Edtech.com's Summary

Jenzabar is hiring an Atlassian Administrator. The role involves overseeing the administration, configuration, maintenance, and optimization of Atlassian products to ensure they meet organizational needs and support business objectives. The Atlassian Administrator is expected to have technical expertise and work with various teams to enhance processes and functionality.

Highlights

Manage and maintain SAAS Atlassian tools, including Jira, Confluence, and related plugins.
Configure and manage incident, problem, and change management processes.
Provide technical support to Atlassian users and conduct training sessions.
Experience in customizing workflows, schemes, and dashboards is essential.
Proficiency with scripting languages and automation tools like Jira Automation and ScriptRunner.
Salary range: $75,000-88,000/year, plus eligibility for an annual bonus.
6+ years of experience as an Atlassian Administrator required.
Comprehensive benefits including medical, dental, vision insurance, and 401K.
Collaboration with IT security to maintain a secure environment for Atlassian products.

Atlassian Administrator Full Description

For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.

Mission Statement:

We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!

Position Summary

The Atlassian Administrator will be responsible for the administration, configuration, maintenance and optimization of all Atlassian products. This role will ensure that all Atlassian products operate efficiently, meet organizational needs and support business objectives across many departments. The ideal candidate will have technical expertise, process improvement skills, and the ability to work closely with multiple teams to better improve processes and functionality.

Essential Tasks

Platform Administration:

Manage and maintain SAAS Atlassian tools, including Jira, Jira Service Management (JSM), Confluence and related plugins
Monitor system performance, upgrades, licenses and ensure system availability and scalability
Implement and enforce governance, permissions, and security standards

Customization and Optimization:

Create and maintain dashboards, reports and metrics to track and measure key performance indicators
Configure and manage incident, problem, and change management processes
Design and build asset schemas
Improve content management and team collaboration in Confluence
Implement integrations with other systems and tools (e.g., LogicMonitor, Salesforce, Simplesat)

User Support and Training:

Provide technical support for Atlassian users
Conduct training sessions and create user documentation
Serve as the primary liaison between technical teams and business units for Atlassian-related matters

Process Improvements:

Work with department stakeholders to improve project management workflows
Analyze current configuration and recommend optimizations
Stay informed about new Atlassian product features

Reporting and Analytics:

Create and manage custom reports and dashboards
Analyze data to identify trends and insights that can improve performance

Compliance and Security:

Ensure compliance with organizational policies, regulatory requirements, and industry standards
Collaborate with the IT security team to maintain a secure environment for Atlassian products

Preferred Skills and Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
6+ years of experience as an Atlassian Administrator, with a strong focus on Jira and Confluence
Proven experience in customizing workflows, schemes, and dashboards
Experience with scripting languages, custom script writing, and automation tools (e.g., Jira Automation, Groovy, ScriptRunner)
Experience implementing ITIL or other IT service management frameworks
Deep understanding of Atlassian best practices and architecture
Strong problem-solving and troubleshooting skills
Excellent communication skills with the ability to work with technical and non-technical stakeholders

The pay range for this position is $75,000-88,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

#LI-Remote

Benefits

Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance

Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.

Please Note: Jenzabar does not sponsor applicants for work visas.

Original Job Description

Mission Statement:

Position Summary

Essential Tasks

Platform Administration:

Manage and maintain SAAS Atlassian tools, including Jira, Jira Service Management (JSM), Confluence and related plugins
Monitor system performance, upgrades, licenses and ensure system availability and scalability
Implement and enforce governance, permissions, and security standards

Customization and Optimization:

Create and maintain dashboards, reports and metrics to track and measure key performance indicators
Configure and manage incident, problem, and change management processes
Design and build asset schemas
Improve content management and team collaboration in Confluence
Implement integrations with other systems and tools (e.g., LogicMonitor, Salesforce, Simplesat)

User Support and Training:

Provide technical support for Atlassian users
Conduct training sessions and create user documentation
Serve as the primary liaison between technical teams and business units for Atlassian-related matters

Process Improvements:

Work with department stakeholders to improve project management workflows
Analyze current configuration and recommend optimizations
Stay informed about new Atlassian product features

Reporting and Analytics:

Create and manage custom reports and dashboards
Analyze data to identify trends and insights that can improve performance

Compliance and Security:

Ensure compliance with organizational policies, regulatory requirements, and industry standards
Collaborate with the IT security team to maintain a secure environment for Atlassian products

Preferred Skills and Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
6+ years of experience as an Atlassian Administrator, with a strong focus on Jira and Confluence
Proven experience in customizing workflows, schemes, and dashboards
Experience with scripting languages, custom script writing, and automation tools (e.g., Jira Automation, Groovy, ScriptRunner)
Experience implementing ITIL or other IT service management frameworks
Deep understanding of Atlassian best practices and architecture
Strong problem-solving and troubleshooting skills
Excellent communication skills with the ability to work with technical and non-technical stakeholders

#LI-Remote

Benefits

Please Note: Jenzabar does not sponsor applicants for work visas.

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Edtech.com's Summary

Atlassian Administrator Full Description

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