Edtech.com's Summary

Chegg is hiring a Manager, Skills Coaching. This role requires overseeing and guiding a team to provide personalized support to students and job seekers, while monitoring coaching sessions and implementing quality improvements. The manager will develop tools to enhance operational efficiency, manage data analysis for decision-making, and ensure alignment with business goals through standard process implementation.

Highlights

Oversee and guide a coaching team for effective, personalized support.
Develop and integrate new tools and processes for operational efficiency.
Analyze data to inform decision-making and optimize strategies.
Manage team performance and provide actionable improvement insights.
3+ years of experience in coaching support, 1+ year in management.
Pay range: $77,172 - $225,986 based on location and experience.
Comprehensive benefits including medical, dental, vision, and more.
Strong problem-solving and communication skills required.

Manager, Skills Coaching Full Description

Manager, Skills Coaching

United States Remote

Full time

Job Description

Manager, Skills Coaching

Location: Remote; Anywhere in the US

The Role:

As the Manager of Skills Coaching, you will oversee and guide a team of coaches and outreach coordinators to ensure students and job seekers receive personalized and impactful support throughout their career advancement and job search journeys. You will be responsible for monitoring and assessing the effectiveness of coaching sessions and live lessons, identifying areas for improvement, and implementing solutions to enhance the quality of service delivery.

In this role, you will support the development and integration of new tools and processes to drive operational efficiency while ensuring seamless implementation. A key part of your responsibilities will include managing the collection and analysis of data on service delivery and student outcomes, using insights to inform decision-making and optimize future strategies. You will prepare and monitor regular reports on team performance, student satisfaction, and other key metrics to provide actionable recommendations for continuous improvement.

Additionally, you will proactively address challenges, manage escalations, and ensure that projects are prioritized in alignment with business goals. By leading the implementation of standard processes, you will work to eliminate inefficiencies and enhance operational effectiveness across the organization, ensuring the highest standards of service and successful outcomes for students and job seekers.

The Responsibilities: 

Oversee and guide team of coaches and outreach coordinator(s) to ensure students and job seekers receive effective, personalized support throughout their career advancement and job search process.
Monitor and track the effectiveness of coaching supports and provide solutions to continuously improve the quality and impact of coaching sessions and live lessons.
Support the development and implementation of new processes and tools to enhance the efficiency and effectiveness of service delivery, ensuring that innovations are seamlessly integrated into existing processes.
Works across teams to seek and incorporate input from across the organization and lead and execute projects.
Manage the collection and analysis of data related to service delivery and student outcomes, ensuring that data is accurately reported and leveraged for decision-making and service enhancements.
Prepare and analyze regular reports on team performance, student satisfaction, and key metrics, providing actionable insights to drive improvements and strategic decisions.
Anticipate and address issues proactively, exploring contingencies and managing escalations throughout each initiative to ensure smooth operations and successful outcomes.
Ensures clear and consistent communication across teams and stakeholders to align on goals and drive execution.
Prioritize projects and escalations in alignment with business strategy and priorities, ensuring that critical tasks are managed effectively to support overall goals.
Lead the implementation of standard processes while identifying inefficiencies and suggesting improvements to optimize operations across the organization.
Mentors and supports the professional development of team members, helping them grow in their roles and reach their full potential.

The Requirements:  

3+ years of experience enabling coaches with the necessary tools, resources, and structure to successfully deliver effective coaching support
1+ years of management experience, successfully leading teams to meet performance goals
Strong understanding of career and professional development coaching, job search strategies, and student outcomes
Ability to analyze data to inform decision-making and service improvements
Experience in developing and implementing processes to enhance efficiency and effectiveness
Excellent problem-solving skills with the ability to anticipate challenges and propose solutions
Exceptional communication and presentation skills, capable of engaging diverse audiences
Highly adaptable with the ability to manage multiple initiatives and prioritize in a fast-paced environment

The pay range for this position is $77,172 - $225,986. The actual pay will vary based on geographic location, job requirements, professional experience, and other factors.

In addition, Chegg offers a comprehensive benefits plan for eligible employees, including medical, dental, vision, life and supplemental life insurance, short-and long-term disability, mental health support, parental leave, paid time off, volunteer time off, paid holidays, 401(k) with matching contributions, Flexible Spending Account (FSA) and Health Savings Account (H.S.A.) options, an Employee Stock Purchase Plan, an Employee Referral Program, Tuition Reimbursement, and other benefits found at: https://www.chegg.com/about/working-at-chegg/benefits/#LI-Remote

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg

Chegg Corporate Career Page: https://jobs.chegg.com/

Chegg India: http://www.cheggindia.com/

Chegg Israel: http://insider.geektime.co.il/organizations/chegg

Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers

Chegg out our culture and benefits!

https://www.chegg.com/about/working-at-chegg/benefits/

https://www.youtube.com/watch?v=YYHnkwiD7Oo

http://techblog.chegg.com/

Chegg is an equal opportunity employer

United States Remote: This is a remote position which may be performed anywhere in the United States.

Original Job Description