Edtech.com's Summary

Bright Horizons EdAssist is hiring an Employee Services Coordinator. The coordinator processes documentation, audits education assistance verification documents, and responds to participant questions via online ticketing and live chat. This part-time remote role requires availability during standard business hours and adaptability during peak seasons.

Highlights

Main responsibilities include processing documentation, auditing verification documents, and providing customer support through live chat and online systems.
Requires proficiency in computer usage, interpersonal communication, and the ability to handle multiple inquiries simultaneously.
The hourly compensation is $18 per hour.
Bachelor's degree preferred; two years of customer service experience and auditing background advantageous.
Benefits include medical, dental, vision insurance, 401(k) retirement plan, and life insurance.
Ability to work independently from a remote, quiet home office is essential.
Position requires availability for live chat three days a week and flexibility to work up to 40 hours during peak periods.

Employee Services Coordinator Full Description

Employee Services Coordinator - Remote (PT)

Location
Newton, Massachusetts, United States of America, 02459

Category
Corporate

Job Type
Part time

Bright Horizons EdAssist is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees’ career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.

Reporting to the Employee Services Supervisor, the Employee Services Coordinator is primarily responsible for processing documentation and applying savings (when applicable) while auditing education assistance verification documents and responding to participant questions through online ticketing and live chat.

The Employee Services Coordinator opening is part-time (around 20 hours a week) and requires that you have availability to work during standard business hours, Monday through Friday. In addition, you must have the flexibility to work up to 40-hours/week during peak season (January, May, and August).

This is a Remote position available in the United States. This position has a requirement of 2 hours of Live Chat three days a week. Live Chat is open on loan team from 7am-3pm CST Monday - Friday, and set schedule will be determined by Supervisor.

Responsibilities:

Follow the tuition policy of all our corporate clients
Act as an independent reviewer to ensure policy compliance
Proof grade reports and tuition and student loan receipts against submissions and client requirements
Ensure appropriate tuition discount is applied to invoices prior to submission for payment
Ability to easily navigate an internal Knowledge Base and FAQs in order to reply to customer questions via online ticketing system and live chat. Will need to research account activity and notes, troubleshoot any issues, provide supporting help documentation, and other tasks
Respond quickly and accurately to customer inquiries via live chat to answer questions, solve problems, and troubleshoot - must be available during business hours
Make outbound phone calls to client employees to help navigate the user interface and explain documentation and policy requirements

Qualifications:

Bachelor's degree is preferred
2 years customer service experience, and Auditing Experience is preferred
High level of computer proficiency is essential
Must possess strong interpersonal, as well as verbal and written communication skills
Attention to detail
Proven ability to learn and utilize proprietary software and reporting tools
Ability to work in a fast paced and highly dynamic environment
Ability to multi-task and handle more than one live chat at a time while simultaneously addressing multiple inquiries effectively
Ability to manage multiple clients with relative ease. A self-starter who is highly motivated and organized
Remote position - ability to work independently from a quiet, home office

Compensation:

The hourly rate for this position is between $18 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

Medical, dental, and vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance

Also, new employees in this role receive 1 hour of sick time per 30 hours worked if hired in Washington state, and sick leave as specified by local law if hired in other locations.

Deadline to Apply:

This posting is anticipated to remain open until 3/5/2025.Compensation: $18 / hour

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Original Job Description

Employee Services Coordinator - Remote (PT)

Location
Newton, Massachusetts, United States of America, 02459

Category
Corporate

Job Type
Part time

Responsibilities:

Follow the tuition policy of all our corporate clients
Act as an independent reviewer to ensure policy compliance
Proof grade reports and tuition and student loan receipts against submissions and client requirements
Ensure appropriate tuition discount is applied to invoices prior to submission for payment
Ability to easily navigate an internal Knowledge Base and FAQs in order to reply to customer questions via online ticketing system and live chat. Will need to research account activity and notes, troubleshoot any issues, provide supporting help documentation, and other tasks
Respond quickly and accurately to customer inquiries via live chat to answer questions, solve problems, and troubleshoot - must be available during business hours
Make outbound phone calls to client employees to help navigate the user interface and explain documentation and policy requirements

Qualifications:

Bachelor's degree is preferred
2 years customer service experience, and Auditing Experience is preferred
High level of computer proficiency is essential
Must possess strong interpersonal, as well as verbal and written communication skills
Attention to detail
Proven ability to learn and utilize proprietary software and reporting tools
Ability to work in a fast paced and highly dynamic environment
Ability to multi-task and handle more than one live chat at a time while simultaneously addressing multiple inquiries effectively
Ability to manage multiple clients with relative ease. A self-starter who is highly motivated and organized
Remote position - ability to work independently from a quiet, home office

Compensation:

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

Medical, dental, and vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance

Also, new employees in this role receive 1 hour of sick time per 30 hours worked if hired in Washington state, and sick leave as specified by local law if hired in other locations.

Deadline to Apply:

This posting is anticipated to remain open until 3/5/2025.Compensation: $18 / hour

Life at Bright Horizons:

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Employee Services Coordinator

Edtech.com's Summary

Employee Services Coordinator Full Description

Employee Services Coordinator - Remote (PT)

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