Edtech.com's Summary

MathWorks is hiring an Associate IT Training Specialist. The entry-level role keeps the IT Training team's training and communications services running, delivering weekly systems training for new staff, handling incoming requests, and producing articles and short learning resources that explain technology clearly. The specialist also looks for repetitive work to simplify or automate, learning on the job with mentoring from the team.

Highlights

Deliver weekly systems training for new staff in a welcoming, clear, and engaging way.
Monitor and coordinate requests that come in through the IT Training shared inbox.
Create and update knowledge articles, job aids, and communications about IT tools, services, processes, and changes.
Develop short-form learning content such as brief videos, demonstrations, and visual resources.
Work with subject matter experts and IT Training team members to review content, incorporate feedback, and confirm accuracy.
Spot repetitive or inefficient operational work and help build templates, workflows, or automation to improve it.
Use Microsoft 365 Copilot and other AI tools to support content creation, request management, and process improvement.
Bachelor's degree required, along with strong spoken and written English and comfort facilitating live training and working directly with learners.
Preferred experience presenting, teaching, or facilitating for groups, creating written or video educational content, and familiarity with Microsoft 365 applications.
Salary range of USD 63,200 to 94,800, with work authorization required and no visa sponsorship provided.

Associate IT Training Specialist Full Description

Job Summary

The IT Training team designs and delivers learning, communications, and enablement resources that help staff adopt and use technology effectively. We partner with teams across IT and the business to make technical information clear, accessible, and useful.

This entry-level role supports the day-to-day operations that keep our training and communications services running. You will deliver weekly systems training for new staff, coordinate incoming requests, and create or update articles, communications, and short-form learning resources. You will also help us find better ways to work by identifying repetitive tasks and exploring opportunities to simplify, standardize, or automate them.

This is an opportunity to build experience in training, communications, content development, AI-enabled workflows, and operational improvement. We expect the successful candidate to learn on the job with mentoring and support. We are looking for someone who is curious, dependable, comfortable working with people, and eager to develop new skills.

Responsibilities

Deliver weekly systems training for new staff in a welcoming, clear, and engaging way.
Monitor and coordinate requests submitted through the IT Training shared inbox.
Create and update user-focused knowledge articles, communications, job aids, and other learning resources.
Develop short-form media, such as brief videos, demonstrations, or visual learning content.
Help draft clear communications about IT tools, services, processes, and changes.
Work with subject matter experts and IT Training team members to review content, incorporate feedback, and ensure accuracy.
Identify repetitive or inefficient operational work and help develop templates, workflows, automation, or other improvements.
Use Microsoft 365 Copilot and other AI tools to support content creation, request management, and process improvement.
Maintain organized records, reusable materials, and documented processes.
Take on increasingly complex training, communications, and enablement assignments as skills and experience grow.

Minimum Qualifications

A bachelor's degree is required.
Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
Visa sponsorship will not be provided for this position.

Required Qualifications

Strong spoken and written English communication skills.
Comfortable facilitating live training and working directly with learners.
Ability to explain information clearly and adapt communication for different audiences.
Strong organizational skills and attention to detail.
Ability to manage multiple requests, follow established processes, and meet commitments.
Curiosity about technology and a willingness to learn unfamiliar tools and topics.
Openness to feedback, coaching, and continued skill development.
A collaborative and service-oriented approach to working with others.

Preferred Qualifications

Experience presenting, teaching, tutoring, facilitating, or speaking in front of groups through school, work, volunteering, or extracurricular activities.
Experience creating written instructions, presentations, videos, or other educational content.
Familiarity with Microsoft 365 applications or other workplace technology.
Interest in AI tools, automation, workflow improvement, or process design.

Why MathWorks?

It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, encourages initiative, values collaboration, shares success, and rewards excellence.

MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.

Job Details

Job: 37858-EBOA

Team: Information Technology

Location: US-MA-Natick

Salary Range: USD 63,200 - 94,800

MathWorks is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

MathWorks participates in E-Verify.

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Edtech.com's Summary

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