Edtech.com's Summary

Instructure is hiring an IT Support Technician. The role involves being the first point of contact for IT-related issues, diagnosing and resolving hardware, software, and network problems, and managing user accounts and access for systems like Okta and Microsoft 365. The position also requires supporting AV equipment, setting up hardware for employees, and collaborating with IT teams to resolve complex issues.

Highlights

Responsible for IT-related issue resolution and technical support.
Skills in macOS, Windows, iOS/Android devices, and enterprise tools like Okta and Google Workspace required.
Competitive salary with stock options and 401k.
Essential qualifications include 1-3 years of IT support experience and strong customer service skills.
Offers 100% paid medical, dental, disability, and life insurance.
Opportunity to contribute to IT projects like hardware upgrades and software deployments.
Physical ability to lift and move IT equipment (up to 50 lbs).
Includes flexible work schedules and a Lifestyle Spending Account.

IT Support Technician Full Description

Instructure was founded to define, develop, and deploy superior, easy-to-use software. (And that’s what we did / do / will keep on doing.) We are dedicated to the fight against iffy, mothbally, shoddy software. We make better, more usable tools for teaching and learning (you know, stuff people will actually use). A better connected and more open edtech ecosystem. And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome. So here’s your opportunity.

We are looking for a qualified IT Support Technician to join our team.

At Instructure, we believe in order for our people to do their best work, they deserve the best possible tools and support. If you believe this as well, then we want to talk to you as we need someone with a technical background who is also highly customer service focused. The IT Support Technician will be responsible for supporting end-users by monitoring, maintaining, and supporting the hardware and software they use to get their jobs done. This includes, but is not limited to, personal computer systems (Mac and PC), software installation, application access, telephony systems, and networking.

What you will be doing:

Serve as the first point of contact for all IT-related issues via helpdesk ticketing system, email, phone, and in-person support.
Diagnose and resolve hardware, software, and network issues for macOS, Windows, and mobile devices.
Manage user accounts, permissions, and access in systems such as Okta, Microsoft 365, and Google Workspace.
Support and maintain AV equipment and conference room technology, ensuring smooth operation for meetings and presentations.
Assist in setting up, configuring, and troubleshooting laptops, monitors, and peripherals for new and existing employees.
Collaborate with other IT teams to escalate and resolve complex technical issues.
Document technical solutions, troubleshooting steps, and best practices in the knowledge base.
Participate in onboarding and offboarding processes, including device provisioning and asset management.
Contribute to IT projects, including hardware upgrades, software deployments, and process improvements.

What you'll need to know/have:

1-3 years of experience in IT support or a helpdesk role.
Proficiency in supporting macOS, Windows, and iOS/Android devices.
Familiarity with enterprise tools such as Okta, Slack, Google Suite, Jamf, Intune, Active Directory, and Office 365.
Knowledge of networking fundamentals, including Wi-Fi, VPN, and basic troubleshooting.
Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
Proven problem-solving skills and ability to multitask in a fast-paced environment.
Ability to lift and move IT equipment (up to 50 lbs).

Get in on all the awesome at Instructure!

Competitive salary, stock options, and 401k
100% paid medical, dental, disability, and life insurance
HSA program, vision, voluntary life, and AD&D
Lots of paid time off, 11 paid holidays, and flexible work schedules
Lifestyle Spending Account

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.

Original Job Description

We are looking for a qualified IT Support Technician to join our team.

What you will be doing:

Serve as the first point of contact for all IT-related issues via helpdesk ticketing system, email, phone, and in-person support.
Diagnose and resolve hardware, software, and network issues for macOS, Windows, and mobile devices.
Manage user accounts, permissions, and access in systems such as Okta, Microsoft 365, and Google Workspace.
Support and maintain AV equipment and conference room technology, ensuring smooth operation for meetings and presentations.
Assist in setting up, configuring, and troubleshooting laptops, monitors, and peripherals for new and existing employees.
Collaborate with other IT teams to escalate and resolve complex technical issues.
Document technical solutions, troubleshooting steps, and best practices in the knowledge base.
Participate in onboarding and offboarding processes, including device provisioning and asset management.
Contribute to IT projects, including hardware upgrades, software deployments, and process improvements.

What you'll need to know/have:

1-3 years of experience in IT support or a helpdesk role.
Proficiency in supporting macOS, Windows, and iOS/Android devices.
Familiarity with enterprise tools such as Okta, Slack, Google Suite, Jamf, Intune, Active Directory, and Office 365.
Knowledge of networking fundamentals, including Wi-Fi, VPN, and basic troubleshooting.
Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
Proven problem-solving skills and ability to multitask in a fast-paced environment.
Ability to lift and move IT equipment (up to 50 lbs).

Get in on all the awesome at Instructure!

Competitive salary, stock options, and 401k
100% paid medical, dental, disability, and life insurance
HSA program, vision, voluntary life, and AD&D
Lots of paid time off, 11 paid holidays, and flexible work schedules
Lifestyle Spending Account

At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.

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IT Support Technician

Edtech.com's Summary

IT Support Technician Full Description

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