Edtech.com's Summary

Florida State University is hiring an IT Support Specialist to provide hands-on technology support for faculty and staff at the National High Magnetic Field Laboratory (NHMFL), the world’s largest and highest-powered magnet laboratory. The role works with the Lab’s Computer Support Group, which handles all aspects of IT there, and sits within FSU’s Information Technology Services department. Day to day, the specialist sets up and maintains Windows and Mac computers and scientific equipment, manages user accounts, and trains users.

Highlights

Install and configure networked servers, workstations, desktops, and laptops running various versions of Windows and macOS, and maintain the Windows imaging server used to build common desktop and laptop setups.
Maintain SimpleMDM for the Lab’s Mac computers and tablets, and install and maintain networked printers, scanners, and computer-connected scientific equipment.
Create and administer user accounts in Microsoft Active Directory and Office 365 email.
Train end users on computer, tablet, and mobile operating systems, software applications, audio-visual equipment, and video-conferencing systems.
Advise staff on hardware and software purchasing decisions and prepare price quotes.
Work with the NHMFL cybersecurity expert to develop processes and procedures for Computer Support Group and Lab staff.
Provide after-hours onsite support for mission-critical Windows and Mac operations as needed.
A bachelor’s degree, or a high school diploma or equivalent plus four years of experience, is required; a combination of post-high-school education and experience equal to four years also qualifies.
Experience with Microsoft Active Directory is preferred and Microsoft Azure is a plus, along with hands-on Windows and macOS endpoint management, strong troubleshooting skills, and a solid grasp of cybersecurity best practices.
Strong candidates are customer-service oriented, communicate clearly with both technical and non-technical users, and can work independently while managing multiple priorities.

IT Support Specialist Full Description

Department

This position is within FSU’s Department of Information Technology Services (ITS)

This position will be located at the National High Magnetic Field Laboratory (NHMFL). The NHMFL is the largest and highest-powered magnet laboratory in the world and is the only facility of its kind in the United States. The Computer Support Group (CSG) supports all aspects of IT at the Lab.

Responsibilities

This position provides specialized, scientific IT support to faculty and staff of the NHMFL.

Set up and install various makes and models of networked servers, workstations, desktops, and laptop computers running different versions of Microsoft Windows and MacOS. Maintain Windows operating system imaging server for common desktop and laptop computers. Maintain SimpleMDM for Mac computers and tablets. Install and maintain networked printers, scanners and computer-connected scientific equipment.

Create and administer user accounts for Microsoft Windows Active Directory and 0365 email services. Provide end user instruction in the use of various computer, tablet and mobile device operating systems and software applications, audio-visual equipment, and video-conferencing systems. Assist staff with computer hardware and software purchasing decisions and provide quotes. Work with NHMFL Cybersecurity expert on developing processes & procedures for CSG and NHMFL staff.

Provide after-hours onsite support for mission-critical Microsoft Windows and Mac operations as needed.

Qualifications

Bachelor's degree or a high school diploma or equivalent and four years of experience. (Note: or a combination of post high school education and experience equal to four years.)

Preferred Qualifications

Experience in Microsoft Active Directory use is preferred. Microsoft Azure is a plus.

Helpful

A strong candidate would be someone with hands-on experience managing a Windows and macOS environment, Active Directory, and enterprise endpoint management. They should possess strong troubleshooting skills, a solid understanding of cybersecurity best practices, and experience supporting an IT infrastructure in a professional environment. The ideal candidate is customer-service oriented, communicates effectively with both technical and non-technical users, and can work independently while managing multiple priorities.

Considerations

This is an A&P position.
This position requires successful completion of a criminal history background check.
After-hours onsite support as needed
This position is being re-advertised. Previous applicants need not apply.

FSU is an Equal Employment Opportunity Employer.

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