Edtech.com's Summary

Corpay is hiring a Learning Specialist. This position involves coordinating, scheduling, and facilitating CLC Academy's technical and business curriculum. The Learning Specialist will also assist in planning, developing, and executing new learning initiatives, and will deliver classroom training, provide on-the-job coaching, and oversee the workflow and performance of apprentices while collaborating closely with new hires and various teams.

Highlights

Deliver facilitator-led participant-centered classroom training.
Proficiency with Word, Excel, Outlook, PowerPoint, and Internet required.
Conduct on-the-job coaching and manage apprentice performance.
Develop and update training curriculum and materials.
High school diploma or GED required; Bachelor’s Degree preferred.
Minimum of 2 years of customer service experience required.
Medical, Dental & Vision benefits available after the first month.
Automatic enrollment into the 401k plan.
Robust PTO offerings and employee discounts.

Learning Specialist Full Description

Learning Specialist

3199 Beaumont Centre Cir, Lexington, KY 40513, USA Req #10899

What We Need
Corpay is currently looking to hire a Learning Specialist within our CLC division. This position falls under our Lodging line of business and is located in Lexington, KY. In this role, you will coordinate, schedules and facilitates CLC Academy technical and business curriculum. In addition, the Learning Specialist will assist in the planning, development and execution of new learning and development initiatives. You will report directly to the Training Manager and regularly collaborate with new hires and different teams.

How We Work

As a Learning Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

Assigned workspace in Lexington, KY
Company-issued equipment
Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

Delivering facilitator-led participant-centered classroom training
Conducting on the job coaching
Completing verbal and written feedback
Conducting morning and afternoon recaps of the learning from that day
Overseeing the workflow of the apprentices
Monitoring apprentice performance and tracks individual key metrics
Encouraging apprentices to interact with the customers using the Raving Fans basics
Setting goals for the apprentices
Monitoring all interactions that affect client relationships, including but not limited to:
Inbound and Outbound calls between apprentice and client, new request and reservation process, client messages relating to apprentice(s)’s work, reservation changes, extensions and cancellations
Recognizing when and how to escalate performance and/or attitude concerns
Delivering core training that includes a high level of understanding of CLC and CLC proprietary software
Establishing credibility with learners by knowing the content area, providing relevant examples and linking the curriculum to the audiences’ experiences and job positions
Performing administrative responsibilities, such as classroom set-up/upkeep, scheduling classes, and evaluating course delivery and performance
Developing, modifying and updating program curriculum and/or materials
Assisting in the development of training videos and eLearning modules
Working with Supervisors to ensure new hires receive continuous development training during their first 90 days to increase job duty accuracy
Embodying the values and lives out the company’s mission
Responsible for all other duties as assigned

Qualifications & Skills

High school diploma or GED is required.
Minimum of 2-years of customer service experience
Minimum of 1-year experience in the production side of CLC Operations
Proficient with Word, Excel, Outlook, Power Point and Internet
Achieve AND maintain a minimum of “Meets Expectations” on quarterly Score Card
Demonstrates a positive “can-do” attitude, self-motivated and committed to high workplace standards
No disciplinary actions in the last six months

Preferred Qualifications

Prior Training Experience Preferred
Bachelor’s Degree Preferred
Communicates confidently and effectively at all levels within an organization
Strong verbal and written communication skills
Demonstrated ability to work well in a team environment
Demonstrated ability to deliver superior service with a high degree of accuracy and professionalism
Ability to establish and maintain effective working relationships with students and peers
Ability to work in a fast pace environment
Ability to work under tight deadlines

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Original Job Description

Learning Specialist

3199 Beaumont Centre Cir, Lexington, KY 40513, USA Req #10899

How We Work

As a Learning Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

Assigned workspace in Lexington, KY
Company-issued equipment
Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

Delivering facilitator-led participant-centered classroom training
Conducting on the job coaching
Completing verbal and written feedback
Conducting morning and afternoon recaps of the learning from that day
Overseeing the workflow of the apprentices
Monitoring apprentice performance and tracks individual key metrics
Encouraging apprentices to interact with the customers using the Raving Fans basics
Setting goals for the apprentices
Monitoring all interactions that affect client relationships, including but not limited to:
Inbound and Outbound calls between apprentice and client, new request and reservation process, client messages relating to apprentice(s)’s work, reservation changes, extensions and cancellations
Recognizing when and how to escalate performance and/or attitude concerns
Delivering core training that includes a high level of understanding of CLC and CLC proprietary software
Establishing credibility with learners by knowing the content area, providing relevant examples and linking the curriculum to the audiences’ experiences and job positions
Performing administrative responsibilities, such as classroom set-up/upkeep, scheduling classes, and evaluating course delivery and performance
Developing, modifying and updating program curriculum and/or materials
Assisting in the development of training videos and eLearning modules
Working with Supervisors to ensure new hires receive continuous development training during their first 90 days to increase job duty accuracy
Embodying the values and lives out the company’s mission
Responsible for all other duties as assigned

Qualifications & Skills

High school diploma or GED is required.
Minimum of 2-years of customer service experience
Minimum of 1-year experience in the production side of CLC Operations
Proficient with Word, Excel, Outlook, Power Point and Internet
Achieve AND maintain a minimum of “Meets Expectations” on quarterly Score Card
Demonstrates a positive “can-do” attitude, self-motivated and committed to high workplace standards
No disciplinary actions in the last six months

Preferred Qualifications

Prior Training Experience Preferred
Bachelor’s Degree Preferred
Communicates confidently and effectively at all levels within an organization
Strong verbal and written communication skills
Demonstrated ability to work well in a team environment
Demonstrated ability to deliver superior service with a high degree of accuracy and professionalism
Ability to establish and maintain effective working relationships with students and peers
Ability to work in a fast pace environment
Ability to work under tight deadlines

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

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