University of Utah
Manager, IT
🇺🇸 Salt Lake City, UT
🕑 Full-Time
💰 $80K - $90K
💻 Information Technology
🗓️ April 28th, 2025
CCNA
ITIL
Edtech.com's Summary
University of Utah is hiring a Manager, IT. The IT Manager will lead IT projects, manage systems, and oversee staff while ensuring adherence to IT best practices and ITIL processes. The role involves developing staff skills, handling HR processes, and maintaining client relationships to support the university community.
Highlights
- Oversee comprehensive IT projects and manage IT systems.
- Responsibilities include training staff, managing HR processes, and creating support documentation.
- Proficiency in IT best practices, MDM solutions, and ITIL processes is required.
- Experience with system administration and familiarity with network concepts is necessary.
- Requires a Bachelor’s degree or equivalent experience with at least 5 years in a related field.
- Salary range is $80,000.00 - $90,000.00.
- Project management and specific technical skills, including SCCM, Jamf, and networking are preferred.
Manager, IT Full Description
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Manager, IT
Announcement
Details
Open Date | 04/25/2025
Requisition Number | PRN41731B
Job Title | Manager, IT
Working Title | IT Manager
Job Grade | G
FLSA Code | Computer Employee
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Day
Work Schedule Summary | M-F 8-5 with oncall responsibilities for after hours, weekend, holidays, etc.
Onsite position.
VP Area | President
Department | 01555 - UIT INFRASTRUCTURE & OPS
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | External Posting
Pay Rate Range | $80,000.00 - $90,000.00
Close Date | 07/24/2025
Priority Review Date (Note - Posting may close at any time) |
Job Summary | This is an ONSITE position that will require on-call responsibilities.
The IT Manager is a dynamic and proactive leader, responsible for overseeing comprehensive IT projects, clients, and team members. The incumbent must be highly organized, adept in managing IT systems, have systems administration experience and be familiar with network concepts and configurations. This role requires the ability to train staff in new technologies, manage HR processes such as hiring and on boarding, supporting departmental projects, and creating support documentation. The incumbent must be well-versed in IT best practices, MDM solutions, and ITIL processes. Additionally, the IT Manager is expected to build client relationships, maintain a friendly demeanor, and collaborate with leadership to enhance support for the broader university community.
Responsibilities | · Assist department leadership in all aspects of department operations.
· Design, develop, implement, and coordinate systems, policies and goals that support the organization and individual department IT needs.
· Manage IT staff for HR processes such as: recruiting, training, and coaching employees, communicating job expectations, holding staff accountable and appraising performance.
· Plan, organize, control, evaluate, assist, and oversee implementation of IT projects by developing, managing and acting as a systems administrator/engineer resource as needed.
· Ensure staff are utilizing standard processes and information systems to improve services and efficiencies.
· Maintain and audit equipment inventories for all clientele, including procurement and tracking processes.
· Manage yearly agreements or contracts for computer support of individual departments.
· Write technical and how-to documentation for staff projects and organize/manage the knowledge base.
· Manage and support the department’s MDM solutions.
· Position requires travel on and off campus using personal vehicle.
· Expected to be part of an on-call rotation and be available outside of normal business hours for client or staff needs.
·Other duties as assigned.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required
Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting.Nearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.
Minimum Qualifications | Requires a Bachelor’s degree or equivalency (one year of education can be substituted for two years of related work experience) and at least 5 years of experience in the field or in a related area.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences | • Project management experience.
• Microsoft workstation and server with SCCM setup, configuration and maintenance experience.
• Use and/or knowledge of automation software solutions.
• Mac OS with Jamf management and configuration experience.
• Networking experience.
• ITIL Foundation Certification.
• A+, MCSE, CCNA, Network+, or other applicable certifications.
Type | Benefited Staff
Special Instructions Summary |
Additional Information | About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
University of Utah Benefits· Health, dental, and wellness coverage · Automatic and immediately vested 14.2% employer contribution to personal retirement account (401a)· Free public transportation pass (Utah Transit Authority)· Paid leave time · Reduced tuition benefits for employee and family members· More information: https://www.hr.utah.edu/benefits/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Requisition Number | PRN41731B
Job Title | Manager, IT
Working Title | IT Manager
Job Grade | G
FLSA Code | Computer Employee
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Day
Work Schedule Summary | M-F 8-5 with oncall responsibilities for after hours, weekend, holidays, etc.
Onsite position.
VP Area | President
Department | 01555 - UIT INFRASTRUCTURE & OPS
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | External Posting
Pay Rate Range | $80,000.00 - $90,000.00
Close Date | 07/24/2025
Priority Review Date (Note - Posting may close at any time) |
Job Summary | This is an ONSITE position that will require on-call responsibilities.
The IT Manager is a dynamic and proactive leader, responsible for overseeing comprehensive IT projects, clients, and team members. The incumbent must be highly organized, adept in managing IT systems, have systems administration experience and be familiar with network concepts and configurations. This role requires the ability to train staff in new technologies, manage HR processes such as hiring and on boarding, supporting departmental projects, and creating support documentation. The incumbent must be well-versed in IT best practices, MDM solutions, and ITIL processes. Additionally, the IT Manager is expected to build client relationships, maintain a friendly demeanor, and collaborate with leadership to enhance support for the broader university community.
Responsibilities | · Assist department leadership in all aspects of department operations.
· Design, develop, implement, and coordinate systems, policies and goals that support the organization and individual department IT needs.
· Manage IT staff for HR processes such as: recruiting, training, and coaching employees, communicating job expectations, holding staff accountable and appraising performance.
· Plan, organize, control, evaluate, assist, and oversee implementation of IT projects by developing, managing and acting as a systems administrator/engineer resource as needed.
· Ensure staff are utilizing standard processes and information systems to improve services and efficiencies.
· Maintain and audit equipment inventories for all clientele, including procurement and tracking processes.
· Manage yearly agreements or contracts for computer support of individual departments.
· Write technical and how-to documentation for staff projects and organize/manage the knowledge base.
· Manage and support the department’s MDM solutions.
· Position requires travel on and off campus using personal vehicle.
· Expected to be part of an on-call rotation and be available outside of normal business hours for client or staff needs.
·Other duties as assigned.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required
Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting.Nearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.
Minimum Qualifications | Requires a Bachelor’s degree or equivalency (one year of education can be substituted for two years of related work experience) and at least 5 years of experience in the field or in a related area.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences | • Project management experience.
• Microsoft workstation and server with SCCM setup, configuration and maintenance experience.
• Use and/or knowledge of automation software solutions.
• Mac OS with Jamf management and configuration experience.
• Networking experience.
• ITIL Foundation Certification.
• A+, MCSE, CCNA, Network+, or other applicable certifications.
Type | Benefited Staff
Special Instructions Summary |
Additional Information | About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
University of Utah Benefits· Health, dental, and wellness coverage · Automatic and immediately vested 14.2% employer contribution to personal retirement account (401a)· Free public transportation pass (Utah Transit Authority)· Paid leave time · Reduced tuition benefits for employee and family members· More information: https://www.hr.utah.edu/benefits/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
- * How many years of related experience do you have?
- None
- Less than 5 years
- At least 5 years, but less than 10 years
- 10 years or more
- * How did you hear about this position?
- University of Utah Web Page
- Internet: search engine, online job board, etc
- University of Utah employee referral
- Career Services/Campus Job Fair
- Community/Government Agency
- Other/Unknown
- * How did you hear about this position? - University of Utah web page - Online - University of Utah employee referral - Career Services / Job Fair - Community / Government Agency - Other
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
- Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
- Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
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