SCS Global Services
Coordinator, Learning and Development
🇺🇸 Remote - US
🕑 Full-Time
💰 $17 - $25 per Hour
💻 Learning & Development
🗓️ February 5th, 2025
Edtech.com's Summary
- Manage daily operations of the Learning Management System.
- Provide technical support and facilitate training for LMS users.
- Generate reports to track learning metrics and program effectiveness.
- Bachelor's degree or 2+ years of relevant work experience required.
- Proficient in Microsoft Office applications.
- Salary ranges from $17.00 to $25.00 per hour.
- Familiarity with Docebo LMS or similar systems preferred.
- Experience with project management and IT ticketing tools is a plus.
- Strong organizational, communication, and problem-solving skills essential.
Coordinator, Learning and Development Full Description
Position Type: | Full-Time Regular
Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.
The Learning and Development (L&D) Coordinator will play a key role in ensuring the effective delivery of L&D programs for employees, auditors, and clients. This position involves assisting with the administration and operation of the Learning Management System (LMS) and ensuring training materials, records, and certifications are updated accurately and on time. This position will handle essential administrative tasks, including scheduling, reporting, and program logistics, to ensure the smooth execution of all learning initiatives. Success in this role will be measured by the timely delivery of programs, participant satisfaction, LMS accuracy, and contributions to team goals aimed at enhancing organizational learning outcomes.
LMS Administration
- Assist with the daily operations of the internal Learning Management System (LMS)
- Oversee user accounts, permissions, and roles, ensuring accuracy and data integrity
- Upload and manage content within the LMS, maintaining consistency and organization
- Collaborate on the hand-off of instructional design projects into the LMS for seamless integration
- Provide responsive technical support to internal LMS users, addressing inquiries and troubleshooting issues effectively
- Develop and maintain clear, user-friendly resources and documentation to support self-service learning
- Facilitate training sessions for employees and administrators on LMS functionality and best practices, as needed
- Generate and deliver accurate reports to track learner progress, course completions, and other key metrics as requested
- Analyze training data to identify trends, measure program effectiveness, and provide actionable insights to stakeholders
- Monitor and prioritize incoming emails to the L&D inbox, responding or delegating inquiries to the appropriate team members
- Maintain and update project management software to track tasks, deadlines, and progress, ensuring team efficiency and accountability
- Collaborate with L&D Business Partners on ongoing projects, contributing to the design, execution, and evaluation of L&D programs to meet organizational needs
- Provide support for additional tasks and initiatives to advance team goals and strategic objectives, as required
Minimum Qualifications
- Bachelor's Degree in relevant field (Education, Human Resources, Instructional Design, or a related discipline) or
- 2+ years of equivalent work experience in Learning & Development or LMS administration
- Strong organizational, time management, and project management skills with a proven ability to meet deadlines and manage competing priorities
- Excellent problem-solving skills with the ability to address technical issues and provide effective user support
- Strong communication and interpersonal skills, including the ability to collaborate with cross-functional teams
- Detail-oriented mindset with a commitment to maintaining data accuracy and integrity
- Ability to work both independently and collaboratively in a dynamic, team-oriented environment
- Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook
- Eagerness to learn and grow in the field of training and LMS administration
Preferred Qualifications
- Familiarity with Docebo LMS OR experience supporting the administration of Learning Management Systems (e.g., creating user accounts, uploading content, generating reports)
- Familiarity with project management tools (i.e. Jira, MS Planner, Asana, etc.)
- Familiarity with IT ticketing systems (i.e. Jira, Freshservice, etc.)
Working Remotely
At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce. This role will be based out of your home office.
Estimated Hourly Salary
$17.00 - $25.00
EEOC Statement
SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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