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University of Arkansas
Computer Support Technician
Higher Ed
Linux
MacOS
Edtech.com's Summary
University of Arkansas is hiring a Computer Support Technician. The role is at the University of Arkansas Community College at Batesville (UACCB), where the technician provides IT help to faculty, staff, and students, from hardware, software, and basic network problems to classroom technology and account access issues. The technician sits in the college's information services department and also handles device setup and the IT helpdesk ticket queue.
Highlights
- Provide end-user support (about 25% of the role) to faculty, staff, and students on hardware, software, peripheral, and basic network issues, including classroom and office technology and login problems.
- Set up devices in the device management system, distribute them to users, and coordinate with HR to onboard new employees.
- Run the IT helpdesk by responding to incoming tickets, assigning them to the responsible people, and creating tickets as needed.
- Handle account management duties such as password resets.
- Assess users' technology needs and order equipment or recommend purchases, with the supporting documentation.
- Work across Windows, macOS, and basic Linux, with knowledge of networking (LAN, WAN, Wi-Fi, VPN), Active Directory and Entra ID, and IT service management concepts like incident, request, and change.
- Use ticketing, inventory, remote support, and device management tools, write knowledge base articles, and do basic scripting or automation in PowerShell or Bash.
- Associate degree or its formal education equivalent plus one year of computer or network support experience; two years of experience is preferred.
- Salary of $36,000 for a full-time, regular position.
Computer Support Technician Full Description
Type of Position:
IT Support
Workstudy Position:
No
Job Type:
Regular
Sponsorship Available:
No
Institution Name:
University of Arkansas Community College at Batesville
The University of Arkansas Community College at Batesville (UACCB) is a comprehensive community college committed to providing learning experiences that improve the lives of those we serve.
UACCB provides affordable access to technical education and college transfer programs that meet the diverse higher education needs of the citizens of north central Arkansas. These programs are provided to the traditional college student as well as to high school students through a state approved Secondary Area Career Center. The College also promotes economic development and an enhanced quality of life for the community through adult education, developmental education, customized business and industry training, and continuing education programs.
UACCB's mission is to provide quality educational opportunities within a supportive learning environment. We promote success through community partnerships, responsive programs, and an enduring commitment to improvement.
Thank you for your interest. We hope you will be joining us soon!
After reviewing the Job Duties and Qualifications listed below, click the Apply button at the top of the page to begin the application process.
If you have a disability and need assistance with the hiring process or for general application assistance, please contact the Human Resource Office at (870) 612-2045.
Department:
Director Information Svcs
Summary of Job Duties:
Basic Functions
Responsible for a wide range of activities related to computer/IT support, this includes but is not limited to; providing support to end users on a variety of issues including identification, research, and resolution of technical problems, running cable to connect devices to the network, assistance with account access issues, as well as many other IT related activities.
Caring Campus Responsibilities: As a member of the UACCB community, each employee is responsible for advancing the Caring Campus culture to enhance student connection and success and to embody the campus purpose: Improve Lives. Key duties include adhering to the campus name badge policy, treating all visitors as guests, engaging with the campus community by reviewing institutional communications, participating in campus events, and supporting a collaborative, positive workplace environment.
Position Duties
25% - End-user tech support (hardware, software, network)
Providing tech support for faculty, staff and students on a variety of issues related to hardware,
software and peripheral equipment and/or basic network issues. In regards to faculty and/or staff, this may include classroom technology as well as office technology. This includes assisting with login issues as well as assistance with the software resources that we provide for students as well as faculty and/or staff.
20% - Device management and employee onboarding
Setup devices in device management system for users and distribute appropriately. Coordinate with HR as necessary for onboarding employees.
20% - HelpDesk ticket handling and coordination
Manage and maintain the IT helpdesk by responding to tickets received, assigning tickets to responsible parties and creating tickets as needed.
20% - Account management and support duties
Perform password resets as needed and other duties related to the position as necessary.
15% - Technology needs assessment and purchasing
Order technology equipment or make recommendations based on what technology the user needs, as needed, as well as get the required supporting documentation.
Knowledge, Skills, and Abilities
Knowledge
Familiarity with most computer equipment
Operating systems: Windows, macOS, basic Linux
Basic understanding of device enrollment/management software.
Knowledge of networking concepts
Knowledge of Active Directory/Entra ID concepts
Should be familiar with the Microsoft software suite and most operating systems and browsers.
SaaS applications and cloud service basics
IT service management concepts (incident, request, change)
Security best practices and compliance awareness
Skills
Troubleshoot hardware, software, and network issues
Configure and support desktops, laptops, mobile devices, and any other technical equipment that uses software
Diagnose connectivity issues across LAN/WAN/Wi-Fi/VPN
Install, configure, and support enterprise applications
Use ticketing systems to track, prioritize, and resolve issues
Communicate technical information clearly to non-technical users
Document solutions and create knowledge base articles
Use inventory software to track device information
Use remote support and device management tools
Perform basic scripting or automation (PowerShell, Bash)
Abilities
Ability to analyze problems methodically and identify root causes
Ability to prioritize and manage multiple support requests
Ability to remain calm, professional, and customer-focused under pressure
Ability to learn new systems, tools, and technologies quickly
Ability to work independently and escalate issues appropriately
Ability to follow security policies and procedural guidelines
Ability to collaborate with other IT teams and vendors
Ability to adapt communication style to different users
Ability to recognize potential security incidents and respond appropriately
Qualifications:
Qualifications
The formal education equivalent of an associate degree; plus one year of computer or network support experience.
Preferred Qualifications
The formal education equivalent of an associate degree; plus two years of computer or network support experience.
Salary Information:
$36,000
Required Documents to Apply:
Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)
Optional Documents:
License or Certificate (see special instructions for submission instructions), Proof of Veteran Status
Recruitment Contact Information:
Human Resources
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry
UACCB is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check for all applicants. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking
Frequent Physical Activity:
Lifting, Pulling, Pushing, Reaching
Occasional Physical Activity:
Sharps
Benefits Eligible:
Yes
About the University of Arkansas Community College at Batesville
The University of Arkansas Community College at Batesville (UACCB) is a comprehensive community college committed to providing learning experiences that improve the lives of those we serve.
UACCB provides affordable access to technical education and college transfer programs that meet the diverse higher education needs of the citizens of north central Arkansas. These programs are provided to the traditional college student as well as to high school students through a state approved Secondary Area Career Center. The College also promotes economic development and an enhanced quality of life for the community through adult education, developmental education, customized business and industry training, and continuing education programs.
UACCB's mission is to provide quality educational opportunities within a supportive learning environment. We promote success through community partnerships, responsive programs, and an enduring commitment to improvement.
Read More
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act)
The University of Arkansas Community College at Batesville is committed to providing a safe and secure environment for students, faculty, staff, visitors, and prospective employees.
The below report is provided in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act (HEOA).
The report will provide you with information on campus safety and security including information on various policies and procedures for reporting crime, safety and security prevention and protection programs, victim assistance services, fire safety, and other materials to assist you in maintaining your safety and security. Please click here to view the report.
Read More
The University of Arkansas participates in E-Verify. Click here for more information.
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