Edtech.com's Summary

George Mason University is hiring a Graduate Student and Patriot Connect Specialist. The role is the administrative and operational anchor of the Office of Graduate Studies in the College of Engineering and Computing, answering admissions and current-student questions, supporting the PhD program in Information Technology, and handling office logistics such as travel, purchasing, and events. The specialist also serves as the office’s expert on Patriot Connect, building dashboards and reports and running email and text outreach to students.

Highlights

Respond to students, faculty, staff, and community members by walk-in, online appointment, phone, and email, and serve as the primary contact for the department’s general email account.
Support the Information Technology PhD program by scheduling IT 998/999 sections, distributing course registration numbers, and scheduling final defenses around the Associate Dean’s and program coordinator’s availability.
Enter course schedules and room assignments into CourseLeaf, assign academic advisors to graduate students, and give departments provisional student lists, conferral problems, and missing grades.
Support recruitment and retention by converting non-degree students to degree-seeking status, providing outreach, and staffing events such as admissions events, Degree Celebration, and OIPS Orientation.
Run office operations including work orders, travel arrangements, event planning, a departmental purchase card, and monthly budget reconciliation for supervisor approval.
Serve as subject matter expert and trainer for Patriot Connect, building dashboards and reports and analyzing student operational data for departments and senior leadership.
Email students through Marketing Cloud and send mass text messages through Mogli.
Bachelor’s degree in a related field or an equivalent combination of education and experience, plus customer service or administrative experience and CRM experience.
Preferred qualifications include a master’s degree, generally 2+ years in higher education administration, and experience with Salesforce, Patriot Connect, Patriot Web, or MicroStrategy.
Full-time, 40 hours per week in Fairfax, Virginia, with hybrid eligibility.

Graduate Student and Patriot Connect Specialist Full Description

Department:

Col of Engineering and Computing

Classification:

Education Support Spec 2

Job Type:

Full-Time

Work Schedule:

Full-time (1.0 FTE, 40 hrs/wk)

Location:

Fairfax, VA

Workplace Type:

Hybrid Eligible

Sponsorship Eligibility:

Not eligible for visa sponsorship

Pay Band:

Salary:

Salary commensurate with education and experience

Criminal Background Check:

Yes

About the Department:

The Office of Graduate Studies (GS), within the College of Engineering and Computing (CEC), provides proactive CEC-wide leadership, supervision, guidance, and accountability for graduate affairs. The Office works as the bridge for graduate affairs between department-level responsibilities, and university-level responsibilities with regard to:

Graduate student recruitment and admissions;
Graduate student advising, oversight, and conflict resolution; and
Academic policy and program development and management.

The Office oversees graduate students and program liaisons, and interfaces with central university offices such as the Associate Provost for Graduate Affairs Office; Registrar; Central Admissions; and the Office of International Programs and Services.

In addition, the Office administers and oversees CEC’s distinctive and cross-cutting PhD program in Information Technology (INFT).

About the Position:

The Graduate Student and Patriot Connect Specialist will serve as a versatile administrative and operational anchor for the office, supporting students and staff through comprehensive customer service, communication, and system management. The role oversees day-to-day operations by managing data and reporting tools, facilitating multi-channel student outreach, handling aspects of academic and program administration, and coordinating essential logistical functions.

Responsibilities:

Administrative Office Support

Creates and manages work order requests;
Serves as Telecom Administrator;
Manages travel arrangements;
Provides event planning support;
Performs research on a variety of topics related to graduate students, such as enrollment and graduate programs at other universities, or starting salaries for new graduates;
Assists with fiscal and financial transactions;
Maintains a purchase card for departmental use and reconciles the purchase card account in accordance with university policy;
Reviews and assists with monthly budget reconciliation for approval by supervisor; and
Orders office supplies as needed.

Graduate Student Affairs/Academic Policy Advisement

Responds to constituents (students, faculty, staff, or community members) through face-to-face walk-in interactions, online appointments, phone calls, and emails, and independently assesses their reasons for contact;
Manages a wide range of admissions and current student questions while resolving or directing inquiries appropriately;
Serves as the primary point of contact for the department's general email account, monitoring correspondence and providing timely responses or referrals;
Independently assesses the nature of each inquiry and provides accurate information, guidance, and support (this may include admissions and current student inquiries);
Researches or redirects all inquiries appropriately;
Provides administrative support for the INFT PhD Program, under direct supervision;
Responds to inquiries from prospective students and provides referrals to Concentration Directors when necessary;
Schedules sections of IT 998/999 and distributes course registration numbers to students;
Schedules final defenses based on the availability of the appropriate Associate Dean and program coordinator;
Receives course schedules and enters into academics operations platform (CourseLeaf) choosing rooms appropriately;
Provides outreach to various populations as needed;
Conversion of non-degree students to degree seeking students;
Retention of students through degree completion;
Provide provisional student lists, conferral problems, and missing grades, to departments;
Approves agreed-upon routine forms directed to general office email address;
Reviews and assigns academic advisors to graduate students; share lists with departments for them to do the same for departmental-level advisors;
Reviews and approves announcements and ad hoc emails to graduate student listservs via the general office email address;
Demonstrates commitment to best practices for an inclusive community in order to fully engage the diverse population of graduate students;
Reviews and updates policy sites as needed or directed by the supervisor; and
Attends special events on behalf of CECGS (e.g., Gradstravagnza, Admissions events, Degree Celebration, OIPS Orientation, etc.).

Patriot Connect

Establishes subject matter expertise in Patriot Connect systems and provides training to CECGS and CEC staff;
Stays abreast of trainings and features in Patriot Connect and clearly communicates those changes/features to constituents;
Creates and modifies dashboards and reports;
Analyzes student operational data to find meaningful, actionable threads. Creates visual artifacts to be shared with departments and senior leadership;
Updates interaction summaries;
Maintains service appointments and shifts;
Adeptly uses Marketing Cloud to email students; and
Adeptly uses Mogli to mass text students.

Performs other related duties as assigned

Required Qualifications:

Bachelor’s degree in related field, or the equivalent combination of education and experience;
Prior customer service experience, or in an administrative position that requires interpersonal skills;
CRM experience;
Knowledge of general office practices;
Demonstrated clear communication and problem-solving skills;
Ability to exercise independent, sound judgement with attention and accuracy to detail;
Ability to handle multiple tasks simultaneously and prioritize items of importance with and without supervision;
Ability to work as a team;
Aptitude to learn new software and Internet applications;
Demonstrated skill in using institutional databases, public access sites, and primary research to obtain and organize information;
Prior knowledge with problem solving in a new situation; and
Resourcefulness.

Preferred Qualifications:

Master's degree in a related field/Higher Education Administration, or the equivalent combination of education and experience;
Experience (generally 2+ years) in higher education administration;
Experience in Salesforce, Patriot Connect, Patriot Web, MicroStrategy and/or CIM; and
Advanced computer skills, particularly knowledge in CRMs.

Instructions to Applicants:

For full consideration, applicants must apply for Graduate Student and Patriot Connect Specialist at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Let me find your next job.

Thanks - you're signed up.

Graduate Student and Patriot Connect Specialist

Edtech.com's Summary

Graduate Student and Patriot Connect Specialist Full Description

Facilities Management Associate I

Assistant Director, International Programs Office

Manager, Proctoring Operations

Academy Operations Specialist , Additive Minds

Director, Operations