Edtech.com's Summary

Florida State University is hiring an IT Services Coordinator. The coordinator serves as second-shift supervisor of the data center run by FSU's Northwest Regional Data Center, which supports state and local government and K-20 education organizations across Florida around the clock. The role monitors the center's platforms and facility, leads the shift's staff, and resolves problems quickly to keep services running without errors.

Highlights

Supervise the second-shift data center team, providing direction, performance feedback, and career development while evaluating staff against established criteria.
Monitor all platforms for outstanding system messages, report and escalate issues, and track the status of customer-owned equipment and access to it.
Create and escalate incident and service tickets in the ITSM tool, and act as liaison among applications, technical support, scheduling, and network staff during abnormal circumstances.
Maintain working knowledge of data center policies, production control run schedules, mainframe platforms, enterprise network monitoring tools, and building and computer room security.
Respond to facility emergencies, with switchgear issues handled within 5 minutes and chilled water system issues within 10 minutes, and complete recurring switchgear load test and chiller training.
Serve as the Service Desk representative after hours and on weekends, keeping data center logs and forms current.
High school diploma or equivalency with four years of experience, or a combination of post-high-school education and experience equal to four years, plus at least three years of supervisory experience in a data center or operations setting.
Work Monday through Friday, 3:00pm to 11:30pm, with availability for overtime, holidays, and emergency or disaster response, in a role that involves bending, walking, lifting, and climbing stairs.
Complete a 16-week training program during the first months in this full-time, regular University Support Personnel System position.

IT Services Coordinator Full Description

This position is within FSU’s Department of Northwest Regional Data Center (NWRDC).

Responsibilities

This position serves as a 2nd shift weekdays. The incumbent in this position serves as the shift supervisor for the NWR-S Data Center. The incumbent is responsible for maintaining a working knowledge of the individual platforms, peripheral devices and facility infrastructure that support the Data Center. Incumbent will perform commands and monitor platforms and facility. The incumbent will perform within the rules, guidelines, and directions prescribed. Provide leadership, counseling, direction, performance feedback and development of career paths for staff. Evaluate employees using established criteria and maintain a consistent dialogue with them to keep them informed of their progress. This position involves frequent decision-making skills. Individual will be responsible for identifying problems and taking appropriate action to ensure timely and error-free service to the businesses supported by the Data Center.

Establish or maintain a working knowledge of Data Center policies and procedures to include production control run schedules. Monitoring building security, computer room access. Maintain a working knowledge of mainframe platforms and hardware configurations. Maintain a working knowledge of facility and infrastructure. Maintain a working knowledge of Enterprise Network Monitoring Tools. Monitor all platforms for outstanding system messages, report issues and escalate as needed. Monitor the status of customer owned equipment and access to that equipment. Maintain Data Center logs and forms. Maintain a working knowledge of the ITSM Incident & Service Request processing tool in use. Create incident and service tickets, report issues and escalate as needed. Act as a liaison between applications, technical support, scheduling, and network staff to facilitate problem resolution during all abnormal circumstances.

All personnel must attend/complete facility training as follows: Weekly load test (Switchgear) training a minimum of once a quarter if you are proficient with the systems or once a month for all new employees. Chiller (Chilled Water System) training once a quarter if employee is proficient with the system or once a month for new employee.

All personnel must be able to react to an emergency on either of these systems within the specified time frames below: Switchgear issues within 5-minute time frame. Chilled water system within 10-minute time frame. All personnel must be able to communicate all issues clearly and concisely to facility staff in order to avert a facility shutdown. Act as Service Desk representative after hours and on weekends. Perform daily routines and related work as required. Perform other related duties as required.

Individual must be available to work overtime, and holidays as scheduled.

Participates in approved professional development opportunities per NWRDC’s policy.

NWRDC provides support for a wide range of state and local government, as well as K-20 organizations across the State of Florida. These organizations are dependent on NWRDC in order to accomplish their missions. This requires NWRDC to maintain services 24/7, even during times of crisis or emergency. As such, all NWRDC staff are considered essential staff for operations of the State of Florida.

Qualifications

High school diploma or equivalency and four years’ experience or a combination of post high school education and experience equal to four years.

Preferred Qualifications

Strong supervisory skills

Who is an ideal candidate for this position?

Individual should be a self-starter, willing to work Monday – Friday 3:00pm – 11:30pm. Willing to work holidays and emergencies (off-shifts) when necessary, (These may occur at any time you are not scheduled to work). Individual should have at least 3 years minimum supervisory experience in a data center/operations setting. Report to duty during a natural disaster such as a hurricane, flood, or other emergencies.

What is a typical day in this position?

Individual will ensure that their team is performing all tasks associated with this shift and monitoring all aspects of the data center. Individual may have to sit alone for long periods of time but must stay alert. This position requires a certain level of activity such as bending, walking, lifting, and climbing stairs.

What can I expect in the first 60-90 days?

Individual will be provided a 16-week training program.

Considerations

This is an USPS (University Support Personnel System) position. This position requires successful completion of a criminal history background check. Anticipated schedule: Monday – Friday 3:00pm – 11:30pm.

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IT Services Coordinator

Edtech.com's Summary

IT Services Coordinator Full Description

Systems Analyst, System Dev (CUHR)

LDA Support Operations and Site Reliability Professional (Level 1-4), Department of Technology Solutions - UT System Administration

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