Manager, Classroom Technology & Support Services

🇺🇸 Charlotte, North Carolina 🕑 Full-Time 💰 $80K - $85K 💻 Information Technology 🗓️ November 7th, 2026

Edtech.com's Summary

University of North Carolina - Charlotte is hiring a Manager, Classroom Technology & Support Services to run the team that keeps classroom audiovisual technology working for faculty and students. The manager supervises permanent, temporary, and student staff, enforces service desk procedures, and reports to the Director of Learning Space Technology within the Digital and Professional Learning unit of Academic Affairs. The goal is reliable, responsive support that minimizes disruptions to teaching and learning.

Highlights

Oversee the Classroom Support team's daily operations, making sure service tickets follow procedure, requests are acknowledged within two hours, and issues meet the 10-minute resolution guideline.
Supervise permanent, temporary, and student staff by setting performance expectations, coaching, conducting annual evaluations of permanent employees, and addressing performance or conduct concerns.
Recruit, hire, and onboard temporary and student staff, assist with permanent hires, and coordinate ongoing training, including emergency call training with Police and Public Safety operators.
Build and maintain the coverage schedule for all Classroom Support employees, and keep FAQs, "Show-me, tell-me" guides, and onboarding training content current.
Monitor classroom AV device connection statuses remotely with Crestron Fusion, Extron GlobalViewer, and other tools to resolve hardware problems before they affect a class.
Lead equipment inventory, surplus, maintenance, and replacement cycles for deployed AV equipment and workstations, and coordinate with the AV Integration Team on project planning and preparation of PCs, intercoms, and network switches.
Serve as the primary liaison with central IT (OneIT) on maintenance and security standards, and escalate Tier 3 issues to vendors or service providers.
Review ticketing data and service trends to spot gaps and improve accountability and service quality.
Bachelor's degree and three years of audiovisual support experience (or an equivalent combination of education and experience), plus two years of management or supervisory experience; higher education experience is preferred.
Advanced troubleshooting expertise with Extron and Crestron control and video distribution, Biamp audio processors, and microphone systems is preferred, along with Extron programming experience and AVIXA CTS or manufacturer certifications.
Pay range of $80,000 to $85,000, in a permanent full-time, on-site role (no telework) working 7:00 am to 4:00 pm Monday through Friday with occasional evening and weekend hours.