Edtech.com's Summary

Anthology is hiring a Bilingual Inbound/Outbound Enrollment Specialist. This role involves providing clear guidance on policies, assisting with K12 learning systems, handling high volumes of customer interactions, and ensuring a seamless enrollment process. The specialist will also manage data in Salesforce, demonstrate high customer service standards, and adhere to corporate policies while working remotely.

Highlights

Providing guidance on enrollment policies and procedures.
Assisting with K12 learning systems and business applications.
Managing inbound and outbound customer communications.
Compensation is $16 per hour.
High School diploma required; bilingual in Spanish and English.
Must be at least 18 years old and reside in the United States.
40 hours full-time work week with shift flexibility.
Requires quiet, distraction-free remote work environment.
Proficiency in computer and internet navigation required.

Bilingual Inbound/Outbound Enrollment Specialist Full Description

Bilingual Inbound/Outbound Enrollment Specialist

Job Req: 4659
Community: Call Center
Location: GA, United States
Remote Type: Remote

Pay rate is $16/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

The Opportunity:

Position responsibilities:

Customer-Focused Communicators:
- Providing clear guidance on policies, procedures, and documentation requirements to ensure a seamless enrollment process
- Acting as a primary contact for families, staff, and internal departments, delivering supportive and effective communication
Customer Service Excellence:
- Assisting families by interpreting account details, offering updates, and demonstrating exceptional customer service skills, including empathy and relationship-building
- Maintaining high accuracy, meet Quality Assurance standards, and contribute to enrollment goals
Application Support:
- Delivering comprehensive support for K12 learning systems and business applications
- Clearly explaining product features, costs, and terms while coordinating secure sales/enrollment agreements and transactions
Enrollment Assistance Management:
- Handling high volumes of inbound and outbound customer interactions
- Promptly resolving common issues to ensure family satisfaction and a positive enrollment experience
System Proficiency and Multi-Tasking:
- Efficiently navigating and switching between multiple systems while assisting families
Relationship Building and Documentation:
- Building strong relationships with adult students, parents, or legal guardians
- Ensuring the timely collection of all required compliance documentation in line with departmental policies
Problem-Solving and School Support:
- Demonstrating excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies
Call Management:
- Handling a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates
Data Management:
- Accurately recording call-related data in the Salesforce CRM tool within designated timeframes during and after calls
Family-Focused Service:
- Addressing family concerns creatively and with integrity, providing feedback to teammates to improve processes, and focusing on family retention
Policy Compliance:
- Adhering to corporate and departmental policies regarding attendance, schedule adherence, conduct, and data security, ensuring the protection of family and student information
Remote Work and Flexibility:
- Thriving in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule
- Employees are expected to be fully present and give full attention to their work while on the clock
- Flexibility is essential, as shifts may change based on business needs and may include weekends, holidays, and optional overtime

This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch support and customer service.

The Candidate:

Required skills/qualifications:

High School diploma or equivalent combination of education and experience
Must be at least 18 years old
Must reside in the United States
Willing to accept a temporary assignment
Must be able to work full time, 40 hours a week
Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift
Ability to accurately type at least 25 wpm
Full bilingual professional proficiency in written and spoken Spanish & English (equivalent to CEF C1 level or above)
Excellent written and oral communication skills
Computer knowledge and internet navigation skills
Must reside within approved state*
Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)
Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)
- 30 Mbps Download
- 15 Mbps Upload
- 100ms Ping or less
- Jitter: 20 MS or less
- WIFI Connection is permitted
The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges

Preferred skills/qualifications:

College degree or some college completed
1 or more years of customer service experience

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Original Job Description

Bilingual Inbound/Outbound Enrollment Specialist

Job Req: 4659
Community: Call Center
Location: GA, United States
Remote Type: Remote

The Opportunity:

Position responsibilities:

Customer-Focused Communicators:
- Providing clear guidance on policies, procedures, and documentation requirements to ensure a seamless enrollment process
- Acting as a primary contact for families, staff, and internal departments, delivering supportive and effective communication
Customer Service Excellence:
- Assisting families by interpreting account details, offering updates, and demonstrating exceptional customer service skills, including empathy and relationship-building
- Maintaining high accuracy, meet Quality Assurance standards, and contribute to enrollment goals
Application Support:
- Delivering comprehensive support for K12 learning systems and business applications
- Clearly explaining product features, costs, and terms while coordinating secure sales/enrollment agreements and transactions
Enrollment Assistance Management:
- Handling high volumes of inbound and outbound customer interactions
- Promptly resolving common issues to ensure family satisfaction and a positive enrollment experience
System Proficiency and Multi-Tasking:
- Efficiently navigating and switching between multiple systems while assisting families
Relationship Building and Documentation:
- Building strong relationships with adult students, parents, or legal guardians
- Ensuring the timely collection of all required compliance documentation in line with departmental policies
Problem-Solving and School Support:
- Demonstrating excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies
Call Management:
- Handling a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates
Data Management:
- Accurately recording call-related data in the Salesforce CRM tool within designated timeframes during and after calls
Family-Focused Service:
- Addressing family concerns creatively and with integrity, providing feedback to teammates to improve processes, and focusing on family retention
Policy Compliance:
- Adhering to corporate and departmental policies regarding attendance, schedule adherence, conduct, and data security, ensuring the protection of family and student information
Remote Work and Flexibility:
- Thriving in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule
- Employees are expected to be fully present and give full attention to their work while on the clock
- Flexibility is essential, as shifts may change based on business needs and may include weekends, holidays, and optional overtime

This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch support and customer service.

The Candidate:

Required skills/qualifications:

High School diploma or equivalent combination of education and experience
Must be at least 18 years old
Must reside in the United States
Willing to accept a temporary assignment
Must be able to work full time, 40 hours a week
Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift
Ability to accurately type at least 25 wpm
Full bilingual professional proficiency in written and spoken Spanish & English (equivalent to CEF C1 level or above)
Excellent written and oral communication skills
Computer knowledge and internet navigation skills
Must reside within approved state*
Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)
Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)
- 30 Mbps Download
- 15 Mbps Upload
- 100ms Ping or less
- Jitter: 20 MS or less
- WIFI Connection is permitted
The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges

Preferred skills/qualifications:

College degree or some college completed
1 or more years of customer service experience

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