Edtech.com's Summary

IXL Learning is hiring a Bilingual Membership Specialist for Rosetta Stone (Spanish). The role involves providing exceptional service and support to both Rosetta Stone and IXL users in English and Spanish, managing customer payments and inquiries, and effectively communicating product information through varied channels. The specialist will also handle sales support tasks and collaborate on projects.

Highlights

Provide customer service in both English and Spanish.
Process payments, refunds, and cancellations.
Answer product and sales inquiries and provide pricing information.
Use Salesforce and other online tools.
Salary range from $24 to $29 per hour plus benefits.
Required: Bachelor's Degree and bilingual skills in English and Spanish.
A minimum of 2 years in a customer service or call center environment is preferred.

Bilingual Membership Specialist, Rosetta Stone (Spanish) Full Description

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, focused, and detailed individual to join the Membership Sales team. The ideal candidate will have experience working with customers and responding to incoming inquiries. In this role, you will use your bilingual skills in English and Spanish to provide customer support to our Rosetta Stone and IXL users. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects. #LI-RD1

This position is for a Bilingual Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing customer base.

This is a full-time position in our San Mateo, CA headquarters office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

WHAT YOU'LL BE DOING

Provide exceptional service and support to prospective customers, both in English and Spanish
Process customer credit card payments as well as refunds and cancellation requests
Respond to billing questions and concerns.
Perform tasks related to sales support such as answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
Effectively communicate key product features and benefits to customers via phone and email
Initiate customer transfers to technical or customer support staff
Complete related projects successfully and promptly

WHAT WE'RE LOOKING FOR

Bachelor’s Degree
Bilingual in English and Spanish, both verbal and written
2+ years of call center-style phone support or other customer service experience
Energetic, positive, mature person who works well independently and as part of a team
Excellent verbal and written communication skills
Self-motivated, detail-oriented and exceptionally organized
Exceptional critical thinking, research, and problem-solving skills
Experience using online tools in a professional setting (Ex. Salesforce, G-Suite, or other internal tools)

Our pay ranges are determined by role, level, and location. The base hourly rate for this full-time position is $24 - $29 per hour + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire pay ranges for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

Original Job Description

This position is for a Bilingual Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing customer base.

This is a full-time position in our San Mateo, CA headquarters office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

WHAT YOU'LL BE DOING

Provide exceptional service and support to prospective customers, both in English and Spanish
Process customer credit card payments as well as refunds and cancellation requests
Respond to billing questions and concerns.
Perform tasks related to sales support such as answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
Effectively communicate key product features and benefits to customers via phone and email
Initiate customer transfers to technical or customer support staff
Complete related projects successfully and promptly

WHAT WE'RE LOOKING FOR

Bachelor’s Degree
Bilingual in English and Spanish, both verbal and written
2+ years of call center-style phone support or other customer service experience
Energetic, positive, mature person who works well independently and as part of a team
Excellent verbal and written communication skills
Self-motivated, detail-oriented and exceptionally organized
Exceptional critical thinking, research, and problem-solving skills
Experience using online tools in a professional setting (Ex. Salesforce, G-Suite, or other internal tools)

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

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Bilingual Membership Specialist, Rosetta Stone (Spanish)

Edtech.com's Summary

Bilingual Membership Specialist, Rosetta Stone (Spanish) Full Description

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