Edtech.com's Summary

Anthology is hiring a Customer Success Manager. This role involves engaging strategically with customers to understand their goals, drive product adoption, and identify growth opportunities while working collaboratively across Anthology teams to ensure a seamless customer experience. The Customer Success Manager must excel at building relationships and fostering long-term partnerships while managing key customer interactions and strategic activities.

Highlights

Develop and execute strategic account engagement plans.
Drive adoption and identify growth opportunities across the Anthology portfolio.
Collaborate cross-functionally to align customer objectives with Anthology's solutions.
Engage with customers to deliver insights, promote best practices, and enhance customer experiences.
Monitor customer health and manage risks using Planhat.
5–8 years of experience in customer success, account management, or sales role required.
Strong communication and relationship management skills essential.
Experience with CRM and CSP tools like Salesforce required.
Compensation ranges from $63,000 to $90,000 per year depending on experience.
Understanding of SaaS systems and customer lifecycle management advised.

Customer Success Manager Full Description

Customer Success Manager

Job Req: 4667
Community: Customer Success
Location: United States
Remote Type: Remote

Customer Success Manager

Remote - United States

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

The Customer Success Management team ensures that customers realize maximum value throughout their Anthology journey. The role of the Customer Success Manager is to engage strategically with customers to understand their goals, drive product adoption, identify growth opportunities, and foster long-term partnerships. This role works collaboratively across Anthology teams to ensure a seamless customer experience and to support strategic initiatives that lead to expansion and retention. The ideal candidate embraces a customer-first mindset, excels at building relationships and executive-level trust, and thrives in driving business outcomes across all phases of the customer lifecycle.

As a Customer Success Manager, you will routinely exercise discretion

Primary responsibilities will include:

Developing and executing strategic account engagement plans to ensure customer business objectives are met and value is maximized
Serving as a trusted advisor to customers, driving adoption and identifying opportunities for growth across the Anthology portfolio
Collaborating cross-functionally to align customer objectives with Anthology's solutions and product roadmap
Consistently engaging with customers to deliver proactive insights, promote best practices, and enhance customer experience
Partnering closely with Sales to identify and nurture expansion opportunities, supporting account growth and retention strategies
Providing strategic guidance and creative recommendations to help customers solve challenges and achieve success milestones
Monitoring customer health, managing risks, and advocating internally for customer needs to drive continuous improvement and innovation
Managing and documenting all key customer interactions, account plans, and strategic activities in our customer success platform, Planhat
Participating in customer programs such as the Anthology Community, user events, and conferences to strengthen customer engagement
Maintaining a high level of expertise across Anthology solutions to deliver value-driven conversations and recommendations
This job will require occasional travel

The Candidate:

Required skills/qualifications:

5–8 years of experience in a customer success, account management, or sales role
Bachelor’s degree
Strong track record of customer engagement, relationship management, and driving business outcomes
Excellent oral and written communication skills, with the ability to present to diverse audiences
Highly motivated and able to work independently in a dynamic environment
Strong problem-solving, critical thinking, and strategic planning skills
High degree of emotional intelligence and empathy
Ability to manage multiple priorities and deadlines effectively
Experience with CRM and CSP tools like Salesforce and Planhat
Proven ability to collaborate with global, cross-functional teams
Detail-oriented with strong organizational skills
Deep understanding of SaaS systems and customer lifecycle management
Fluency in written and spoken English

Preferred skills/qualifications:

Experience managing or supporting customer growth initiatives such as upsell, cross-sell, or renewals
Experience working in a SaaS company, particularly in a customer-facing or commercially-driven role
Experience in Higher Education working with LMS, CRM, ERP, and/or SIS systems
Advanced Degree

Pay range is $63,000 - $90,000/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Original Job Description

Customer Success Manager

Job Req: 4667
Community: Customer Success
Location: United States
Remote Type: Remote

Customer Success Manager

Remote - United States

The Opportunity:

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Primary responsibilities will include:

Developing and executing strategic account engagement plans to ensure customer business objectives are met and value is maximized
Serving as a trusted advisor to customers, driving adoption and identifying opportunities for growth across the Anthology portfolio
Collaborating cross-functionally to align customer objectives with Anthology's solutions and product roadmap
Consistently engaging with customers to deliver proactive insights, promote best practices, and enhance customer experience
Partnering closely with Sales to identify and nurture expansion opportunities, supporting account growth and retention strategies
Providing strategic guidance and creative recommendations to help customers solve challenges and achieve success milestones
Monitoring customer health, managing risks, and advocating internally for customer needs to drive continuous improvement and innovation
Managing and documenting all key customer interactions, account plans, and strategic activities in our customer success platform, Planhat
Participating in customer programs such as the Anthology Community, user events, and conferences to strengthen customer engagement
Maintaining a high level of expertise across Anthology solutions to deliver value-driven conversations and recommendations
This job will require occasional travel

The Candidate:

Required skills/qualifications:

5–8 years of experience in a customer success, account management, or sales role
Bachelor’s degree
Strong track record of customer engagement, relationship management, and driving business outcomes
Excellent oral and written communication skills, with the ability to present to diverse audiences
Highly motivated and able to work independently in a dynamic environment
Strong problem-solving, critical thinking, and strategic planning skills
High degree of emotional intelligence and empathy
Ability to manage multiple priorities and deadlines effectively
Experience with CRM and CSP tools like Salesforce and Planhat
Proven ability to collaborate with global, cross-functional teams
Detail-oriented with strong organizational skills
Deep understanding of SaaS systems and customer lifecycle management
Fluency in written and spoken English

Preferred skills/qualifications:

Experience managing or supporting customer growth initiatives such as upsell, cross-sell, or renewals
Experience working in a SaaS company, particularly in a customer-facing or commercially-driven role
Experience in Higher Education working with LMS, CRM, ERP, and/or SIS systems
Advanced Degree

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