Desktop Support Technician

🇺🇸 Natick, MA

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ February 24th, 2025

Unix

Edtech.com's Summary

MathWorks is hiring a Desktop Support Technician. The technician will handle daily computing needs by providing support through phone, email, and Intranet, and perform problem determination at user workstations. The role involves installing, configuring, and troubleshooting computing systems, supporting various meetings and events, managing conference room systems, and resolving help tickets in a timely manner.

Highlights

Install, configure, and troubleshoot computer systems and applications.
Support online, on-premise, and off-site meetings and events.
Set up and manage conference room AV equipment and digital signage.
Resolve help tickets and adhere to service-level agreements.
Proficiency with Operating Systems and desktop software, especially Microsoft.
Knowledge of networking principles and protocols.
Requires a bachelor's degree and 1 year of professional experience.
Experience with networked PC equipment and customer satisfaction focus.

Desktop Support Technician Full Description

Desktop Support Technician

Location: US-MA-Natick
Department: Information Technology

Job Summary

The Desktop Support Technician will perform all aspects of support related to the daily computing needs of MathWorks staff. He/she will provide support via phone, e-mail and Intranet as well as perform problem determination at the user's workstation.

Responsibilities

Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
Support online, on-premise, and off-site meetings and events
Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.
Collaborate with team members and with other IT groups to resolve complex issues
Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks

Minimum Qualifications

A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.

Additional Qualifications

BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
2-3 years of IT support, including experience with networked PC equipment
Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
Knowledge of networking principles, topology, and protocols
Customer focus and dedication to customer satisfaction
UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.

Original Job Description

Desktop Support Technician

Location: US-MA-Natick
Department: Information Technology

Job Summary

Responsibilities

Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
Support online, on-premise, and off-site meetings and events
Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.
Collaborate with team members and with other IT groups to resolve complex issues
Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks

Minimum Qualifications

A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.

Additional Qualifications

BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
2-3 years of IT support, including experience with networked PC equipment
Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
Knowledge of networking principles, topology, and protocols
Customer focus and dedication to customer satisfaction
UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.