Client Success Engineer

Client Success Engineer

• Client Success
• Full-time
• Irmo, SC
• 75K - 100K USD a year

• Lead end-to-end implementation of Classroom Mosaic, from design to full adoption, ensuring successful outcomes for school district partners
• Serve as the primary technical advisor for clients, managing all aspects of onboarding including system integration, account setup, and platform optimization
• Analyze client requirements and transform them into actionable implementation plans
• Dissect client’s process specifications and build a solution to meet those needs
• Collaborate across growth, client success, engineering, and operations teams to support implementation processes
• Assist growth team in pre-sales activities by setting up product demos and answering technical questions, specifically those with complex technical requirements
• Manage and resolve support tickets according to SLAs, prioritizing based on client segment, urgency, and impact
• Create project documentation, procedures and best practices for implementation services while managing requirements, scope and timeline for the project
• Build rapport with clients in order to understand their unique school district and provide expert platform recommendations and added value
• Maintain a thorough understanding of the Classroom Mosaic platform and stay up to date with the product timeline
• Serve as an ambassador and advocate for clients by providing them with the tools and training needed to be successful while communicating feedback to internal teams

• Strong coding experience is required, experience with with Ruby and SQL is preferred
• Demonstrated ability to master new technologies quickly, with experience implementing complex technical systems
• Expert project management skills with proven track record of delivering multi-phase implementations on time and within scope
• Experience with education technology rostering solutions (e.g., Classlink, Clever, OneRoster) strongly preferred
• Ability to be collaborative, detail-oriented, and committed to exceptional client service
• Strong analytical and problem-solving skills, including problem identification, analysis, plan of action, and follow through
• Advanced communication skills (verbal, written, and presentation) with the ability to translate complex information into easily digestible communications, including messages and presentations
• Adaptability and flexibility in a fast-paced, high-growth environment
• Ability to conduct a client kickoff or tech demo meeting
• Can consistently adhere to processes and maintain up-to-date internal systems with client information and interactions
• Proficiency in CRM and customer support software, as well as Google Workspace/Microsoft Office
• Self-motivated with the ability to work independently and inspire team growth

• Bachelor’s Degree or higher (preferred)
• Proven track record in implementation engineering, technical project management, or educational technology deployment
• 2+ years experience leading SaaS implementations in customer-facing roles
• Experience implementing education technology solutions for school districts is a plus

• Must be able to lift and manipulate up to 15 - 30 lbs and travel via car or plane.

• Office environment with conference, meeting, and break rooms.
• Occasional travel for conferences, client meetings and retreats
• Operates under direct supervision with frequent reviews of work and, at times, with minimal supervision
• This position will be based in Irmo, SC.

• We are on a mission to help all K-12 schools provide a world-class education to every student.
• You will contribute to building and implementing our platform for continuous instructional improvement, which supports highly effective teaching and helps develop high-quality instructional leaders.
• We are rapidly growing, and your work will impact tens of thousands of teachers and hundreds of thousands of students.
• We are not the typical growth-at-all-cost software company; we have an owner’s mindset and make intentional long-term decisions.
• You will join a nimble team of exceptional members with ample opportunities for personal and professional growth.
• You will have potential opportunities for management as the team grows.

• The base salary for this role is $75,000 - $100,000
• 401(K) & 5% company match
• Healthcare, dental, and vision insurance
• Yearly profit share
• Stipends for cell phone, gym/health, books, and meals
• 3 weeks PTO + 16 federal holidays & holiday extensions (6 weeks total)