Knowledge Management Specialist Lead

🇺🇸 Hybrid - New Brunswick, New Jersey 🕑 Full-Time 💰 $71K - $109K 💻 Human Resources 🗓️ November 10th, 2026

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Edtech.com's Summary

Rutgers University is hiring a Knowledge Management Specialist Lead. The role serves as operational lead for the knowledge management team in R-PATH, a unit of University Human Resources, coordinating daily work and organizing, maintaining, and improving the knowledge base, support center resources, and AI-enabled self-service tools that employees and HR staff across the university rely on. The lead also acts as primary backup to the Knowledge and Systems Process Manager, who directs the team's work.

Highlights

Lead the Knowledge Management Team's daily activities, providing guidance and direction to team members and serving as the primary backup to the Knowledge and Systems Process Manager.
Support university-wide HR knowledge initiatives, including the employee-facing knowledge base, support center knowledge resources, and AI-enabled self-service tools.
Work with subject matter experts, support teams, and technical partners to keep knowledge content accurate, accessible, consistent, and actionable.
Oversee knowledge quality by coordinating content governance activities, supporting validation of AI-generated responses, and driving continuous improvement in employee self-service.
Report trends, risks, improvement opportunities, and significant knowledge changes to the Knowledge and Systems Process Manager and Support Service Center leadership.
Bachelor's degree in human resources, communications, information management, instructional design, business administration, or a related field, or an equivalent combination of education and experience.
Minimum of two years of experience in knowledge management, content development, information management, HR service delivery, or employee support operations.
Experience with knowledge management platforms, content management systems, and service management tools such as ServiceNow, Salesforce, or Oracle HCM, plus strong writing skills for turning complex policy into clear, user-friendly content.
Preferred experience includes ServiceNow Knowledge Management and Employee Center, taxonomy and content architecture, AI chatbot or enterprise search tools, and accessible web content following WCAG 2.1 standards.
Salary range of $71,447 to $109,422, in a full-time, 12-month staff position at 37.5 hours per week in New Brunswick, New Jersey, and may be eligible for a hybrid work arrangement.