E-Learning Support Specialist I

🇺🇸 Hybrid - Indianapolis, IN

🕑 Full-Time

💰 TBD

💻 Other

🗓️ January 22nd, 2025

Blackboard Canvas LMS

Edtech.com's Summary

Orbis Education is hiring an E-Learning Support Specialist I. The role involves managing daily support for the learning management system and exam platforms, resolving tickets, handling course audits, and conducting orientations for faculty and students.

Highlights

Manages daily support for LMS and exam platforms.
Resolves tickets from faculty and students.
Experience with Learning Management Systems like Canvas, Blackboard, and Sakai required.
Uses MS Office Suite, Zoho Ticketing System, Exam Platforms like ChiTester and ExamSoft, SmartSheet, Zoom, and Box.
Bachelor's degree or 1-3 years industry experience required.
Stable income with a good salary.
Offers extensive training and professional development.
Provides outstanding benefits and work perks.

E-Learning Support Specialist I Full Description

E-Learning Support Specialist I

Full time

Join us at Orbis Education and begin a career in helping Nursing students succeed!

The E-Learning Support Specialist I manages the daily support for the partner learning management system and exam platforms. Tasks performed will be based on the needs of the group of accounts to which they are assigned.

Hybrid: In office and remote work

Site Address: 301 Pennsylvania Parkway, Suite 400 Indianapolis, IN 46280

What you will do:

Resolve and respond to tickets submitted by faculty and students.
Prepare, maintain, and troubleshoot issues for exams.
Prepare, maintain, and troubleshoot issues for courses within the LMS.
Complete course audits.
Attend and conduct student and faculty orientations, including office hours for online orientations.
Other duties as assigned.

What you will have:

Bachelor’s degree or equivalent industry experience of 1-3 years
Comfort in a support role with high attention to detail
Technologically independent and able to work as part of a virtual team
Strong organization and communication skills
Experience with Learning Management Systems (LMS)
Must successfully pass a background check.
Equipment used- MS Office Suite, Zoho Ticketing System, Learning Management Systems, such as Canvas, Blackboard, and Sakai. Exam Platforms, such as ChiTester and ExamSoft, SmartSheet, Zoom, Box

What we’ll offer in return:

A career where your work genuinely makes a difference
A stable income with a good salary
Extensive training with team and management support
Structured professional development plans and opportunities
Outstanding benefits and work perks
Collaborative and supportive team environment. ...and more!

Original Job Description