Western Governors University
Discount and Payment Processor - Senior
🇺🇸 Remote - US
🕑 Full-Time
💰 $55K - $82K
💻 Finance
🗓️ February 21st, 2025
FERPA
Salesforce
Edtech.com's Summary
WGU is hiring a Discount and Payment Processor - Senior. This role involves managing student discount processes and payment processing, ensuring compliance with regulations, and supporting student success goals. The responsibilities include handling accounts receivable, discount partnerships, and acting as a liaison between various stakeholders to ensure efficient payment processing.
Highlights
- Track and process student discounts and payments, including military and third-party payments.
- Provide customer service related to billing and accounts receivable inquiries.
- Utilize MS Office, Excel, Banner, and Salesforce for various tasks.
- Monitor team performance and maintain communication channels.
- Compensation range: $54,800.00 - $82,200.00 annually.
- Bachelor's Degree in Accounting or related field required.
- 5 years of financial aid or student account experience necessary.
- Benefits include healthcare, retirement plan, tuition discounts, and flexible leave.
- Master's degree and experience with Banner preferred.
Discount and Payment Processor - Senior Full Description
Discount and Payment Processor - Senior
United States - Remote
Full time
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Pay Range: $54,800.00 - $82,200.00
Pay Range: $54,800.00 - $82,200.00
Job Description
What You'll Do:
The Discount and Payment Processor-Senior is responsible for assisting in the overall operation of the student discount process and federal and nonfederal aid payment processing. They will ensure compliance with university, state, and federal regulations along with standard accounting procedures. The role supports student retention, graduation, and student satisfaction goals. This position requires timely and accurate review and clearing of student accounts receivable, payment posting, and discount processing using the university wide system applications.
This position works closely with a variety of offices across the institution. They will support new and continuing students who are enrolling at the University. The Senior will work directly with third-party partner sponsors or discount partnership entities on payments received or payments refunded and discount processing for documentation follow up. This role acts as a liaison between students, sponsors, discount partnership entities, and the University to coordinate and receive timely payments and discounts.
This position is tasked with establishing and maintaining a positive and productive work culture.
Main Responsibilities Include:
The Discount and Payment Processor-Senior is responsible for assisting in the overall operation of the student discount process and federal and nonfederal aid payment processing. They will ensure compliance with university, state, and federal regulations along with standard accounting procedures. The role supports student retention, graduation, and student satisfaction goals. This position requires timely and accurate review and clearing of student accounts receivable, payment posting, and discount processing using the university wide system applications.
This position works closely with a variety of offices across the institution. They will support new and continuing students who are enrolling at the University. The Senior will work directly with third-party partner sponsors or discount partnership entities on payments received or payments refunded and discount processing for documentation follow up. This role acts as a liaison between students, sponsors, discount partnership entities, and the University to coordinate and receive timely payments and discounts.
This position is tasked with establishing and maintaining a positive and productive work culture.
Main Responsibilities Include:
- Maintains responsibility for tracking and processing of student discounts and student payments, both federal and nonfederal, including military, veterans, and other third-party payments, while adhering to university deadlines and policies.
- Provides strong customer service for all university constituents related to billing and accounts receivable questions and troubleshoot issues.
- Manages internal and external communication regarding tuition payments, discount inquiries, and account balances.
- Maintains appropriate and timely communication with students within the Customer Relationship Management system.
- Works closely with various stakeholders on escalated student account issues.
- Maintains responsibility for inbound and outbound calls within the phone system.
- Maintains responsibility for communicating with students, vendors, and other third-party affiliates to reconcile and coordinate the student’s account.
- Maintains various communication queues to ensure optimal turnaround times, while meeting and/or exceeding institutional service level agreements.
- Maintains responsibility for quality assurance review of processes
- Utilizes systems available to solve problems and to resolve discrepancies.
- Assists with the onboarding process for new team hires.
- Serves as point of contact for all escalated questions or troubleshooting.
- Monitors and measures team performance utilizing key performance indicators.
- Creates a communication channel for questions that arise from various stakeholders. Ensures proper monitoring of the questions on these channels and responds in a timely manner.
- Ensures efficiency and accuracy of records.
- Complies with university, state and federal regulations and procedures.
- Performs other job-related duties as assigned.
Knowledge, Skills and Abilities You'll Need to Be Successful:
- Strong understanding of accounting theory, practices, and procedures.
- Highly detailed and deadline oriented
- Strong work ethic and problem-solving skills.
- Excellent written and oral communication skills.
- Strong interpersonal and collaborative skills.
- Excellent analytical, computational, and mathematical knowledge
- Ability to perform record-keeping tasks with a high level of accuracy.
- Proficient working knowledge of Microsoft Office applications.
- High level of integrity and trustworthiness
- Propensity for accuracy and numerical aptitude.
- Ability to work well independently and with others under minimal direction.
- Strong working knowledge of FERPA (Family Educational Rights and Privacy Act) regulations, rules, and procedures.
- Intermediate to advanced knowledge of Excel, Banner, and Salesforce.
What is Required:
Minimum Qualifications:
- Bachelor's Degree in Accounting or related field.
- 5 years of financial aid or student account experience.
- 5 years of experience with excel, general reporting, and analysis.
- Basic working knowledge of general accounting and federal financial aid regulations, rules, and procedures.
- Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
Preferred Qualifications:
- Master's Degree in Accounting or related field.
- Experience with Banner.
- Intermediate to advanced working knowledge of general accounting and federal financial aid regulations, rules, and procedures.
Job Description Disclaimer:
This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
#LI-BS1
#LI-Remote
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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