Edtech.com's Summary

Visier is hiring an Instruction Designer, Customer Education. This role involves designing and developing analytics learning experiences and working cross-functionally to create technical customer-focused eLearning and instructor-led courses. The candidate will be responsible for driving process and language standardization and sharing customer education knowledge to enhance learning design and development practices.

Highlights

Design and develop eLearning experiences for customers, partners, and employees.
Create learning experiences using AI tools.
Solicit feedback and review others' content for clarity.
Manage multiple projects and define effective assessments.
3+ years of experience creating technical courses.
Proficiency with authoring tools and data analysis.
Strong technical acumen and strategic thinking.
Compensation range: $90k - $125k/year plus bonuses.
Growth mindset with an emphasis on continuous learning.

Instruction Designer, Customer Education - Visier University Full Description

Instruction Designer, Customer Education - Visier University

USA Remote

Visier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes. Embarking on an exciting new chapter in our growth story, we are looking for talented individuals who can help both Visier and our customers grow, evolve and win!

Our Instructional Designers, Customer Education are part of the Visier University team. They design and develop exceptional analytics learning experiences to drive revenue and the adoption of our products. Work cross-functionally to create technical customer-focused eLearning and instructor-led courses and drive the process and language standardization for our team. You’ll share your customer education knowledge and experience to improve learning design and development practices.

We are ideally looking for this role to be based at our head office in Vancouver. We work a hybrid schedule, Tues - Thurs in office with Mon & Fri flexible (in office or WFH). Candidates based remotely in Canada will also be considered.

What You’ll Be Doing…

Work with key stakeholders to build and maintain eLearning experiences for our customers, partners, and employees
Review and provide feedback on instructor-ed experiences
Create learning experiences in different formats using AI tools
Solicit feedback from stakeholders and SMEs
Review others’ content for clarity and provide feedback
Update and maintain content at frequent intervals
Define and write engaging and effective assessments
Drive LxD best practices standardization
Analyze and understand data to suggest improvements to the customer learning experience
Define project schedules and manage multiple projects simultaneously
Leverage effective time management practices, such as time tracking and project plans
Collaborate cross-functionally to drive continuous improvement within our technology, tools, processes, and our products
Support key business initiatives as required

What You’ll Bring to the Table…

3+ years experience creating technical courses (bonus if this is on a customer-facing team)
Experience developing eLearning and instructor-led training
Experience with databases and/or data analysis
Strong technical acumen
Understanding of how to apply learning science and development best practices to customer education ideal
A growth mindset with a fail-fast mentality
Strategic and critical thinking with a data-driven approach to decision-making
Proficiency with various authoring tools
Natural communication skills with the ability to engage with varying groups
Domain expertise in Business Analytics, or Workforce Analytics preferred

Most importantly, you share our values...

You roll up your sleeves
You make it easy
You are proud
You never stop learning
You play to win

The base pay range for this position in the USA is 90k - 125k / year + bonus

The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.

See the #VisierLife in action

Original Job Description

Instruction Designer, Customer Education - Visier University

USA Remote

What You’ll Be Doing…

Work with key stakeholders to build and maintain eLearning experiences for our customers, partners, and employees
Review and provide feedback on instructor-ed experiences
Create learning experiences in different formats using AI tools
Solicit feedback from stakeholders and SMEs
Review others’ content for clarity and provide feedback
Update and maintain content at frequent intervals
Define and write engaging and effective assessments
Drive LxD best practices standardization
Analyze and understand data to suggest improvements to the customer learning experience
Define project schedules and manage multiple projects simultaneously
Leverage effective time management practices, such as time tracking and project plans
Collaborate cross-functionally to drive continuous improvement within our technology, tools, processes, and our products
Support key business initiatives as required

What You’ll Bring to the Table…

3+ years experience creating technical courses (bonus if this is on a customer-facing team)
Experience developing eLearning and instructor-led training
Experience with databases and/or data analysis
Strong technical acumen
Understanding of how to apply learning science and development best practices to customer education ideal
A growth mindset with a fail-fast mentality
Strategic and critical thinking with a data-driven approach to decision-making
Proficiency with various authoring tools
Natural communication skills with the ability to engage with varying groups
Domain expertise in Business Analytics, or Workforce Analytics preferred

Most importantly, you share our values...

You roll up your sleeves
You make it easy
You are proud
You never stop learning
You play to win

The base pay range for this position in the USA is 90k - 125k / year + bonus

See the #VisierLife in action

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Instruction Designer, Customer Education - Visier University

Edtech.com's Summary

Instruction Designer, Customer Education - Visier University Full Description

Instruction Designer, Customer Education - Visier University

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