Edtech.com's Summary

Relias is hiring an Implementation Consultant to guide small business customers through onboarding, from post-sale to launch, as they adopt one or more Relias products. The role covers the technical setup and configuration of those products and ownership of the overall project plan. The consultant also leads customer workshops and training sessions and works with internal teams to keep each implementation on schedule.

Highlights

Manage customer implementations of the Relias Platform across multiple solutions, configuring contracted products to each customer's specifications.
Build detailed project plans that define scope, milestones, dependencies, timelines, and contingency plans, and keep projects on schedule, within scope, and within budget.
Lead customer workshops and platform training sessions, and provide status reports to customers throughout the implementation.
Identify and manage project risks and issues with the internal teams that can mitigate them, and provide technical support to customers during the implementation.
Keep the project management database and project notes current, and help develop onboarding process documentation and update the department SharePoint site.
Requires a bachelor's degree, 1 year managing customer-facing projects, and 1 year implementing SaaS-based products and delivering training.
Needs experience with project management tools and methodologies, plus the ability to take independent action and drive progress without direct instruction.
Preferred CAPM or PMP certification (or working toward it), experience onboarding healthcare customers, and knowledge of common integrations such as text file, SSO, and API/web services.
Hybrid role based at the Morrisville, NC headquarters about 30 to 40 days per quarter, with candidates required to live in North Carolina within roughly a one-hour commute.

Implementation Consultant Full Description

Job Description

The Implementation Consultant is responsible for managing the end-to-end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions. The customer base will be small business customers with one or more Relias products and solutions. This role will manage customer onboarding from post-sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan.

WHAT YOU’LL DO:

Manage the customer implementation of the Relias Platform for multiple solutions
Developing detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
Identifying and managing risks and issues, and working with internal teams for mitigation
Lead customer workshops and training sessions.
Provide status reports to customer, and ensure project remains on schedule, within scope, and within budget
Developing and fostering positive relationships and building rapport with customers
Utilizing current and best practice implementation documentation and toolkits
Ensure that project management database is kept up to date at all time is logged and project notes are complete
Configure contracted products and solutions to customer specifications
Providing technical support to customers throughout the duration of the implementation as required
Conducting platform training sessions in various settings for internal and external customers as required
Assist with developing process documentation for onboarding processes
Assist with updating department SharePoint site
Act as liaison to other departments as assigned
Other duties as assigned

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

Bachelor’s Degree
1 year in project management managing customer facing projects
1 year implementing SaaS based products and solutions and delivering training
Experience with project management tools, methodologies, and software
Ability to effectively manage and nurture client relationships to achieve mutual success
Ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
Ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed
Ability to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
Ability to understand and effectively utilize the features, functionalities, and tools of Relias Products.
Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes

IT WOULD BE NICE IF YOU:

CAPM or PMP certification preferred (or working towards)
Experience in a healthcare setting or onboarding healthcare customers
Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)

Additional Information

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.

All your information will be kept confidential according to EEO guidelines.

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Edtech.com's Summary

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