Edtech.com's Summary

Gallagher is hiring a Lead Specialist - Learning and Development. The role handles the planning and day-to-day administration of Gallagher's cohort-based learning program in Bangalore, from building class schedules and finalizing participant rosters to tracking progress and reporting to program leadership. It balances program design with administration and works closely with Talent Acquisition and regional coordinators.

Highlights

Set key dates for each class six months to a year before the program starts, get sign-off from the program leader and the VP of Emerging Talent, and build the program plan and task assignments in MS Teams Planner.
Finalize each class roster with Talent Acquisition and regional coordinators by pulling Talent Connect and Oracle reports, adding approved and waitlisted employees to the master tracker, and giving coordinators a deadline to confirm.
Create cohort training schedules and kickoff invites, set up a private MS Teams channel for each class, and keep the SharePoint calendar current with training dates and key milestones.
Create a curriculum and class group for each class, assign the curriculum on its designated schedule, and send progress reports to program leadership on set timelines.
Manage graduation certificate creation, shipping, and inventory with vendors, and coordinate shipping of graduation pullovers for each class.
Build a tracking form for state license progress to share with program leadership, and keep the revenue reporting schedule current as new classes are added.
Maintain the master tracker, the participant travel guidelines, and the travel form, prepare requests for code and title changes as each class progresses, and complete participant setup in the Training Desktop for Workflow Training.
Create surveys and dashboards to analyze program results, and audit case studies for the program.
Bring 8 to 10 years of experience as a program manager, training coordinator, or operations specialist, with strong analytical skills and Excel proficiency; a bachelor's degree in Human Resources or a related field is preferred, as is familiarity with MS Project, Jira, or MS Planner.

Lead Specialist - Learning and Development Full Description

Introduction:

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview:

The Program Manager Role at Gallagher Company will be responsible for managing the end-to-end administrative activities associated with certain programs. This role balances between Program Design and Administration of the Learning Program.

How you'll make an impactResponsibilities:

Program Planning:
Program Preparation:
Finalize Roster and Update Resources/Teams:
Creation of Cohort Training Schedules:
Graduation Certificates
Creation of Invites
Program Communications:
Program Resources:
Participant Tracking:
State License Tracking:
Onboarding Curriculum Creation
Revenue Reporting
Training Desktop Set-up for Workflow Training
SharePoint Calendar Management
Case Study Auditing
Survey Creation, Analysis and Dashboard creation for Programs

Key Activities:

Create key dates for each class, 6 months to 1 year in advance of the program start date.
Gain agreement from Program Leader and VP of Emerging Talent, then share with TA (Talent Acquisition).
Create/update master plan spreadsheet for new classes, including key dates to populate formulas.
Build the program plan in MS Teams Planner and assign tasks.
Partner with TA and ARCs (Achieve Regional Coordinators) to confirm the final class roster.
Pull reports from Talent Connect; review Oracle reports and add approved/pending review employees from the Waitlist tab on the master tracker.
Email ARCs with a deadline to review/confirm the roster and make necessary changes.
Update Leader Contact List after Learning Coach assignments are confirmed.
Create private channel for the new class in MS Teams and add participants.
Create training cohort schedules.
Creation, shipping and inventory management of graduation certificates and coordination with vendors on the shipping. Coordination with class and vendor to ship graduation pullovers.
Create all Invites for Kickoffs and other scheduled trainings, The calendar owner will need to add the Teams meeting and send the invite.
Manage ARC/Participant communications and MS Teams posts.
Maintain Participant Travel Guidelines document for Trusted Partner.
Maintain Travel Form for scheduling and in-person purposes.
Maintain high-level Overview resource and support updating other resources.
Prepare the requests for SIT code changes and title changes as needed throughout the program for each class.
Update Master Tracker with new classes, training dates, manager changes, and program status changes.
Create tracking form for state license tracking and share progress reports with program Leadership.
Create curriculums and class group for each class. Assign each curriculum according to designated schedule. Run progress reports and send to Program Leadership based on established timelines.
Complete participant set-up in the Training Desktop for Workflow Training based on instructions provided.
Maintain schedule for revenue reporting as new classes are added and run reports for Program Leadership based on this schedule.
Update all trainings and key dates on the SharePoint Calendar for each class

About you:

Qualifications:

Bachelor's degree in Human Resources or related field is preferred.
Minimum of 8-10 years of experience as Program manager/ training coordinator or operations specialist
Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
Strong organizational and time management skills.
Attention to detail and ability to manage multiple initiatives simultaneously.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Proficiency in MS Office suite (Especially Excel), MS Projects, Jira or MS Planner is preferred.

Compensation and benefits:

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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Lead Specialist - Learning and Development

Edtech.com's Summary

Lead Specialist - Learning and Development Full Description

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