Ellucian
CIO (Higher Education)
🇺🇸 Little Rock, AR
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ February 28th, 2025
ITIL
PMI
SaaS
Edtech.com's Summary
Ellucian is hiring a CIO (Higher Education). The role requires managing strategic and tactical activities to ensure client satisfaction, technical delivery, and the implementation of an information technology strategy. The CIO will collaborate with campus leadership and IT department staff to align projects and operations with institutional goals, focusing on technology management and innovative capabilities to address customer needs.
Highlights
Highlights
- Manage strategic and tactical IT activities at the client site.
- Develop and maintain relationships with key client personnel and stakeholders.
- Oversee day-to-day IT department operations including staffing and resource management.
- Advise clients on technology aligned with strategic goals.
- 8+ years of experience in IT or equivalent education in a higher education environment.
- Proficiency in Administrative/ERP Computing systems like Jenzabar; ITIL/PMI certifications preferred.
- Comprehensive benefits including health coverage, 401k with match, and flexible time off.
- Opportunities for professional development and educational assistance.
- Experience with stress-management, time management, and team collaboration skills.
- Diversity, inclusion programs, and employee wellness support.
CIO (Higher Education) Full Description
CIO (Higher Education)
900 W Daisy L Gatson Bates Dr., Little Rock, Arkansas, US, 72202
Services
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
As the CIO, you will be an innovator on the campus and will bring appropriate new ideas and approaches in collaboration with the campus leadership. You will manage strategic and tactical activities to ensure client satisfaction, technical delivery, contract compliance, and resource management at the client site. You will be responsible for creating and implementing our client’s information technology strategy through the management of the IT department’s day-to-day operations. You are responsible for working to align projects and operations with the institutional mission, vision and values, the incumbent should understand his or her customers, their needs and will apply best practices in higher education management to resolve issues.
Where you will make an impact
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
As the CIO, you will be an innovator on the campus and will bring appropriate new ideas and approaches in collaboration with the campus leadership. You will manage strategic and tactical activities to ensure client satisfaction, technical delivery, contract compliance, and resource management at the client site. You will be responsible for creating and implementing our client’s information technology strategy through the management of the IT department’s day-to-day operations. You are responsible for working to align projects and operations with the institutional mission, vision and values, the incumbent should understand his or her customers, their needs and will apply best practices in higher education management to resolve issues.
Where you will make an impact
- Maintains an exceptionally high level of responsiveness, and ongoing proactive contact with Client Executives, Ellucian Management, and site staff.
- Develops a positive client relationship with customer employees such as Contract Administrator, Provost, and other key VIPs.
- The CIO focuses on client liaison and strategic aspects of Higher Education activities at the client location.
- Advises client on status of technologies at the institution relative to the client’s strategic goals and objectives.
- Manages the day-to-day operations of the information technology department including; directing staff, who support administrative and/or academic computing, networking, user services, telecommunications and other information technology functions.
- Assess and anticipates technology projects and recommends appropriate action and resources.
- Identifies user needs, resolves problems and directs building of teams to work across all levels of the organization.
- Establishes and directs the strategic and tactical goals, policies, and procedures for the information technology department.
- Recommends and/or determines the institution’s long-term system needs and proposes hardware/software solutions to accomplish the institution’s business objectives and to support campus goals.
- Coordinates, submits, reports, and manages problem resolution for all Federal and State requirements for student, personnel and financial records.
- Participates in the development of strategies and the completion of contract upgrades and renewals with Regional Managers and Vice Presidents.
- Recognizes, creates, and tracks value-added and ROI activities for client.
- Responsible for ensuring contract administration, extensions, and enhancements.
- Negotiates and maintains responsibility for managing various IT related vendor contracts.
- Assists with or creates requests for proposals for IT related projects.
- Prepares and submits required corporate reports in a timely manner.
- Implements company policy, methodologies, procedures and practices at site location.
- Responsible for hiring all company staff assigned to support a client’s information technology operations.
- Responsible for managing on-site personnel actions, staff training and development.
- Communicates regularly and effectively with Higher Education management on significant site issues, risks, opportunities, and general progress towards contractual and business goals.
- Manages complex technical projects and technical operating units.
What you will bring
- 8+ years of experience in the Information Technology field OR equivalent combination of education and experience leading IT strategic initiatives in a college or university environment.
- Current knowledge in use and trends of technology in higher education.
- Strong empathizing and empowerment abilities.
- An innovative approach with an emphasis on bringing appropriate new capabilities to all areas across the organization.
- Ability to promote teamwork and collaboration between client and Ellucian staff.
- Stress-management, time management, planning, and organization skills.
- Strong understanding of Administrative/ERP Computing systems in Jenzabar.
- Experience with or knowledge/certifications in service provision best practices (e.g., ITIL) and project management (PMI) preferred.
- Experience preferred in higher education.
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-PK1
#LI-onsite
At Ellucian, we believe in the “power of together.” We embrace an inclusive workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities for job applicants and for our employees, and we are committed to providing a process and an environment that is free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), and other legally protected classifications. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. To enable employees to perform essential functions of their positions and to offer applicants a meaningful opportunity to be considered for positions, we also provide reasonable accommodations to qualified employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, the information in this posting will be supplemented accordingly. Additionally, we are aware of fake applicant schemes and have rigorous internal processes in place to mitigate such risk and inform proper authorities of any such instances that arise.
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