Colibri Group is hiring a Customer Service Representative II. The role requires delivering superior customer service to internal and external clients, exceeding their expectations while handling inquiries and providing technical support in a fast-paced environment. The ideal candidate will demonstrate enthusiasm, patience, problem-solving skills, and strive to improve customer relations with every interaction.
Highlights
Handle customer inquiries via phone, chat, and email
Provide moderately complex technical support and troubleshooting
Renew existing services and assist with new service inquiries
3-5 years of customer service and technical support experience required
Call center experience preferred
Familiarity with healthcare customer care concepts desired
Compensation: $20 - $22 an hour
Strong communication and multi-tasking skills needed
Full-Time role
Customer Service Representative II Full Description
Position Overview
The role of the Customer Service Representative II provides a superior level of customer service to all of our external as well as internal customers. This is a position for an upbeat person who is highly motivated, service driven and goal oriented, who will strive to meet and exceed customer’s expectations each and every time. She/He will be enthusiastic, patient and have excellent problem solving and follow through skills while working in a fast-paced environment. Must strive to improve customer relations with each and every interaction with our end user.
What You'll Do
Handle customer phone calls regarding their services in the upmost professional manner
Support customers through online chat
Respond to customer inquiries through support emails
Provides moderately complex technical support to clients
Provides a variety of complicated tasks
Provide Webinar support for Live Continued Education courses
Responsible for renewing existing customers services as well as new services
Take part in detailed special projects as assigned by management
Provides moderately complex troubleshooting
Able to resolve issues with highly escalated customers in a professional manner
Resolving the customers concerns during the first interaction.
What You'll Need to Succeed
Posses a strong understanding of the organizations products and services
Provides a superior level of customer service to all of our external as well as internal customers
Must have 3-5 years customer service experience
Should have 3-5 years of moderately complex technical support experience
Call center experience preferred
Familiarity with customer care concepts within the healthcare industry is desired
Superb phone etiquette and customer service skills
Very strong oral and written communication skills
Ability to troubleshoot and resolve customer issues
Ability to work under minimal supervision
Detail oriented
Must be a fast learner capable of learning and understanding TRC products and services
Possess strong multi-tasking skills
Ability to adhere to scheduling requirements.
Ability to be flexible with responsibilities and work schedules
