Edtech.com's Summary

RNL is hiring an Engagement Center Manager to oversee digital and traditional outreach at a dedicated Engagement Center. The role involves leading recruitment, training student staff, and collaborating with a client success team to achieve strong results for a university partner.

Highlights

Oversee digital and traditional communication to alumni and other university constituents.
Responsible for hiring, training, and leading a student staff at the Engagement Center.
Manage program reporting, documentation, and budget monitoring.
Develop strategies for outreach using RNL's engagement platform.
Proficient in Microsoft Office and experience with RNL Engage or CAMPUSCALL preferred.
Requires a Bachelor’s degree and experience in team management.
Offers a unique afternoon and evening schedule, requiring some travel for training.
Compensation includes a full-time, salaried management role.
Strong communication, organizational, and supervisory skills are essential.
Experience in higher education fundraising management is highly preferred.

Engagement Center Manager (Fundraising) - Philadelphia, Pennsylvania Full Description

RNL is seeking talent to lead the fundraising efforts of a dedicated Engagement Center in Philadelphia.

The Engagement Center Manager oversees digital and traditional outreach to alumni, parents, and friends of the university, leveraging RNLs engagement platform to deliver personalized outreach to every constituent via text, video, mail, and phone. The Engagement Center Manager leads the recruitment, hiring, and training of a student staff and collaborates daily with a dedicated client success team aimed at delivering strong results for a university partner.

This full-time, salaried management role requires a commitment to a unique work schedule of afternoons and evenings - typically 12:30 pm to 9:30 pm daily.

ESSENTIAL DUTIES/RESPONSIBILITIES: (not limited to)

Keen attention to detail to ensure accuracy in program reporting and documentation
Deliver a strong client experience by engaging daily with our client and RNL team
Leverage Insights to develop and execute a daily strategy for constituent outreach
Monitor and adjust tactics to achieve client goals, both short and long-term
Provide leadership and offer dedication to produce favorable results for a University's fundraising campaign
Maintain positive relationships with clients, subordinates, and senior management
Management of Engagement Center's student staff (Engagement Ambassadors)
Creating and maintaining a strong engagement culture by hiring, leading, and developing a team of Engagement Ambassadors and Supervisors
Coordinate program specific support team efforts
Leverage RNLs engagement platform to deliver personalized outreach to every constituent via text, video, mail, and phone.
Recruiting/Interviewing/Training Engagement Ambassadors and Supervisors
Design and implement techniques to provide encouraging staff motivation & retention
Data analysis and project reporting, including forecasting and projections
Setting, meeting, and exceeding goals, tracking progress and statistical trending
Site specific Human Resources (including new hire training, onboarding documentation, payroll/ hours entry and submissions, disciplinary action forms etc.).
Actively monitoring site specific budget

Qualifications

Preferred:

Experience utilizing RNL Engage or CAMPUSCALL
Experience working with texting platforms
Engagement or Calling Center and/or Annual Fund management experience
Management experience working in a higher education fundraising environment

Required:

Bachelor's degree
Experience leading or managing a team or project; higher education fundraising management preferred.
Strong supervisory and leadership ability demonstrated in past work experience
Demonstrated organizational skills that support successful management of a multi-faceted engagement center and accompanying student staff
Excellent spoken and written communication skills
Ability to create and execute a recruitment / staffing plan to fill and maintain the Engagement Representative role, including using online and print media as well as in-person job events and fairs.
Multi-task oriented, with capabilities to effectively execute multiple managerial duties simultaneously
Must be able to analyze statistics and offer insight into statistical trending of program/project; a comfort with math is needed
Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel)
Ability to thrive in a remote environment with limited oversight.
Dedication to a unique afternoon and evening schedule (Sunday - Thursday, 12:30 pm to 9:30 pm); additional or rotational hours/days may be necessary
Ability and willingness to complete a new hire training program that requires travel (anticipated at 4-8 weeks).
Valid US drivers license, exceptions may be considered for relocation opportunities with accessible, reliable public or private transportation.

RNL is an equal opportunity employer, and we are committed to fostering an inclusive and accessi

Original Job Description

Keen attention to detail to ensure accuracy in program reporting and documentation
Deliver a strong client experience by engaging daily with our client and RNL team
Leverage Insights to develop and execute a daily strategy for constituent outreach
Monitor and adjust tactics to achieve client goals, both short and long-term
Provide leadership and offer dedication to produce favorable results for a University's fundraising campaign
Maintain positive relationships with clients, subordinates, and senior management
Management of Engagement Center's student staff (Engagement Ambassadors)
Creating and maintaining a strong engagement culture by hiring, leading, and developing a team of Engagement Ambassadors and Supervisors
Coordinate program specific support team efforts
Leverage RNLs engagement platform to deliver personalized outreach to every constituent via text, video, mail, and phone.
Recruiting/Interviewing/Training Engagement Ambassadors and Supervisors
Design and implement techniques to provide encouraging staff motivation & retention
Data analysis and project reporting, including forecasting and projections
Setting, meeting, and exceeding goals, tracking progress and statistical trending
Site specific Human Resources (including new hire training, onboarding documentation, payroll/ hours entry and submissions, disciplinary action forms etc.).
Actively monitoring site specific budget

Qualifications

Preferred:

Experience utilizing RNL Engage or CAMPUSCALL
Experience working with texting platforms
Engagement or Calling Center and/or Annual Fund management experience
Management experience working in a higher education fundraising environment

Required:

Bachelor's degree
Experience leading or managing a team or project; higher education fundraising management preferred.
Strong supervisory and leadership ability demonstrated in past work experience
Demonstrated organizational skills that support successful management of a multi-faceted engagement center and accompanying student staff
Excellent spoken and written communication skills
Ability to create and execute a recruitment / staffing plan to fill and maintain the Engagement Representative role, including using online and print media as well as in-person job events and fairs.
Multi-task oriented, with capabilities to effectively execute multiple managerial duties simultaneously
Must be able to analyze statistics and offer insight into statistical trending of program/project; a comfort with math is needed
Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel)
Ability to thrive in a remote environment with limited oversight.
Dedication to a unique afternoon and evening schedule (Sunday - Thursday, 12:30 pm to 9:30 pm); additional or rotational hours/days may be necessary
Ability and willingness to complete a new hire training program that requires travel (anticipated at 4-8 weeks).
Valid US drivers license, exceptions may be considered for relocation opportunities with accessible, reliable public or private transportation.

RNL is an equal opportunity employer, and we are committed to fostering an inclusive and accessi

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Engagement Center Manager (Fundraising) - Philadelphia, Pennsylvania

Edtech.com's Summary

Engagement Center Manager (Fundraising) - Philadelphia, Pennsylvania Full Description

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