of the Student Disability Center (SDC) within the Division of Student Affairs supports the University's academic mission, responds to students' needs for academic support services and ensures proctoring services are provided to students within the context of university policy and best practices. AES receives exams, administers them with appropriate disability accommodations, and returns them to instructors ensuring exam integrity and equitable access for students with disabilities.

Position Information

Salary or Pay Range: $30.87/hr. - $44.25/hr.
Salary Frequency: Hourly
Salary Grade: STEPS
UC Job Title: BLANK AST 3
UC Job Code: 004722
Number of Positions: 1
Appointment Type: Staff: Career
Percentage of Time: 100%
Shift (Work Schedule): M-F 8am-5pm
Location: Davis, CA
Union Representation: CX-Clerical/Admin
Benefits Eligible: Yes
This position is 100% on-site

Work Environment

This unit regularly operates Monday-Friday 8:00am-8:00pm, and extended hours during peak periods. Work occasional evenings/nights and varied lunch hours to meet operational needs. Limited vacation during peak work periods.

Special Requirements

This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

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