Financial Aid Administrator

South University provides a warm, supportive learning environment that will encourage you to join a community of faculty, staff and students eager to play a role in helping you achieve your professional goals, on campus and online.
 
 The South University 125-year story—past, present, and future—is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to students, faculty, staff, alumni and supporters of South University. Whether you have been part of the University family for many years, have recently come our way, or are thinking about joining us, you will find South University to be a place you can call home.
 
 What's next for you is the first priority for us!
 
 Visit www.southuniversity.edu today to learn more about what makes us stand apart as a place where you can make a difference in the lives of students eager to learn and grow.
 
 South University, the right direction for a brighter future.
 
 Benefits:
 *Medical
 *Dental
 *Vision
 FSA/HSA
 Tuition Assistant Program
 Long/Short Term Disability
 Life Insurance
 Employee Assistance Program
 401K Match
 Paid Time Off
 12 Paid Holidays
 * includes domestic partner coverage
 
 
 SUMMARY:
 The University Financial Aid Administrator is a remote University Administration position to assist SU Ground campuses with working financial aid appointments and other campus needs in times of staffing shortages. Under the guidance of the Assistant Vice Chancellor of Financial Aid (AVCFA), this position will assist with the development and implementation of training initiatives within the Student Financial Services Department and will assist with delivering new hire training and transitioning newly hired Financial Aid Advisors (FAA’s).
 
 Incumbent must assure that the South University philosophy/ culture is considered in carrying out the duties and responsibilities of this position: quality services to students; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment which is conducive to innovation, positive thinking and expansion.
 
 KEY JOB ELEMENTS:
 1. Specialize in and assist with the packaging of new, continuing, and re-instated CAP program students (Pharmacy, Anesthesia Science, and Physician Assistant), providing a higher customer service (white glove) experience and improve accuracy in packaging. Increase packaging knowledge for all offered ground programs and float between campuses during times of need, completing virtual appointments for new, continuing, and re-entry students. Assists with the campus oversight and monitoring through reports and system reviews.
 2. Under the guidance of the AVCFA, assist with the development of training materials for Financial Aid Advisors and Financial Aid Processors related to the policies and procedures of South University. Assist with the creation of materials (including but not limited to compliance and training materials) and assists with maintaining the Financial Aid SharePoint site. Ensures that the system is compliant overall with all department policies.
 3. Assists with conducting training (in conjunction with the Senior Directors, Directors and Managers) for new employees on all key financial aid categories including: FAFSA, financial aid packaging, document collection, payment plan options, CashNet, BankMobile, financial aid policies/procedures, and compliance. Also shares responsibility for training on all applicable financial aid systems.
 4. Provides feedback and instruction to Directors of Financial Aid and Finance Managers on how well they are implementing their new hire training and how to improve upon providing new hire training with an emphasis on Financial Aid competencies achieved.
 5. Develop reports to measure and monitor metrics to identify opportunities and provide additional follow-up training for new hires and additional staff as necessary.
 6. Work with key Financial Aid Leaders to conduct a training needs analysis, prepare system training and assemble user guides.
 7. Required Travel: Up to 50% as needed.
 8. Training support for online and campuses as needed.
 9. Other duties as assigned.
 
 JOB REQUIREMENTS:
 • Bachelor’s Degree required.
 • Minimum five years working in financial aid.
 • Excellent communication and presentation skills, both verbal and written.
 • Strong interpersonal skills with student and staff populations.
 • Superior organization, prioritization, self-motivation, and computer skills. MS Office Suite.
 • Ability to organize, conduct and evaluate internal training programs and select and create materials and appropriate delivery methods for programs on a variety of topics.
 • Ability to interact effectively as either a leader or as a member of a team and work collaboratively with other departments.
 • Ability to adapt to changing assignments, multiple priorities, multiple tasks, and successfully meet deadlines.
 
 ENVIRONMENT:
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
 
 While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email, video conference, and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess.
 
 
 South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.