Amplify
Associate Customer Success Manager
🇺🇸 Remote - US
🕑 Full-Time
💰 $70K - $80K
💻 Customer Success
🗓️ February 28th, 2025
Salesforce
Edtech.com's Summary
Amplify is hiring an Associate Customer Success Manager. The role involves serving as the primary contact for Amplify customers, managing account relationships, overseeing onboarding and implementation processes, and supporting customer goals for student achievement. The Associate CSM works collaboratively across the organization to ensure business retention and account expansion.
Highlights
- Manage strategic customer engagements from start to post-sale lifecycle.
- Serve as the primary contact for district leaders and educators.
- Coordinate onboarding and implementation for assigned accounts.
- Develop strong partnerships with account leaders.
- Maintain expertise in Amplify's suite of products.
- Requires Bachelor's Degree or equivalent experience.
- Minimum 1 year in Account Management or Customer Success.
- Experience with Salesforce and Google Suite preferred.
- Salary range: $70,000 - $80,000 with discretionary bonus eligibility.
- Includes comprehensive benefits like 401(k), health insurance, and paid time off.
Associate Customer Success Manager Full Description
Associate Customer Success Manager
Remote - United States
Full time
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.
We are seeking an Associate Customer Success Manager (Associate CSM) who will serve as the primary point of contact for Amplify customers, ensuring they have a superior customer experience. The Associate CSM is responsible for managing the account relationship, overseeing account onboarding and back-to-school implementations, and providing ongoing support to their Amplify customers. The Associate CSM will manage the customer’s student achievement goals and work collaboratively across the organization to ensure those goals are met. The Associate Customer Success Manager is expected to retain existing business and will support expansion within their accounts.
Responsibilities:
- Own strategic customer engagements from launch through the post-sale customer lifecycle, being accountable for account success and retention
- Serve as the Amplify primary point of contact for district leaders and educators, working in close collaboration with Sales and Professional Learning to deliver a superior customer experience
- Manage the execution of onboarding and implementations for all accounts you are assigned to; work with district/school personnel to define project priorities in order to ensure onboarding and launch success
- Develop partnerships with account leaders to build strong relationships and set multi-year student achievement strategy
- Lead check-in meetings with customers including goal setting and impact reviews to ensure account progress towards strategic goals and teacher and student performance; create and distribute meeting minutes and provide regular updates for assigned accounts
- Review and analyze account data to understand usage trends, sharing key insights with customers to inform ongoing curriculum strategy
- Determine order and priority of account issues and help to implement solutions or workarounds, coordinating with internal teams; communicate with district/school personnel to provide timely updates on issue resolution
- Maintain expertise across Amplify’s suite of products to advise accounts across all curriculum needs
- Leverage project tracking tools and processes for consistency and efficiency of operations and communications
- Proactively identify risks and alert stakeholders of launch readiness blockers encountered during onboarding and/or post-launch activities
- Support and problem solve customer issues and proactively identify and engage ‘at risk’ accounts
- Coordinate the involvement of other company partners as needed, including sales, professional learning, enrollment & licensing, and other resources, in order to meet account performance objectives and customers' expectations
Basic Qualifications:
- Bachelor’s Degree or related work experience
- 1+ years of experience in Account Management, Customer Success or related fields
- Experience managing multiple projects in a fast-paced environment
- Excellent verbal and written and presentation skills
- 10% Travel required
Preferred Qualifications:
- Customer Success experience highly desired
- Experience in the field of education, school / district leadership, educational publishing / technology
- Resourcefulness and independent problem-solving ability
- Salesforce and Google Suite experience a plus
- Experience with Midwest and Northeast specific districts
What we offer:
Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $70,000- $80,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.
If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.
