Edtech.com's Summary

Frontline Education is hiring an Instructional Trainer. The role involves supporting the migration of Texas clients to Frontline's NextGen SPM Plan Management solution, conducting pre-migration learning sessions, and providing necessary training post-migration. The trainer will work directly with clients and migration specialists to ensure the new solution optimally supports users, while also developing LMS materials and training documentation.

Highlights

Conduct training sessions on Frontline's NextGen SPM Plan Management platform.
Collaborate with migration specialists and the LX team for effective training delivery.
Develop and curate content for the Learning Center and knowledge base.
Skills in rapidly learning new software and effective training delivery required.
5+ years of experience in Texas K-12 Special Education preferred.
Experience with Frontline Special Education software beneficial.
Strong communication and business process improvement skills needed.
Competitive compensation with base salary, bonus, 401k match, and PTO.
Opportunities for career advancement and tuition reimbursement available.

Instructional Trainer Full Description

Instructional Trainer

Location: , United States

Description

Instructional Trainer

Location Requirements: Located in or able to travel to Texas.

Your role on the team:

The Instructional Designer / Trainer will work to support Frontline’s efforts to migrate Texas clients from legacy solutions to our new NextGen SPM Plan Management solution. This individual will be responsible for conducting pre-migration learning sessions along with all training needed after migration completion. They will work with clients to discover how the solution will best support their district, answer questions regarding the new solution, deliver training, and improve LMS / Learning Center e-Learning materials.

You can expect to:

Train clients, either Trainers or direct End-Users, in Frontline’s NextGen SPM Plan Management platform. This includes IEP, 504, and potentially RTI/MTSS solutions.
Coordinate with clients to schedule training that aligns with their schedules.
Work directly with other migration specialists to assist with client questions and scheduling training to align with migration completion.
Identify and lead initiatives with a goal of reducing incoming Support volume by curating the learning center content and promoting self-service capabilities that allow the District users to independently maximize their software solutions to streamline their back-end operations.
Collaborate with LX team on knowledge base content curation:
Prioritize new knowledge base content creation based on support volume trends and self-service needs.
Meet individually with content developers regularly, to ensure that workloads are managed effectively, and content created meets standards.
Develop new feature documentation ahead of product rollout to clients.
Other duties as assigned

What you bring to the role:

Able to learn new software solutions quickly and develop a deep enough understanding to deliver training on that software to new users.
Ability to collaborate and develop effective working relationships with other Frontline Education staff or additional stakeholders on difficult issues as needed.
Ability to communicate effectively with senior leaders.
Ability to analyze and identify improvements in service systems.

Qualifications

Located in or able to travel to Texas.
5 + years' experience working in Texas K-12 Special Education.
2+ years' experience delivering end user training.
Previous experience working with Frontline Special Education software such as eSped/v3, SuccessEd, or NextGen SPM Plan Management a plus.
A track record of business process improvement.
Previous experience developing adult learning materials.
Strong written and verbal communication skills.

Who we are

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.

We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.

Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The perks of being a Frontliner

Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, ESPP, and personalized PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.

Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement, and click here to read our Applicant Privacy Statement

Original Job Description

Instructional Trainer

Location: , United States

Description

Instructional Trainer

Location Requirements: Located in or able to travel to Texas.

Your role on the team:

You can expect to:

Train clients, either Trainers or direct End-Users, in Frontline’s NextGen SPM Plan Management platform. This includes IEP, 504, and potentially RTI/MTSS solutions.
Coordinate with clients to schedule training that aligns with their schedules.
Work directly with other migration specialists to assist with client questions and scheduling training to align with migration completion.
Identify and lead initiatives with a goal of reducing incoming Support volume by curating the learning center content and promoting self-service capabilities that allow the District users to independently maximize their software solutions to streamline their back-end operations.
Collaborate with LX team on knowledge base content curation:
Prioritize new knowledge base content creation based on support volume trends and self-service needs.
Meet individually with content developers regularly, to ensure that workloads are managed effectively, and content created meets standards.
Develop new feature documentation ahead of product rollout to clients.
Other duties as assigned

What you bring to the role:

Able to learn new software solutions quickly and develop a deep enough understanding to deliver training on that software to new users.
Ability to collaborate and develop effective working relationships with other Frontline Education staff or additional stakeholders on difficult issues as needed.
Ability to communicate effectively with senior leaders.
Ability to analyze and identify improvements in service systems.

Qualifications

Located in or able to travel to Texas.
5 + years' experience working in Texas K-12 Special Education.
2+ years' experience delivering end user training.
Previous experience working with Frontline Special Education software such as eSped/v3, SuccessEd, or NextGen SPM Plan Management a plus.
A track record of business process improvement.
Previous experience developing adult learning materials.
Strong written and verbal communication skills.

Who we are

The perks of being a Frontliner

Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement, and click here to read our Applicant Privacy Statement

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Edtech.com's Summary

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