Elsevier
Implementation Analyst
🇺🇸 Hybrid - Pittsburgh, PA
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ February 25th, 2025
UI/UX
Edtech.com's Summary
Elsevier is hiring an Implementation Analyst. The role requires managing implementation projects for ClinicalPath, an Oncology software tool, and involves interacting with diverse stakeholders to enhance customer engagement and satisfaction. The analyst will guide clients on best practices, manage project plans, and act as a primary contact for multiple projects.
Highlights
- Manage implementation projects and act as the primary point of contact for clients.
- Develop a deep understanding of ClinicalPath and its integration capabilities.
- Use project management skills to facilitate weekly project calls and create project plans.
- Requires a bachelor's degree in business, Computer Technologies, or related fields.
- Compensation includes health benefits, retirement plans, and paid vacations.
- 3 to 5 years of experience in training, education, or customer success required.
- Essential skills include IT systems engineering, databases, HL7 interfaces, and EHR integration.
- High level of organization and ability to manage multiple customer relationships.
- Flexible working hours and support for personal development through educational assistance.
Implementation Analyst Full Description
Implementation Analyst
Georgia
Home Based - Pittsburgh, PA
Full time
Would you love to work with an Oncology software tool, widely adopted by cancer centers in the U.S.?
Are you experienced in managing implementation projects and helping clients implement software?
About Our Team
The ClinicalPath Implementation Team is part of the Clinical Solutions Customer Success organization, a team focused on delighting our customers throughout their journey with Elsevier’s products. We are collaborative and supportive, with a focus on helping each other and continually innovating to better assist our customers. We are dedicated to ensuring a positive customer experience while driving successful product adoption and higher retention rates during the implementation of new customers to our oncology clinical pathways solution.
About the Role
The Implementation Analyst role involves providing top-tier implementation support to customers utilizing ClinicalPath, an Oncology software tool widely adopted by cancer centers in the U.S. The Implementation Analyst manages implementation projects and helps clients implement our software at their organization. They provide guidance on goal-setting, best practices, and resolving complex product workflows while ensure high levels of engagement and satisfaction. This customer-facing position requires interaction with various stakeholders, including physician and administrative leadership, project managers, technical resources, and oncology support staff.
Job Responsibilities
- Developing a deep understanding of ClinicalPath’s functionality, technical infrastructure, and integration capabilities
- Managing the entire implementation life cycle, create and organize project plans, facilitate weekly project calls, and be the customer’s primary point of contact for multiple high-complexity projects simultaneously
- Serving as a subject matter expert, provide product education and address product-related questions for multiple audiences throughout the project
- Ensuring customer satisfaction through effective communication, follow-up, and timely support
- Addressing and escalating complex customer requests and potential issues
- Acting as a liaison between customers and internal teams (Content, Commercial, Sales/Account Management, OpsIT, Systems Engineering, Product, UI/UX, Reporting and Analytics), fostering strong working relationships.
- Create customer-specific materials and suggest process improvements
- Collaborating internally to enhance documentation, update materials, and develop best practices.
Requirements:
- Have a bachelor's degree in business, Computer Technologies, Health Administration, Education, or other related area.
- Be experienced in working in a customer focused environment.
- Have demonstrated customer account management, project management, training and/or implementation experience with software solutions.
- Have a minimum of 3 to 5 years of experience in training and/or education, customer success, healthcare or another related field.
- Have a basic understanding of IT systems engineering, databases, HL7 interfaces and EHR integration
- Be highly organized and capable of managing multiple customer relationships, ensuring highest levels of customer satisfaction
- Have excellent presentation and communication skills, both oral and written, suitable for a variety of target audiences
- Able to work as a team player and to effectively collaborate within a large organization
- Be a highly motivated change agent and problem solver
- Able to travel as needed, up to 25%
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health plan benefits
- Employee Assistance Program
- Retirement Benefits
- Various Leave Programs
- Educational Assistance
- Disability, Life and Accidental Death Insurance
- Paid Vacation
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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