Edtech.com's Summary

Time4Learning.com is hiring a Customer Service Representative. This role involves providing support to product users via phone, email, chat, and social media, addressing inquiries related to billing, technical support, and homeschooling. Representatives actively communicate with customers to resolve concerns, maintain records of interactions, and ensure customer satisfaction with a positive and professional attitude.

Highlights

Communicate with customers through various channels including phone, email, chat, and social media.
Respond promptly to customer inquiries on topics such as billing and technical support.
Proficient knowledge of Microsoft Office, Google Drive, and Outlook required.
Minimum of 2 years of customer service experience required; call center and remote experience beneficial.
Available to work occasional Saturdays and extra hours during peak seasons.
Must maintain a positive, empathetic, and professional attitude.
Internet speed requirement of at least 7Mbps; testing conducted.
Minimum of 1 year of homeschooling experience is a plus.

Customer Service Representative Full Description

Customer Service Representative

Job Overview:

The Customer Service Representative is responsible for providing support to Time4Learning.com product users via phone, email, Instant Message chat, and social media networks. All Customer Service Representatives are trained to answer any type of question including but not limited to billing, technical support, homeschooling, product-related questions, etc.

Job Responsibilities:

Communicate with customers through various channels including phone, email, chat, and social media
Respond promptly to all customer inquiries (billing, technical support, homeschooling, and product-related questions)
Identify patterns and suggest remedies that will achieve customer satisfaction
Keep records of customer interactions, comments, and complaints
Satisfy customer concerns: provide appropriate solutions or alternatives within the limits; follow up to ensure resolution
Use techniques that will leave an impeccable first impression
Maintain a positive, empathetic, and professional attitude toward customers and team members at all times
Must be available to work occasional Saturdays and compulsory extra hours/overtime during peak seasons (August, September and January/February).

Job Requirements:

Minimum of 2 years of customer service & retention experience (call center and remote experience a plus)
Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, and the internet
Excellent verbal & written skills
Ability to multi-task in a fast-paced environment
Minimum of 1 year of Homeschool experience a plus
Required internet speed of at least 7Mbps. A speed test will be conducted.

To learn more about our organization and the exciting work we do, visit www.time4learning.com.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

Original Job Description

Customer Service Representative

Job Overview:

Job Responsibilities:

Communicate with customers through various channels including phone, email, chat, and social media
Respond promptly to all customer inquiries (billing, technical support, homeschooling, and product-related questions)
Identify patterns and suggest remedies that will achieve customer satisfaction
Keep records of customer interactions, comments, and complaints
Satisfy customer concerns: provide appropriate solutions or alternatives within the limits; follow up to ensure resolution
Use techniques that will leave an impeccable first impression
Maintain a positive, empathetic, and professional attitude toward customers and team members at all times
Must be available to work occasional Saturdays and compulsory extra hours/overtime during peak seasons (August, September and January/February).

Job Requirements:

Minimum of 2 years of customer service & retention experience (call center and remote experience a plus)
Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, and the internet
Excellent verbal & written skills
Ability to multi-task in a fast-paced environment
Minimum of 1 year of Homeschool experience a plus
Required internet speed of at least 7Mbps. A speed test will be conducted.

To learn more about our organization and the exciting work we do, visit www.time4learning.com.

An Equal Opportunity Employer

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