Customer Service Representative-2

🇺🇸 New York, NY

🕑 Full-Time

💰 $34 per Hour

💻 Customer Support

🗓️ January 14th, 2025

Healthcare Customer Service

Edtech.com's Summary

New York University is hiring a Customer Service Representative-2. This position involves providing front-line customer service at the College of Dentistry, assisting patients and visitors, answering phones, and handling general inquiries.

Highlights

Provide information and assist with way-finding for patients and visitors.
Answer telephones, screen calls, and take messages.
Possess excellent customer service skills and the ability to prioritize in a fast-paced environment.
Operate basic office equipment and proficiency with basic word processing applications.
Requires a high school diploma and 6 months of office experience in customer service.
Preferred: 1 year of experience working in a healthcare setting.
Compensation is USD $34.215 per hour as per bargaining unit contracts.
The role is fully onsite, based in New York.
NYU is committed to sustainability and aims to be carbon neutral by 2040.

Customer Service Representative-2 Full Description

Position Summary:

Responsible for providing front line customer service for the College of Dentistry to all patients, visitors, students, faculty administrators and staff. Provide patients and visitors with information and assist with way-finding. Answer telephones, screen calls and take messages. Respond to routine inquiries and provide information regarding clinic hours, appointments, general clinic policies and procedures, patient care center locations, programs, events and consult with supervisors or others as needed, on more complex issues.

Qualifications:

Required Education:

High School diploma or equivalent combination.

Preferred Education:

N/A

Required Experience:

6 months of office experience providing customer service.

Preferred Experience:

1 year experience working in healthcare setting

Required Skills, Knowledge and Abilities:

Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to operate basic office equipment (personal computer, photocopy/fax machine). Proficiency with basic word processing applications.

Preferred Skills, Knowledge and Abilities:

N/A

Additional Information: In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $34.215. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

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