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UMass Chan Medical School

Director, Academic Technology

🇺🇸 Worcester, Massachusetts 🕑 Full-Time 💰 $155K - $175K 💻 Information Technology 🗓️ October 30th, 2026

Edtech.com's Summary

UMass Chan Medical School is hiring a Director, Academic Technology to lead the planning, resourcing, and implementation of the institutional software that supports academic operations at the medical school. Reporting to the Associate Chief Information Officer, the director manages the academic development team behind the Student Information Systems and their integrations, and serves as a subject matter expert and consultant to students, faculty, and staff. The work includes setting technology goals for the academic community and guiding the school's three graduate schools and academic offices through process improvement.

Highlights
  • Set goals for academic technology at the medical school and build adoption of those goals across students, faculty, and staff.
  • Manage and lead the academic development team that supports Student Information Systems and their integrations, ensuring effective delivery.
  • Lead the evolution, installation, configuration, and customization of academic infrastructure, and ensure the right academic systems are available to the campus community.
  • Run the Academic Technology governance process for managing academic requests, and develop a sustainable support model for academic initiatives campus-wide and for individual departments' local environments.
  • Consult with students and faculty on academic tools and local support environments, and provide technical resources for quality assurance, debugging, and software architecture across the three graduate schools and academic offices.
  • Promote collaboration tools for the academic mission across the five UMass campuses, and run technology education programs, workshops, and conferences.
  • Develop sustainable budget models for academic initiatives, and ensure department-based academic IT systems meet university, state, and federal requirements for data sharing, integrity, security, and business continuity.
  • Bachelor's degree in Information Systems Management, Computer Science, or a related major, with 5 years of management or supervisory experience in a large IT organization, including at least 4 years in academic or research IT and 3 years in an academic medical center.
  • Preferred: a Master's degree in computer engineering, computer science, or an MBA, experience managing development teams, and in-depth knowledge of PeopleSoft Campus Solutions.
  • Pay range of $155,000 to $175,000 per year for a full-time, exempt position.

Director, Academic Technology Full Description

Overview: 
POSITION SUMMARY:  
Under the general direction of the Associate Chief Information Officer or designee, the Director of Academic Technology is responsible for the strategic planning, resourcing, programming and implementation of institutional software for supporting academic operations at the University of Massachusetts Medical School. This includes designing, developing and implementing and supporting various technological solutions to enable academic operations and continuous process improvement.   In addition, he/she will serve as SME, and consultant to the Medical School students, faculty and staff.  He/she will perform diverse and complex duties in a manner consistent with a dynamic and active academic education and research community.        Responsibilities: 
ESSENTIAL FUNCTIONS:
 
Management Process                                                          
  • Develop goals around Academic Technology at the Medical School.  Socialize and gain adoption of those goals across the various constituents
  • Promote the collaboration tools for the academic mission across the five UMass campuses through education and community building.                                          
  • Ensure that the appropriate academic systems are available for students, faculty and staff at UMMS                             
  • Lead the evolution, installation, maintenance, configuration, and customization of the academic infrastructure and facilitate the strategic needs of the academic community                                          
  • Develop recommendations for creating a collaborative environment for end user services, infrastructure access and the evaluation of new technologies/products      
  • Manage and lead the academic development team supporting Student Information Systems and integrations, ensuring effective team management and delivery.                          
 
Coaching
  • Facilitate accommodations and solutions for the academic community related to IT services and infrastructure utilization that are outside of standard School practices                                
  • Lead the Academic Technology governance process for managing the delivery of academic based requests                 
  • Develop the model for providing the sustainable support required for academic initiatives at a campus-wide level, as well as the ability to support the individual departments in the administration and support of their local environments       
  • Coordinate and provide resource to activities in support of UMMS' three graduate schools and academic offices       
  • Assist  or lead in the coordination of optimizing academic processes and automating academic systems [identification, build and acquisition                         
 
Consulting
  • Provide  consultation to UMass students and faculty in the utilization of local support environments and academic tools for education
  • Provide  technical resource for quality assurance, debugging/tuning and in the software development architectures for the three UMMS schools and academic offices
                               
Compliance
  • Conduct and manage technology education programs, workshops and conferences
  • Develop and manage sustainable budget models for academic initiatives              
  • Coordinate support services and models for current and future services                                 
  • Encourage that department based academic IT systems meet all university, state and federal requirements for data sharing, integrity, security and business continuity                                    
Qualifications:
REQUIRED QUALIFICATIONS:
  • Bachelor's Level Degree in Information Systems Management or Computer Science related majors
  • 5 years of management/supervisory experience in large IT organization with at least 4 in the field of academic/research IT and 3 years in an Academic Medical Center
  • Demonstrated strategic thinking abilities and an enterprise-wide perspective, effective negotiator and consensus builder in an academic setting and will have a collaborative leadership style with excellent interpersonal, written and oral communication skills
  • Strong project management skills
  • Excellent written and verbal communication skills with technical and non-technical users
  • Strong interpersonal and consensus-building skills
  • Ability to lead, manage, and deal with ambiguity in a dynamic and growing research community  
Additional Information:
PREFERRED QUALIFICATIONS:
  • Master's Level Degree or equivalent                                              
  • Master’s in Computers Engineering or Computer Science, MBA or equivalent degree(s), with proven experience in providing solutions in a academic environment
  • Demonstrate data proficiency and prior experience managing development teams
  • In-depth understanding of PeopleSoft Campus Solutions