Edtech.com's Summary

Louisiana State University is hiring an Associate Director/ Academic Support. The role provides strategic leadership for the LSU Center for Academic Success, directing the tutoring and Supplemental Instruction programs housed in the Shell Tutorial Center. The associate director supervises academic support staff, manages program budgets and assessment, and works with colleges, faculty, and campus partners to expand services that support student learning, retention, and graduation.

Highlights

Lead and direct CAS Academic Support, including the Shell Tutorial Center and its tutoring and Supplemental Instruction programs, setting program standards, policies, and procedures.
Supervise professional staff and graduate assistants, oversee the Assistant Director who runs daily tutoring and Supplemental Instruction operations, and guide the recruitment, training, and development of tutors and SI Leaders.
Oversee academic support budgets, including resource allocation, expenditures, funding proposals, and financial reporting.
Lead assessment of academic support programs by collecting and analyzing participation, student outcome, and key performance data to guide planning and resource decisions.
Prepare and present reports and recommendations to CAS leadership, university administration, and academic departments, and maintain program certifications and accreditations.
Build partnerships with faculty, academic departments, and colleges to identify student learning needs and develop targeted academic support initiatives.
Develop outreach and marketing strategies that raise student awareness and use of academic support services, and represent CAS and LSU at regional and national conferences.
Bachelor's degree and five years of college learning center or related experience, including two years of supervisory or leadership experience; relevant experience can substitute for the degree.
Preferred experience managing tutoring or Supplemental Instruction programs in higher education, with program assessment, strategic planning, and budget management skills.
On-site at LSU's Baton Rouge campus with no remote work, and occasional evenings and weekends to support Center programs and events.

Associate Director/ Academic Support Full Description

The Associate Director of Academic Support provides strategic leadership and oversight for the academic support programs within the LSU Center for Academic Success (CAS). This position is responsible for the overall direction, administration, assessment, and continuous improvement of tutoring and Supplemental Instruction (SI) programs housed within the Shell Tutorial Center (STC).

The Associate Director leads the development and implementation of high-quality, evidence-based academic support services that promote student learning, academic achievement, retention, and graduation. This position provides leadership and professional development for academic support staff, oversees program resources and operations, and uses data-informed practices to evaluate program effectiveness and identify opportunities for growth.

The Associate Director works collaboratively with university colleges, faculty, academic departments, and campus partners to strengthen and expand academic support services. This position also contributes to the strategic direction of CAS and ensures that academic support programs align with Center, division, and university priorities.

50% Supervision, Administration, and Operations

Provide strategic leadership and oversight for CAS Academic Support, including the Shell Tutorial Center, tutoring, and Supplemental Instruction programs.
Direct the administration, development, and continuous improvement of academic support programs to ensure high-quality services that meet student and institutional needs.
Supervise professional staff and graduate assistants, provide guidance and performance evaluations, and oversee the Assistant Director responsible for daily tutoring and Supplemental Instruction operations.
Provide leadership and oversight for the recruitment, hiring, training, and professional development of academic support personnel, including student leadership and development opportunities for tutors and SI Leaders.
Establish and maintain program standards, policies, and procedures that promote operational effectiveness, consistency, and compliance with university policies and professional standards.
Oversee academic support budgets, including resource allocation, expenditures, funding proposals, and financial reporting, to ensure effective and sustainable program operations.
Identify opportunities to strengthen and expand academic support programs in collaboration with academic colleges, departments, and campus partners.
Collaborate with the Director of CAS on strategic initiatives, program priorities, and resource planning to support the Center's mission and long-term goals.

25% Assessment, Planning, and Reporting

Lead the assessment and evaluation of academic support programs to measure effectiveness and identify opportunities for improvement.
Oversee the collection, analysis, and reporting of program participation, student outcomes, and key performance indicators to guide data-informed decisions.
Establish and monitor program goals, learning outcomes, and performance measures to assess the impact of tutoring and Supplemental Instruction on student success.
Use assessment findings to guide program development, resource allocation, and service delivery in alignment with CAS, division, and university strategic priorities.
Prepare and present reports, assessments, and recommendations to CAS leadership, university administration, academic departments, and other stakeholders.
Participate in Center-wide strategic planning and assessment initiatives to support student success and institutional effectiveness.
Lead the preparation, maintenance, and renewal of relevant academic support program certifications and accreditations.
Stay current with research and best practices in academic support and incorporate evidence-based approaches into program planning and improvement.

20% Communication, Outreach, and Presentation

Build and maintain collaborative relationships with faculty, academic departments, colleges, and campus partners to strengthen academic support services.
Serve as a primary representative of CAS Academic Support in university meetings, committees, and collaborative initiatives related to academic achievement, retention, and student success.
Collaborate with faculty and academic leadership to identify student learning needs and develop targeted academic support initiatives.
Lead efforts to communicate the value and impact of tutoring and Supplemental Instruction programs to campus stakeholders.
Provide leadership in developing outreach and marketing strategies that increase student awareness, engagement, and utilization of academic support services.
Coordinate opportunities for faculty and campus partners to collaborate on academic support initiatives, including the campus Academic Support Interest Group.
Represent CAS and LSU at regional and national conferences through presentations, professional engagement, and sharing effective academic support practices.
Maintain engagement with professional organizations and networks to identify opportunities to strengthen academic support services.

5% Other duties as assigned.

Required Qualifications

Bachelor's degree and five years of experience in a college learning center or related experience. Includes two years of supervisory, management, or leadership related experience.

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

Experience managing tutoring, Supplemental Instruction, or other academic support programs within a higher education setting.
Experience with program assessment, strategic planning, budget management, and data-informed decision-making.
Experience developing collaborative partnerships with faculty and academic departments.

Our ideal candidate possesses the following qualities: Knowledge of national academic support standards, certification processes, and evidence-based learning strategies.

Special Qualifications

Ability to work occasional evenings and weekends as needed to support Center programs, events, and university initiatives.

As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency.

This position regularly engages in financial matters including handling credit cards, cash, grant funds, or other university funds, and must undergo a credit check per FASOP HR-04.

The location of this position is LSU-BR and is not eligible for remote work.

Skills Needed: Adaptability, Campus Operations, Collaboration, Critical Thinking, Leadership, Resource Management, Strategic Planning, Student Advocacy

Background Check - An offer of employment is contingent upon a satisfactory background check.

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Associate Director/ Academic Support

Edtech.com's Summary

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