Edtech.com's Summary

EverTrue is hiring a DX Program Manager. The role involves overseeing Donor Experience Programs across multiple institutions to deliver measurable results. The manager will coach and train a team of Donor Experience Officers, integrate sales methodologies, and act as a strategic advocate for program goals.

Highlights

Overseeing Donor Experience Programs for measurable outcomes.
Coaching and developing a team of donor experience officers.
Leading client and team check-ins to align on progress and best practices.
Integrating sales methodologies to enhance donor engagement.
Required experience with Development CRM platforms like Salesforce or Blackbaud.
Base salary range: $85K - $95K with an additional $10K uncapped sales variable.
At least 2 years of people management experience in fundraising or sales.

DX Program Manager Full Description

Who we are:

EverTrue is the leading advancement software that supports fundraising efforts at educational institutions and non-profit organizations. EverTrue merged with ThankView in October 2021 in an effort led by Rubicon Technology Partners. We are a fun, smart, mission-driven team that is passionate about the work we do!

Our mission is to build relationships, inspire generosity, and improve lives. By connecting institutional data with dynamic insights from various integration partners, we provide education fundraising professionals with everything they need to engage alumni, raise support, and measure success. Today, hundreds of higher-education and K-12 institutions rely on EverTrue to better engage, identify, prioritize, and manage their fundraising prospects.

We are a remote-first, U.S.-based company supporting employees in over 30 states with our team striving to share knowledge, celebrate accomplishments, think creatively, and have fun along the way.

At EverTrue, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job posting. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

EverTrue is an equal opportunity employer and is committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We embrace diversity, equity, and inclusion to enhance employee engagement, client satisfaction, and external partnerships/relationships. We believe that the more inclusive we are, the better we will be together. Diversity is not something we do, it’s who we are.

Who you are:

You have at least 2 years of direct people management experience, specifically overseeing high-velocity fundraising or sales teams.
You bring experience in or knowledge of higher education and/or frontline fundraising in the nonprofit sector.
You have a proven track record of building and managing successful, long-term client relationships.
You are an excellent problem-solver with strong project management skills and the ability to handle objections with professionalism and confidence.
You are self-motivated and bring a positive, team-first attitude to everything you do.
You have experience with or a strong understanding of Development CRM platforms such as Advance, Blackbaud, Salesforce, or EverTrue’s cloud platform.

What you’ll do:

Oversee Donor Experience Programs across multiple institutions, ensuring each one delivers measurable results.
Coach, train, and develop a team of Donor Experience Officers (DXOs), using KPIs and data insights to guide performance and strategy.
Lead regular check-ins with DXOs, client stakeholders, and leadership to align on progress, surface insights, and share best practices.
Continuously refine outreach tactics to increase donor conversion rates and deepen engagement.
Integrate inside-sales methodologies with relationship-building and stewardship strategies to renew and reactivate donors.
Collaborate with other EverTrue Donor Experience Program Managers to share insights, coordinate strategies, and scale what’s working.
Act as a strategic partner and advocate, ensuring both internal teams and client stakeholders are aligned around program goals and outcomes.

Why you’ll love to join our team:

We offer competitive compensation, the base salary range for this role is $85K - $95K, plus an uncapped sales variable of $10K, we also cover 80% of your healthcare premium, we’re a remote first environment with no plans to return to office, and our happiness and well-being perks are valued at $25K.
Take a True Adventure on us, after your first year we’ll give you $2,000 to go on vacation, and enjoy your True Birthday, where you’ll get your birthday off, and EverTrue will donate to a charity of your choice.
Develop yourself with our True Growth perk which allows you a stipend to invest in yourself personally and professionally
When it comes to work life balance, we offer discretionary time off, 12 holidays, 8 sick days, half-day summer Fridays, a recharge week at the end of the year, and monthly Flex Fridays
We want to ensure that you are excited, happy, and find fulfillment in your work.

Original Job Description

Who we are:

We are a remote-first, U.S.-based company supporting employees in over 30 states with our team striving to share knowledge, celebrate accomplishments, think creatively, and have fun along the way.

Who you are:

You have at least 2 years of direct people management experience, specifically overseeing high-velocity fundraising or sales teams.
You bring experience in or knowledge of higher education and/or frontline fundraising in the nonprofit sector.
You have a proven track record of building and managing successful, long-term client relationships.
You are an excellent problem-solver with strong project management skills and the ability to handle objections with professionalism and confidence.
You are self-motivated and bring a positive, team-first attitude to everything you do.
You have experience with or a strong understanding of Development CRM platforms such as Advance, Blackbaud, Salesforce, or EverTrue’s cloud platform.

What you’ll do:

Oversee Donor Experience Programs across multiple institutions, ensuring each one delivers measurable results.
Coach, train, and develop a team of Donor Experience Officers (DXOs), using KPIs and data insights to guide performance and strategy.
Lead regular check-ins with DXOs, client stakeholders, and leadership to align on progress, surface insights, and share best practices.
Continuously refine outreach tactics to increase donor conversion rates and deepen engagement.
Integrate inside-sales methodologies with relationship-building and stewardship strategies to renew and reactivate donors.
Collaborate with other EverTrue Donor Experience Program Managers to share insights, coordinate strategies, and scale what’s working.
Act as a strategic partner and advocate, ensuring both internal teams and client stakeholders are aligned around program goals and outcomes.

Why you’ll love to join our team:

We offer competitive compensation, the base salary range for this role is $85K - $95K, plus an uncapped sales variable of $10K, we also cover 80% of your healthcare premium, we’re a remote first environment with no plans to return to office, and our happiness and well-being perks are valued at $25K.
Take a True Adventure on us, after your first year we’ll give you $2,000 to go on vacation, and enjoy your True Birthday, where you’ll get your birthday off, and EverTrue will donate to a charity of your choice.
Develop yourself with our True Growth perk which allows you a stipend to invest in yourself personally and professionally
When it comes to work life balance, we offer discretionary time off, 12 holidays, 8 sick days, half-day summer Fridays, a recharge week at the end of the year, and monthly Flex Fridays
We want to ensure that you are excited, happy, and find fulfillment in your work.

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DX Program Manager

Edtech.com's Summary

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