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edtech.com
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Read Theory

Customer Support Representative

🇺🇸 Remote - NC

🕑 Part-Time

💰 TBD

💻 Customer Support

🗓️ January 17th, 2025

Edtech.com's Summary

ReadTheory is hiring a Customer Support Representative. This role involves resolving customer inquiries, maintaining a positive company image, and helping to shape customer support practices, all while working remotely in a growing educational platform. The job requires strong interpersonal skills, fluency in English, and technological proficiency, with a preference for candidates with previous teaching experience.

Highlights
  • Listen and resolve customers' concerns and questions.
  • Promote the product and recommend features to meet customer needs.
  • Suggest features based on customer interactions.
  • Requires 2+ years of experience in customer support or as an educator.
  • Flawless English and high proficiency in technology needed.
  • Work 25 hours/week during EDT weekday mornings.
  • Remote position, preferred location in North Carolina or Tennessee.

Customer Support Representative Full Description

Why is this a great position?
ReadTheory has a truly unique story. We grew from 0 to one million active monthly users, with absolutely no marketing – one teacher telling another, telling another! Our customer support team is integral to our mission, ensuring that our educators have the best possible experience with our platform. As part of a growing team, you would have the opportunity to shape the future of customer support at ReadTheory and make a meaningful impact on education and literacy.

Whom are we looking for?
The ideal candidate for this customer support role is someone with strong interpersonal skills and excellent verbal communication abilities. They should be personable, attentive, responsible, and able to follow through with tasks. We are looking for someone with perfect English and high technological proficiency (as we work in an online environment using common software). Previous experience as an educator is preferred.

Responsibilities
-Listen to customers’ concerns, issues, and questions.
-Resolve customers’ concerns and answer their questions to the best of your ability.
-Maintain a positive attitude and problem-solve.
-Promote the product and the company positively to attract customers and address any concerns or questions.
-Recommend possible features to meet the customers’ needs.
-If necessary, refer issues and questions to managers.
-Based on interactions, suggest features and improvements.

Qualifications
-2+ years of experience in customer support or former educator
-Flawless English
-High proficiency in technology
-Previous experience as an educator (advantage)

Good to Know
-Able to work 25 hours/week (EDT Weekday Mornings)
-Fully remote role, located in North Carolina or Tennessee (preferred) or U.S.A

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