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Carnegie
Director, Client Success
Edtech.com's Summary
Carnegie is hiring a Director, Client Success. This role drives revenue growth by managing and expanding a portfolio of partner institutions, building trust with senior leaders, and leading sales opportunities from initiation to close. The Director uses data-driven strategies to build pipeline, execute deals, and forecast reliably while developing long-term account plans.
Highlights
- Own portfolio of partner institutions focused on retention, expansion, and growth
- Develop and execute account strategies aligned with institutional goals
- Build pipeline through research-based outreach and market insights
- Lead sales process from discovery to proposal delivery
- Manage data accuracy, risk, and provide reliable forecasting
- Bachelor’s degree required
- 5+ years experience in B2B sales, consulting, or higher education marketing/enrollment
- Proven track record of meeting or exceeding revenue targets
- Strong sales skills with experience in new business and account expansion
- Must reside within reasonable driving distance of New England and travel in the territory as needed
- Base salary range of $95,000–$105,000 plus commission
Director, Client Success Full Description
Director, Client Success
Location:
About the Role
The Director, Client Success drives revenue by growing existing partner relationships and opening new ones. You are the main revenue owner for a set of institutions. You build trust with senior leaders, spot opportunities tied to their priorities, and bring solutions that deliver good outcomes. You sell with discipline and use data to guide your choices, balancing new pipeline, deal progress, and long-term account growth.
What You’ll Own
- Revenue & Account Growth
- Own a portfolio of partner institutions, including retention, expansion, and long-term growth
- Build and run account strategies that find opportunities, strengthen executive relationships, and match our solutions to each institution’s goals
- Pipeline & Opportunity Development
- Build pipeline across new and existing accounts with thoughtful, research-based outreach
- Use institutional insights, market signals, and campaign engagement to start conversations and build momentum
- Sales Execution & Deal Leadership
- Lead opportunities from first conversation through close, including discovery, solution design, and moving deals forward
- Work with teams across Carnegie to deliver strong, integrated proposals that fit client needs
- Strategic Account Planning
- Keep a clear view of each account’s landscape, including risks, opportunities, and moments where engagement can speed up results
- Combine outreach, sequencing, and in-person engagement to deepen relationships and expand our impact
- Data-Informed Selling & Forecasting
- Keep pipeline data accurate, manage risk early, and deliver reliable forecasts
- Turn data, intent signals, and marketing engagement into clear priorities and measurable progress
What You Bring
- Bachelor’s degree required
- 5+ years of experience in B2B sales, consulting, or higher education marketing/enrollment
- A track record of meeting or exceeding revenue targets
- Experience building pipeline and expanding existing client relationships
- Strong sales skills, with success in both new business and account expansion
- Ability to earn trust with senior leaders in complex organizations
- A strategic mindset that connects client challenges to practical solutions
- Strong organization, with discipline in pipeline management and forecasting
- Self-directed and accountable, with a steady focus on outcomes
- Clear communication and a collaborative, partnership-minded approach
- This position supports the New England territory, so candidates must reside within a reasonable driving distance of the region and be able to travel throughout the New England area as needed.
Why This Role
Growth at Carnegie depends on strong relationships with our partner institutions. In this role, you will be the person who builds them. You will own the revenue for your portfolio, shape how we grow with each client, and help leaders at those institutions reach their goals. Your work will have a direct, visible effect on Carnegie’s growth.
Compensation
The base salary range for this role is $95,000–$105,000. This role also includes a commission structure as part of total compensation. Your offer will reflect the experience, skills, and qualifications you bring.
About Carnegie
For more than 30 years, Carnegie has been a leader and innovator in higher education marketing and enrollment strategy, offering groundbreaking services in the areas of Research, Strategy, Digital Marketing, Lead Generation, Slate Optimization, Student Search, Website Development, and Creative that generate authentic connections.
Learn more about who we are, what we do, and what we care about.
No phone calls or unscheduled visits to the office, please. Carnegie is an equal-opportunity employer.
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