Ellucian
Director, Application Services
🇺🇸 Belmont, NC
🕑 Full-Time
💰 TBD
💻 Project Management
🗓️ February 8th, 2025
Canvas
CRM
LMS
Edtech.com's Summary
Ellucian is hiring a Director of Application Services. The director will manage, support, and optimize various enterprise systems such as Ellucian PowerCampus, Colleague ERP, Salesforce CRM, and others, for higher education institutions. The role involves providing leadership, ensuring data quality, conducting deep data analysis, and liaising with campus leadership while meeting quality and quantity standards.
Highlights
- Managing and optimizing enterprise systems like PowerCampus and Colleague ERP.
- Integrating ERP systems with third-party tools.
- Knowledge of MS SQL programming, SQL Server, and reporting tools (SSRS, Power BI).
- Experience with Salesforce, Financial Edge, Raiser’s Edge, and CANVAS LMS.
- Comprehensive health coverage, 401k match, and flexible time off.
- Benefits include professional development opportunities and education assistance.
- Leadership, project management, and excellent interpersonal skills are essential.
- Support for wellness through programs like Headspace and Wellbeats.
Director, Application Services Full Description
Director, Application Services
100 Belmont Mt Holly Rd, Belmont, North Carolina, US, 28012
Services
About Ellucia
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
The Director of Application Services main objective is to drive customer success by managing, supporting and providing ongoing evolution and optimization of all Enterprise systems (technical and functional) at the college / university. Enterprise systems include, but not limited to, Ellucian PowerCampus and Colleague ERP, TargetX/Salesforce CRM, Canvas LMS, Financial Edge, Raisers Edge, etc. This is a highly technical position, and the ideal candidate must have the technical depth and be able to work independently, provide leadership and support, including meeting regularly with campus leadership to discuss progress of work, resolve problems, and ensure that standards for quality and quantity of work are met.
Where you will make an impact
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
The Director of Application Services main objective is to drive customer success by managing, supporting and providing ongoing evolution and optimization of all Enterprise systems (technical and functional) at the college / university. Enterprise systems include, but not limited to, Ellucian PowerCampus and Colleague ERP, TargetX/Salesforce CRM, Canvas LMS, Financial Edge, Raisers Edge, etc. This is a highly technical position, and the ideal candidate must have the technical depth and be able to work independently, provide leadership and support, including meeting regularly with campus leadership to discuss progress of work, resolve problems, and ensure that standards for quality and quantity of work are met.
Where you will make an impact
- Managing and optimizing PowerCampus and/or Colleague ERP and associated administrative systems.
- Managing integration between PowerCampus and third-party systems.
- Managing migration from on-premises to Colleague SaaS.
- Ensuring and managing data quality, integrity and accuracy across systems.
- Creating report dashboards and reports for campus leadership and departmental use.
- Providing deep data analysis and business intelligence to support institution’s strategic goals.
- Working collaboratively with other campus stakeholders to meet data reporting needs.
- Providing change management, communication planning, testing procedures, and programming documentation of all administrative systems.
- Providing client liaison and technical support for PowerCampus and other administrative applications including system configuration and usage guidance to the administrative user community.
- Supporting departmental staff and administration with the identification, evaluation, selection, support and maintenance of systems solutions.
- Providing systems analysis, problem solving support, and necessary programming support to provide efficient and effective use of administrative information systems in support of Client’s goals and objectives.
- Meeting with users and staff to determine the impact of proposed changes in hardware or software for users.
- Assisting with the evaluation of third-party software and hardware to determine usefulness and compatibility with existing technology.
- Evaluating proposed information technology projects to assess adequacy of existing hardware and recommend purchase of new equipment and software as required.
- Acting as a strong leader providing good customer relationship skills and presence in managing the client’s ongoing evolution of its modernization efforts.
- Effectively managing projects and resources using strong project management skills to articulate project demands, recommend priorities to support groups and committees, and provide frequent project updates while adhering to established timeline.
What you will bring
- Demonstrable expertise and experience with MS SQL programming and SQL Server administration.
- Demonstrable expertise and experience with reporting tools such as SSRS, Power BI, Data Driven Subscription, etc.
- Demonstrable expertise and experience with data modeling, analysis, business intelligence.
- Experience with Salesforce/TargetX; Experience with ERP integration is highly desirable.
- Experience with Financial Edge, Raiser’s Edge, CBORD and CASHNET Payment Gateway.
- Experience with CANVAS LMS.
- Experience with managing Web Services with REST, JSON, etc.
- Experience with React JS library is a plus.
- Working knowledge of IIS.
- Experience working with various college departments in collaborative and supportive ways.
- Excellent interpersonal communication skills.
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-PK1
#LI-onsite
At Ellucian, we believe in the “power of together.” We embrace an inclusive, diverse, and equitable workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities for job applicants and for our employees, and we are committed to providing a process and an environment that is free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), and other legally protected classifications. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. To enable employees to perform essential functions of their positions and to offer applicants a meaningful opportunity to be considered for positions, we also provide reasonable accommodations to qualified employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, the information in this posting will be supplemented accordingly. Additionally, we are aware of fake applicant schemes and have rigorous internal processes in place to mitigate such risk and inform proper authorities of any such instances that arise.
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