Edtech.com's Summary

MagicSchool is hiring a Customer Experience Operations Manager. The role involves managing crucial systems like CRM tools and utilizing detailed analytics to support the Customer Experience team, optimize operations, and ensure effective scaling. Key responsibilities include strategic planning, process optimization, technology management, cross-functional collaboration, and data analysis.

Highlights

Develop strategies to optimize revenue across sales, marketing, and customer success.
Identify and improve inefficiencies in the revenue cycle.
Manage selection and implementation of CRM systems.
Collaborate with sales, marketing, and customer success teams.
Provide reports and insights on key performance indicators.
Requires 5+ years work experience and Salesforce expertise.
Benefits include unlimited PTO, 100% employer-covered health insurance, and a 401(k) match.

Customer Experience Operations Manager Full Description

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over a year and a half old, and more than 4M teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Role Description: We are looking for a Senior Revenue Operations Manager to support our Customer Experience team. This individual will manage crucial systems like CRM tools and use detailed analytics to support data-driven decisions. This role is essential for optimizing operations and ensuring we scale effectively and meets our goals.

Responsibilities

Strategic Planning and Analysis: Develop strategies to optimize revenue across sales, marketing, and customer success, using data analysis and forecasting.
Process Optimization: Identify and improve inefficiencies in the revenue cycle to enhance productivity and streamline operations.
Technology and Tool Management: Manage the selection and implementation of CRM systems and other technologies that support revenue operations.
Cross-Functional Collaboration: Collaborate with sales, marketing, and customer success teams to align goals and maintain clear communication.
Data Analysis: Provide regular reports on key performance indicators, analyze trends, and offer actionable insights to senior management.

Experience:

5+ years work experience
Track record of success
Startup experience
Recent IC experience
Salesforce experience is required

Our Benefits: We are proud to offer generous benefits, such as unlimited PTO, 100% employer covered health insurance, a wellness stipend, a 401(k) match, and vision/dental insurance.

Our Values:

Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.

Original Job Description

Responsibilities

Strategic Planning and Analysis: Develop strategies to optimize revenue across sales, marketing, and customer success, using data analysis and forecasting.
Process Optimization: Identify and improve inefficiencies in the revenue cycle to enhance productivity and streamline operations.
Technology and Tool Management: Manage the selection and implementation of CRM systems and other technologies that support revenue operations.
Cross-Functional Collaboration: Collaborate with sales, marketing, and customer success teams to align goals and maintain clear communication.
Data Analysis: Provide regular reports on key performance indicators, analyze trends, and offer actionable insights to senior management.

Experience:

5+ years work experience
Track record of success
Startup experience
Recent IC experience
Salesforce experience is required

Our Benefits: We are proud to offer generous benefits, such as unlimited PTO, 100% employer covered health insurance, a wellness stipend, a 401(k) match, and vision/dental insurance.

Our Values:

Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.

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Customer Experience Operations Manager

Edtech.com's Summary

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