SchooLinks
Customer Success Manager, SMB / Scale Team
🇺🇸 Remote - US
🕑 Full-Time
💰 TBD
💻 Customer Success
🗓️ January 30th, 2025
Gainsight
SaaS
Salesforce
Edtech.com's Summary
SchooLinks is hiring a Customer Success Manager, SMB / Scale Team. This role involves supporting smaller school districts with strategic data-driven management, onboarding, and relationship-building with district executives. The position requires collaboration to achieve usage and renewal targets, as well as providing critical feedback to the Product Team.
Highlights
Highlights
- Manage onboarding, usage, and renewal targets for districts.
- Use CRM tools like SalesForce and Gainsight.
- Compensation includes 100% healthcare coverage and a 401K with matching.
- 3+ years of professional experience and experience in SaaS customer success required.
- Project management and interpersonal skills are essential.
- Technical skills in Google Suite and Apple/Mac required.
- Ability to work remotely and travel up to 10% of the time.
- Benefits include dental & vision, parental leave, and gym membership.
Customer Success Manager, SMB / Scale Team Full Description
The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization.
Your Responsibilities will include...
- Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
- Onboard new districts by leading their project kickoff, data integration, and training sessions.
- Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
- Build and maintain director and executive level relationships at each of your districts.
- Facilitate renewal process (quote, verbal approval, signature) for your districts.
- Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
- Continuously define, document problems and challenges faced by our districts.
- Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.
Requirements
- 3+ Years Professional Experience
- 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)
- Strong ability to multi-task and manage a large book of business
- Experience or Ability to work in a remote environment.
- Strong interpersonal skills
- Project management skills (understand task dependencies/sequence and manage of tasks)
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
- Ability to close renewal and multi-thread to discover expansion opportunities.
- Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
- Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events.
Benefits
- 100% health care coverage
- 401K with matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
- Unlimited snacks, coffee, tea (in-house only)
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
