Edtech.com's Summary

Columbia School of Social Work is hiring an Assistant Director of Student Services and Registration. The position is hybrid, requiring three days on-site at the Morningside Campus in New York City.

Highlights

Oversee and coordinate administrative processes for student registration, managing course rules, and prerequisites.
Participate in technology solutions adoption and maintenance for registration and student services.
Collaborate with departments on system-related issues affecting student records and enrollment processes.
Support coordination of school-wide events including orientation and commencement.
Bachelor's Degree required along with 3-5 years of relevant experience in higher education.
Familiarity with student registration systems and academic support processes necessary.
Maintain and update student service publications, managing logistics and inclusion strategies.
Set salary range is $75,000-$80,000, dependent on qualifications and experience.
Requires strong communication, organizational, and customer service skills.

Assistant Director of Student Services and Registration Full Description

Job Type: Officer of Administration
Regular/Temporary: Regular
Hours Per Week: 35
Standard Work Schedule: Hybrid Schedule (3 Days On-site)
Salary Range: $75,000-$80,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Assistant Director of Student Services and Registration at the Columbia School of Social Work (CSSW) plays an essential role in managing the day-to-day delivery of student services and supporting registration processes. Reporting to the Director of Student Affairs, the Assistant Director ensures efficient operations in academic support services, registration processes, and student access needs. This position serves as the primary resource for students, faculty and staff on service-related inquiries and is responsible for implementing streamlined processes to enhance the student experience.

Responsibilities

Oversee and coordinate administrative processes for student registration, including course rules, prerequisites, waitlists, and related enrollment needs for both matriculated and non-matriculated students.
Manage degree auditing, processing withdrawal and leave of absence (LOA) requests, transfer credit approvals, and monitoring Satisfactory Academic Progress (SAP) for CSSW students, ensuring all standards and timelines are met.
Update and maintain registration-related resources, including Course Management and the directory of classes, course descriptions, and procedural guides.
Participate in the adoption, maintenance, and troubleshooting of technology solutions that support registration and student services, such as Stellic, degree audit tool.
Collaborate with the CU Registrar and other departments to address system-related issues affecting student records, enrollment processes, and data tracking, ensuring efficient and accurate information flow.
Develop and implement communication strategies for conveying school and university policies, deadlines, and available resources to students, faculty and staff.
Maintain and update key student service publications, including websites, guides, and the academic calendar, ensuring accessibility and clarity for the CSSW community.
Actively support the coordination of school-wide events including orientation, commencement and other student-centered programming, ensuring smooth logistics and alignment with the school’s values of inclusion and community.
Serve as a collaborative member in planning events and engagement initiatives, supporting student life and academic transitions.
Act as the School’s liaison to the University’s Office of Disability Services, coordinating approved accommodations for students and providing faculty with guidance on implementation
Maintain accurate documentation and act as a resource for students with approved accommodations, facilitating their access to services.
Establish operational goals, timelines, and project plans for student services and registration functions, setting metrics to evaluate success.
Regularly assess the student services delivery processes, identifying areas for improvement and reporting outcomes to the Director of Student Affairs.

Minimum Qualifications

Bachelor’s Degree and/or its equivalent required. A minimum of 3- 5 years of relevant work experience in higher education is required, focusing on student services and academic operations
Strong familiarity with student registration systems, academic support processes, and relevant technology applications.

Other Requirements

Excellent communication and interpersonal skills, with the ability to work effectively across diverse student and staff populations.
Strong organizational and operational skills, capable of synthesizing information quickly and implementing processes efficiently.
Customer service orientation, discretion, and professional judgement in managing sensitive student information.
Knowledge of current regulations relevant to work in higher education (i.e., Title II, III & IX; FERPA; HIPAA)

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Original Job Description

Job Type: Officer of Administration
Regular/Temporary: Regular
Hours Per Week: 35
Standard Work Schedule: Hybrid Schedule (3 Days On-site)
Salary Range: $75,000-$80,000

Position Summary

Responsibilities

Oversee and coordinate administrative processes for student registration, including course rules, prerequisites, waitlists, and related enrollment needs for both matriculated and non-matriculated students.
Manage degree auditing, processing withdrawal and leave of absence (LOA) requests, transfer credit approvals, and monitoring Satisfactory Academic Progress (SAP) for CSSW students, ensuring all standards and timelines are met.
Update and maintain registration-related resources, including Course Management and the directory of classes, course descriptions, and procedural guides.
Participate in the adoption, maintenance, and troubleshooting of technology solutions that support registration and student services, such as Stellic, degree audit tool.
Collaborate with the CU Registrar and other departments to address system-related issues affecting student records, enrollment processes, and data tracking, ensuring efficient and accurate information flow.
Develop and implement communication strategies for conveying school and university policies, deadlines, and available resources to students, faculty and staff.
Maintain and update key student service publications, including websites, guides, and the academic calendar, ensuring accessibility and clarity for the CSSW community.
Actively support the coordination of school-wide events including orientation, commencement and other student-centered programming, ensuring smooth logistics and alignment with the school’s values of inclusion and community.
Serve as a collaborative member in planning events and engagement initiatives, supporting student life and academic transitions.
Act as the School’s liaison to the University’s Office of Disability Services, coordinating approved accommodations for students and providing faculty with guidance on implementation
Maintain accurate documentation and act as a resource for students with approved accommodations, facilitating their access to services.
Establish operational goals, timelines, and project plans for student services and registration functions, setting metrics to evaluate success.
Regularly assess the student services delivery processes, identifying areas for improvement and reporting outcomes to the Director of Student Affairs.

Minimum Qualifications

Bachelor’s Degree and/or its equivalent required. A minimum of 3- 5 years of relevant work experience in higher education is required, focusing on student services and academic operations
Strong familiarity with student registration systems, academic support processes, and relevant technology applications.

Other Requirements

Excellent communication and interpersonal skills, with the ability to work effectively across diverse student and staff populations.
Strong organizational and operational skills, capable of synthesizing information quickly and implementing processes efficiently.
Customer service orientation, discretion, and professional judgement in managing sensitive student information.
Knowledge of current regulations relevant to work in higher education (i.e., Title II, III & IX; FERPA; HIPAA)

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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Assistant Director of Student Services and Registration

Edtech.com's Summary

Assistant Director of Student Services and Registration Full Description

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