Edtech.com's Summary

Purdue University is hiring an IT Technician, Senior. This role involves addressing technical issues swiftly, providing real-time escalation points, and delivering tier 1 remote desktop support. The specialist will collaborate with tier 2 staff for advanced problems, follow up on trouble reports, generate technical documentation, and participate or lead major incident responses. Responsibilities also include infrastructure monitoring and executing event management duties.

Highlights

Address technical issues and ensure quick service restoration
Provide tier 1 remote desktop support and escalate advanced issues
Proactively generate technical documentation
Perform infrastructure monitoring and Event Management
Lead major incident responses
Uses required skills: ability to convey complex technical information and work under pressure
Requires an associate degree and one year of relevant experience
Non-Exempt (Eligible for Overtime)
Offers comprehensive benefits including medical, dental, vision, and generous PTO

IT Technician, Senior Full Description

The Service Desk Specialist will address technical issues to ensure a quick restoration of service or proper escalation. Provide real time escalation points for customer, technical and administrative issues. Provide tier 1 remote desktop support and work with tier 2 desktop support staff to escalate advanced issues. Follow up on all trouble reports. Proactively generate technical documentation in the form of knowledgebase articles. Perform infrastructure monitoring and Event Management process duties. Initiate event response procedures when the need arises. Participate and/or lead major incident responses, such as engaging proper communication channels or leading a phone bridge.

Position Details:

This position is for third shift position from 11:00pm to 8:00am.
This is a hybrid position where you will have the opportunity to work some remotely but the majority will be onsite at the West Lafayette campus
You will need to be able to report to campus within 30 minutes if called in
This position will work overnight, weekends and holidays

What We're Looking For:

Education and Experience Needed:

Associate degree
One (1) year of customer service or information technology experience
In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience

Skills Needed:

You will be expected to work independently with limited direct supervision
Demonstrated reliability, judgement, and trustworthiness
Excellent oral and written communication skills
Team building skills
Ability to:
- convey complex technical information to non-technical individuals at all levels
- recognize problem areas and propose necessary changes
- mediate between technical groups to obtain timely resolutions
- work well under pressure, facilitate solutions and meet deadlines and milestones

Additional Information:

Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Non-Exempt (Eligible for Overtime)
Retirement Eligibility: Non-exempt Defined Contribution Plan
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Administrative and Operational Support 3

Pay Band S050
Job Code #20003371

Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

EOE / AA

Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

Original Job Description

Position Details:

This position is for third shift position from 11:00pm to 8:00am.
This is a hybrid position where you will have the opportunity to work some remotely but the majority will be onsite at the West Lafayette campus
You will need to be able to report to campus within 30 minutes if called in
This position will work overnight, weekends and holidays

What We're Looking For:

Education and Experience Needed:

Associate degree
One (1) year of customer service or information technology experience
In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience

Skills Needed:

You will be expected to work independently with limited direct supervision
Demonstrated reliability, judgement, and trustworthiness
Excellent oral and written communication skills
Team building skills
Ability to:
- convey complex technical information to non-technical individuals at all levels
- recognize problem areas and propose necessary changes
- mediate between technical groups to obtain timely resolutions
- work well under pressure, facilitate solutions and meet deadlines and milestones

Additional Information:

Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Non-Exempt (Eligible for Overtime)
Retirement Eligibility: Non-exempt Defined Contribution Plan
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Administrative and Operational Support 3

Pay Band S050
Job Code #20003371

Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

EOE / AA

Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

Let me find your next job.

Thanks - you're signed up.

IT Technician, Senior

Edtech.com's Summary

IT Technician, Senior Full Description

Linux Systems Administrator II

Sr Manager- Growth and Insights

Tier III Data Technical Support Specialist

Solutions Architect

Senior Analytics Engineer