Edtech.com's Summary

HSB is hiring a Learning Engagement Specialist. This role involves enhancing customer experiences by delivering customer-focused training, developing comprehensive programs, and offering guidance to improve satisfaction and business growth. The specialist will work closely with Service Operations to ensure team success, focus on employee development, and integrate eLearning tools for effective training.

Highlights

Develop and execute training programs focused on customer satisfaction.
Collaborate with business owners for team success and employee engagement.
Integrate eLearning tools for training effectiveness.
Requires 3+ years of experience in training and development.
Strong presentation, communication, and stakeholder management skills.
Proficiency in MS Office, particularly Excel and PowerPoint.
Bachelor’s degree preferred or equivalent experience.
Experience developing eLearnings preferred.

Learning Engagement Specialist Full Description

Learning Engagement Specialist

Company
HSB
Location
King of Prussia , United States

Job Description:

As a Learning Engagement Specialist, you will significantly enhance the customer experience by providing customer focused training, developing and executing comprehensive programs, and provide ongoing guidance to improve customer satisfaction and drive business growth. You will collaborate with Service Operations business owners to ensure the team’s success with a particular focus on employee development and engagement. Additionally, you will integrate eLearning tools to maximize training effectiveness, fostering continuous improvement and excellence in customer service.

Education and Experience:

• Bachelor’s degree preferred or equivalent work experience
• Strong understanding of customer service principles and practices
• 3+ years experience in training and development
• Demonstrated ability to work in a team environment
• Experience developing elearnings preferred

Knowledge and Skills:

• Excellent presentation skills
• Strong verbal and written communication
• Proficient in MS Office (Excel and PPT)
• Working knowledge of commonly used concepts, practices, procedures, and systems within HSB
• Negotiation and stakeholder management skills

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Original Job Description

Learning Engagement Specialist

Company
HSB
Location
King of Prussia , United States

Job Description:

Education and Experience:

Knowledge and Skills:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Learning Engagement Specialist

Edtech.com's Summary

Learning Engagement Specialist Full Description

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