weavix
Implementation & Training Specialist
🇺🇸 Wichita, KS
🕑 Full-Time
💰 TBD
💻 Customer Success
🗓️ February 9th, 2025
Edtech.com's Summary
weavix is hiring an Implementation & Training Specialist. This role involves providing exceptional customer onboarding experiences, driving customer adoption and satisfaction, and ensuring success with weavix's solutions. The specialist will manage onboarding, offer strategic guidance, and navigate a startup environment while maintaining a strong focus on customer success.
Highlights
- Directly responsible for onboarding success and initial engagement for all customers.
- Drive customer lifetime value through tailored training and support.
- Develop training materials for weavix University and deliver in various formats.
- Work with cross-functional teams to integrate customer feedback into the product roadmap.
- Requires 3+ years of customer-focused implementation or training experience.
- Excellent public speaking, communication, and analytical skills needed.
- Ability to travel up to 20% for client engagements.
- Competitive compensation with an employee equity stock program.
- Comprehensive benefits including health insurance, 401(k) with company match, and flexible time off.
Implementation & Training Specialist Full Description
Implementation & Training Specialist
Wichita, KS
Overview:
The Implementation & Training Specialist is responsible for delivering exceptional customer onboarding experiences. This role is central to ensuring customers achieve success with weavix's solutions, serving as a subject matter expert, trusted advisor, and customer advocate.
The Implementation & Training team takes ownership of the onboarding process, driving adoption and satisfaction through hands-on support, strategic guidance, and training. As part of this team, the Implementation & Training Specialist will navigate a dynamic, high-growth startup environment, prioritizing customer success while managing multiple projects simultaneously.
Expectations for this Role:
- Customer-Focused Excellence: Maintain a customer-obsessed mindset by delivering tailored onboarding solutions and fostering trust with every interaction.
- Strategic Contribution: Develop innovative approaches to streamline the onboarding process and enhance customer outcomes.
- Collaboration: Work closely with internal teams to align customer goals with company objectives, ensuring a cohesive and supportive experience.
- Project Management: Efficiently juggle multiple projects, meeting deadlines while maintaining a high standard of quality.
Key Responsibilities:
- Directly responsible for onboarding success and initial engagement for all customers
- Drive customer lifetime value by incorporating their goals and use-cases into the initial training and provide adoption guidance as they learn the solution
- Manage and support incoming client requests and ongoing client education and support. This may include answering questions, resolving issues, educating, and training customers on how to use the product effectively, as well as collecting and analyzing the customer data to provide feedback and suggestions to enhance the customer experience
- Participate in the development and ongoing success of weavix University by designing and delivering training materials for customers around the full breadth of weavix solutions, new feature releases, new functionality, or new solutions. Training may be delivered live—in person or virtually-- or recorded in advance
- Represent the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset across the organization
- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap
Qualifications and skills:
- 3+ years of customer focused Implementation and Training, or Customer Success experience.
- Excellent public speaking skills and ability to assess audience needs.
- Incredible precision, attention to detail, and excellent written and verbal communication skills
- Works well under pressure, capable of handling multiple tasks with good time management skills
- Aptitude for being organized with flexibility to deliver results in a fast-paced environment
- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
- Ability to travel up to 20% to clients both locally and nationally when needed
Preferred but not required:
- Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption, and retention
- Technical experience along with the ability to speak to technical customers in their language
Why weavix:
Being a part of the weavix team is being a part of something bigger. We value the innovators and the risk-takers. The ones who love a challenge. Through our shared values and dedication to our mission to Connect the Disconnected Workforce, we’re reshaping the future of work to focus on this world's greatest assets: people.
It's truly amazing what happy, engaged team members can achieve. Our ever-evolving list of benefits means you'll be able to achieve work/life balance, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.
Perks and Benefits:
Competitive Compensation, Employee Equity Stock Program, Competitive Benefits Package that includes: Medical, Dental, Vision, Life, and Disability Insurance; 401(k) Retirement Plan + Company Match; Flexible Spending & Health Savings Accounts; Paid Holidays; Flexible Time Off; Employee Assistance Program (EAP); and other exciting company benefits.
About Us:
weavix, the Internet of Workers® platform, revolutionizes frontline communication and productivity at scale. Since its founding, weavix has shaped the future of work by introducing innovative methods to better connect and enable the frontline workforce. weavix transforms enterprise by providing data-driven insights into facilities and teams to maximize productivity and achieve breakthrough results. weavix is the single source of truth for both workers and executives. Our mission is to connect the disconnected workforce through disruptive technology.
How do you want to make your impact?
For more information about us, visit our website at weavix.com.
weavix is an equal-opportunity employer.
At weavix, diversity fuels innovation. We are dedicated to fostering an inclusive environment where every team member is empowered to contribute to our mission of connecting the disconnected workforce.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants will receive consideration for employment.
Notice: weavix participates in the E-Verify program to confirm employment eligibility as required by law.
