University of Kentucky
Customer Access Assistant/UKHC
🇺🇸 Lexington, KY
🕑 Full-Time
💰 $16 - $25 per Hour
💻 Customer Support
🗓️ April 29th, 2025
Edtech.com's Summary
- Responsible for answering calls and facilitating communications for the Medical Contact Center.
- Requires knowledge of medical terminology and hospital services.
- Utilize multiple computer applications, including an Internet-based phone system.
- Compensation ranges from $16.20 to $24.82 per hour.
- Requires a high school diploma and three years of related experience.
- Typing and attention to detail are essential skills.
- Knowledge of medical terminology and customer service is preferred.
Customer Access Assistant/UKHC Full Description
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Requisition Number | RE49256
Working Title | Customer Access Assistant
Department Name | H3280:Command Center
Work Location | Lexington, KY
Grade Level | 06
Salary Range | $16.20-24.82/hour
Type of Position | Staff
Position Time Status | Full-Time
Required Education | HS
Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience | 3 yrs
Required License/Registration/Certification | None
Physical Requirements | This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 pounds.
Shift | 2:00 p.m. – 12:00 a.m., four shifts per week, varying days per department need, with occasional weekends and holidays required.
Job Summary | Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians; forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions and departments. The call agent will also facilitate calls from referring physicians for transfers and admission to UKHC. Call agents are required to interact with professionals who are often working under time constraints, caring for patients who are experiencing serious health events. Call agents are expected to provide a high level of efficiency, accuracy and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures and information regarding hospital programs and services.
Skills / Knowledge / Abilities | The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position.
Does this position have supervisory responsibilities? | No
Preferred Education/Experience | Some college and at least three full years of related employment experience.
Deadline to Apply | 05/05/2025
Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
- * Please indicate the amount of experience you have answering multiple phone lines for dispatching purposes.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Please explain your work-related experience with multitasking and dealing with multiple interruptions.
(Open Ended Question) - * What is your definition of exceptional customer service? Give specific examples of how you have provided exceptional customer service in previous positions.
(Open Ended Question) - * Where did you first see this position advertised other than on UK's online employment system?
- Journal of Public Health Dentistry
- InsideHigherEd.com
- HigherEdJobs.com
- Diverse Issues in Higher Education
- Academic Keys
- Latinosinhighered.com
- Indeed.com
- A Colleague, Friend and/or Family Member
- None of the Above
Optional Documents
- Resume
- Cover Letter
- © University of Kentucky
- Lexington, Kentucky 40506
- An Equal Opportunity University
- Accreditation
- Directory
- Privacy Policy
.
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