Edtech.com's Summary

Pearson VUE is hiring a Customer Service Financial Control Administrator. This role involves processing and entering orders, responding to inquiries from client-facing teams, and collaborating with internal stakeholders to ensure accurate information entries. The position demands a high level of professionalism and customer service in all communications.

Highlights

Respond to stakeholder inquiries via chat and email.
Process orders, including credit checks and data entry.
Proficient in Windows, Microsoft 360 OneDrive, Excel, and Word.
Minimum High School Diploma; customer service experience preferred.
Requires strong attention to detail and problem-solving abilities.
Flexible work arrangements with possible overtime.
Benefits include professional growth and development opportunities.

Customer Service Financial Control Administrator Full Description

Join the Pearson VUE Certiport Financial Service team where we are dedicated to helping support clients and clients facing teams. If you are looking to work with a company that cares about its employees, including the importance of work-life balance, takes ownership of customer satisfaction, and cultivates an environment that integrates our Pearson values into everything we do – this is the place for you.

The Customer Service Financial Control Administrator is a support point for our sales teams who depend on accurate processing of orders in our sales processes. As a Customer Service Financial Control Administrator, you will focus on the processing and entry of orders, and answer questions for client facing teams with questions.

This is mainly an internal stakeholder-facing role where our team members will connect with sales and support leaders to validate information entries and to collaborate on what information may yet be needed from clients. We are looking for team members who are ready and able to deliver a first-class level of customer service to our internal customers through skills we will help sharpen and grow.

Responsibilities:

Responding to stakeholder inquiries via chat and email: Answering questions, researching , gathering and providing information, and addressing/solving problems
Processing orders: This includes validating purchase orders, entering credit card information, conducting credit checks, and mapping processes.
Data entry – including manual invoicing and credit memos.
Problem solving any accounting manager errors
Communicating professionally: Maintaining a high level of professionalism and customer service etiquette in all interactions

Education and Experience:

Minimum High School Diploma or equivalent
Customer service experience preferred
Basic financial troubleshooting experience preferred

Key characteristics we are looking for:

Passion for customer service and find joy in helping others succeed.
Has a patient, positive, compassionate, and friendly demeanor.
Thrive working with a team
Eagerness to learn and willing to adapt to situations as business needs change and demand for service grows.
Proficient standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications.
Conflict management skills; diplomatic and sees feedback as an opportunity for growth.
Time management skills; can quickly and effectively adapt to changes.
Ability to deal with ambiguity and overcome objections.
Strong attention to detail.
Willing and able to work assigned shifts, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: SALES

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 17902

Original Job Description

Responsibilities:

Responding to stakeholder inquiries via chat and email: Answering questions, researching , gathering and providing information, and addressing/solving problems
Processing orders: This includes validating purchase orders, entering credit card information, conducting credit checks, and mapping processes.
Data entry – including manual invoicing and credit memos.
Problem solving any accounting manager errors
Communicating professionally: Maintaining a high level of professionalism and customer service etiquette in all interactions

Education and Experience:

Minimum High School Diploma or equivalent
Customer service experience preferred
Basic financial troubleshooting experience preferred

Key characteristics we are looking for:

Passion for customer service and find joy in helping others succeed.
Has a patient, positive, compassionate, and friendly demeanor.
Thrive working with a team
Eagerness to learn and willing to adapt to situations as business needs change and demand for service grows.
Proficient standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications.
Conflict management skills; diplomatic and sees feedback as an opportunity for growth.
Time management skills; can quickly and effectively adapt to changes.
Ability to deal with ambiguity and overcome objections.
Strong attention to detail.
Willing and able to work assigned shifts, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: SALES

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 17902

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Customer Service Financial Control Administrator

Edtech.com's Summary

Customer Service Financial Control Administrator Full Description

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